<div dir="ltr">1) Depends on what the external application is trying to accomplish. Outbound socket is probably the most powerful and flexible way to accomplish call control from an external application but it is a steep learning curve.<div>
<br></div><div>2) Are you transferring the user to an IVR from within the ESL application or in the dialplan XML?</div><div>3) You can execute all dialplan from within ESL the same way as you can from the dialplan XML</div>
<div>4) Yes. The question is only how much time and effort it would take to get there. </div><div><br></div><div>If you are trying to create a calling card that can be refilled mid call then check out mod_nibblebill.</div>
<div><br></div><div>Thanks,</div><div>Duvid Rottenberg</div></div><div class="gmail_extra"><br><br><div class="gmail_quote">On Tue, Mar 25, 2014 at 7:11 AM, Grant Bagdasarian <span dir="ltr"><<a href="mailto:GB@cm.nl" target="_blank">GB@cm.nl</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div lang="EN-US" link="blue" vlink="purple"><div><p class="MsoNormal">Hello,<u></u><u></u></p><p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I’m starting a new application which has the following functionality: A user calls a certain number at which it gets a few option to choose from. The last option allows the user to be transferred to another IVR application (context) inside our FS instance or bridged with a live person (remote party). So far, this won’t be hard to setup. Now comes the hard part at which I have no experience in. Upon transferring or bridging the call, FS should create an outbound socket to an external application which will control the call. The external process should monitor the length of the call and once its limit is almost reached, playback a message to the user if it wants to continue the call. The user has to press 1 in order to continue, or nothing or 2 to disconnect. <u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">I need to know the following:<u></u><u></u></p><p><u></u><span>1)<span style="font:7.0pt "Times New Roman""> </span></span><u></u>Is Outbound ESL Sockets the best way to accomplish this?<u></u><u></u></p>
<p><u></u><span>2)<span style="font:7.0pt "Times New Roman""> </span></span><u></u>What if the user has been transferred to an IVR application and is currently asked by FS to enter digits, but the monitor asks the user at the same time if it wants to continue the call. How do I handle this? Should I pause the application in which the user currently is in? Is this even possible?<u></u><u></u></p>
<p><u></u><span>3)<span style="font:7.0pt "Times New Roman""> </span></span><u></u>Using an external process to control the call, is it possible to playback the call limit reached message to only the caller, and not the bridged to party?<u></u><u></u></p>
<p><u></u><span>4)<span style="font:7.0pt "Times New Roman""> </span></span><u></u>Is this whole project even possible?<u></u><u></u></p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">Regards,<span class="HOEnZb"><font color="#888888"><u></u><u></u></font></span></p>
<span class="HOEnZb"><font color="#888888"><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">Grant<u></u><u></u></p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal"><u></u> <u></u></p></font></span></div>
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