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--></style></head><body lang="EN-US" link="blue" vlink="purple"><div class="WordSection1"><p class="MsoNormal">Does the calls_answered column in the agent table ever get reset to 0? If I am using a “<span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black;background:white">agent-with-fewest-calls” strategy and say I add a new agent. Does that new agent get all the calls until the calls_answered counter catches up? Or if an agent logs out and then logs back into a queue say a day later, does he get all the calls until he catches up?</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black;background:white"> </span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black;background:white">Thanks, </span></p>
<p class="MsoNormal"> </p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#222222;background:white">Ira Tessler</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#222222"><br>
<span style="background:white">Lead Software Engineer</span><br><span style="background:white">ConnectMe</span><br><span style="background:white">(732) 490-9007 x2</span><br></span><a href="mailto:ira@connectmevoice.com" target="_blank"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue">ira@connectmevoice.com</span></a></p>
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