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<div class="WordSection1">
<p class="MsoNormal"><span style="color:#44546A">Hi All,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A">I have a location that has been working solid for many months now, but the user reported a problem today. I can extract the FS LOG if anyone thinks there could be valuable data there, but unless requested I
don’t want to try to “redact” them. Also, this is a single occurrence problem so I am not ready to jump in the life rafts yet. But, this community frequently amazes me with solutions so it is worth asking.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A">Here is what was reported to me:<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-family:"Cambria","serif";color:#244061">Yesterday at @ 3:38 had 2 calls come in. 1st call was fine until a 2nd call came in. First caller was put in hold; 2nd caller taken care of, then returned
to 1st call. After 2nd caller disconnected 1st caller could hear Heidi but Heidi couldn't hear her then line disconnected. No. of that caller was 443-8xx-xxxx<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-family:"Cambria","serif";color:#244061"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A">I read that as:<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="color:#44546A"><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#44546A">Call A answered. 2 way audio is fine.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="color:#44546A"><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#44546A">Call A placed on HOLD.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="color:#44546A"><span style="mso-list:Ignore">3.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#44546A">Call B answered. 2 way audio is fine.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="color:#44546A"><span style="mso-list:Ignore">4.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#44546A">Call B hangs up.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="color:#44546A;background:yellow;mso-highlight:yellow"><span style="mso-list:Ignore">5.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#44546A">Call A taken OFF HOLD.
<span style="background:yellow;mso-highlight:yellow">OUTBOUND AUDIO ONLY.<o:p></o:p></span></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="color:#44546A"><span style="mso-list:Ignore">6.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#44546A">Call A disconnected???? (I am skeptical on this, how long do you sit on a NO AUDIO phone line before you hang up yourself.)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A">The configuration is:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A">FS on public IP <- ROUTER -> Internet <-NAT ROUTER -> Cisco SPA504G.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A">I have no knowledge of the tech details of a line being placed on hold and then picked back up, so I hope you all have some ideas. Anything special for NAT concerns here? I do know that we have assigned each
Line a separate port number of the SPA504G which helped with the initial setup.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A">Anthony – I got your book BUT – My wife wrapped it for me for XMAS – grrrrr.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A">Sean<o:p></o:p></span></p>
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