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<p class="MsoNormal">I have successfully used eavesdrop to allow a coach to help an agent during his call to a customer.
<o:p></o:p></p>
<p class="MsoNormal">At first coach hear the agent and the customer, and after pressing 2 on the coach phone can he give advice to the agent. Later he’d press 0 to just listen etc.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Now I’d like disable the dtmf control by setting a session variable
<br>
eavesdrop_enable_dtmf=false<o:p></o:p></p>
<p class="MsoNormal">and use the eavesdrop-command event mechanism outlined in this mail thread:
<a href="http://lists.freeswitch.org/pipermail/freeswitch-users/2009-October/048655.html">
http://lists.freeswitch.org/pipermail/freeswitch-users/2009-October/048655.html</a>.<o:p></o:p></p>
<p class="MsoNormal">I’m using the mod_erlang_event (could also use mod_event_socket) mechanism sendevent.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The problem is that I don’t create proper events that reaches the correct session.
<o:p></o:p></p>
<p class="MsoNormal">I guess I need to properly name the event and provide the correct headers. Anybody has any ideas?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Currently I’m calling, using Erlang<o:p></o:p></p>
<p class="MsoNormal"> freeswitch:sendevent(Node, ‘COMMAND’, [{"eavesdrop-command", “2”}, {"unique-id", CoachSessionUUID}])<o:p></o:p></p>
<p class="MsoNormal">(where CoachSessionUUID is the coach freeswitch session identifier).<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Using mod_event_socket, this would correspond to <o:p></o:p></p>
<p class="MsoNormal"> sendevent COMMAND<br>
eavesdrop-command: 2<o:p></o:p></p>
<p class="MsoNormal"> unique-id: 533da8e2-0ef0-11e3-9642-d9e368e496c6<o:p></o:p></p>
<p class="MsoNormal">(where I’ve given a particular CoachSessionUUID)<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’ve also tried to use NOTIFY instead of COMMAND but with no success.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">(using Freeswitch 1.2.10, but I don’t think the particular version matters)<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Regards<o:p></o:p></p>
<p class="MsoNormal">/Ola<o:p></o:p></p>
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