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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal>Hello Experts,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I have been working on setting up a call center in FS and am having a problem with the warning tone notification. It does not play any tones before the caller is bridged to the agent. I am using the latest stable build for 1.2 and I am using the example in the wiki: <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><a href="https://wiki.freeswitch.org/wiki/Mod_callcenter#uuid-standby">https://wiki.freeswitch.org/wiki/Mod_callcenter#uuid-standby</a><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Snippet:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><extension><o:p></o:p></p><p class=MsoNormal> <condition field="destination_number" expression="^(4099)$"><o:p></o:p></p><p class=MsoNormal> <action application="set" data="transfer_after_bridge=4099"/> <!-- Remove this if you just want to get a single call <o:p></o:p></p><p class=MsoNormal> <action application="sleep" data="300"/> <!-- Small delay for safety needs --><o:p></o:p></p><p class=MsoNormal> <action application="set" data="res=${callcenter_config(agent set uuid ${caller_id_number}@${domain_name} '${uuid}')}" /><o:p></o:p></p><p class=MsoNormal> <action application="set" data="res=${callcenter_config(agent set type ${caller_id_number}@${domain_name} 'uuid-standby')}" /><o:p></o:p></p><p class=MsoNormal> <action application="set" data="res=${callcenter_config(agent set status ${caller_id_number}@${domain_name} 'Available (On Demand)')}" /><o:p></o:p></p><p class=MsoNormal> <action application="set" data="res=${callcenter_config(agent set state ${caller_id_number}@${domain_name} 'Waiting')}" /><o:p></o:p></p><p class=MsoNormal> <action application="set" data="cc_warning_tone=tone_stream://%(200,0,500,600,700)"/><o:p></o:p></p><p class=MsoNormal> <action application="answer" /><o:p></o:p></p><p class=MsoNormal> <action application="playback" data="$${hold_music}"/><o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal> </condition><o:p></o:p></p><p class=MsoNormal></extension><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I have tried changing the tone values to see if making it repeat or play longer would produce a positive result. No dice…<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>On a second note, is there a way to play a file to the agent before the call is bridged? My call center services multiple brands and would like to have the agent greet the caller appropriately.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thank you,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Brian Edgar<o:p></o:p></p></div></body></html>