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<FONT FACE="Monaco, Courier New"><SPAN STYLE='font-size:11pt'>Greeting FreeSWITCHers!<BR>
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So, I hate to do this, but we’ve got the perfect example here of a ticket in Jira...<BR>
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<a href="http://jira.freeswitch.org/browse/FS-4918">http://jira.freeswitch.org/browse/FS-4918</a><BR>
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Last December, the reporter gives us a fairly good bug report with most of the good information, but also Anthony was able to deduce a possible problem, and present a patch. Several days later the reporter comes back that the patch solves a segfault issue, but the developer requested more information as he added some debugging into the patch to issolate the root cause... <BR>
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This tells me this patch probably fixes the issue, but theres a possibility that the problem may still be lurking int he shadows for later...<BR>
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Now here we are 5 months later and the reporter hasn’t responded with the requested info and we are left with nothing to do but close the ticket knowing he hasn’t poped back up complaining about the segfault and nothing more.<BR>
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Now, you may be asking whats the problem here, the problem has been fixed?<BR>
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The problem comes from the fact as part of his commitment to supporting FreeSWITCH, Anthony (the developer) committed a fair bit of his time to track down and fix the issue for which he asked in trade nothing but more information... Which is well with in the spirit of Open Source Software... But the reporter kinda left us hanging here. He got a developer to work on (and probably fix) his problem but doesn’t pay the developer back for his work with the needed requested...<BR>
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And now we have another open stale bug waiting around on the reporter who will probably never submit the info...<BR>
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So please if the developer ask for more info give it to them, that’s what are you are expected to do in exchange for their time at the very least.<BR>
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TL;DR version... If developers ask for more info, don’t be a tool, give them the requested info...<BR>
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-- <BR>
Ken<BR>
<FONT COLOR="#0000FF"><U><a href="http://www.FreeSWITCH.org">http://www.FreeSWITCH.org</a><BR>
<a href="http://www.ClueCon.com">http://www.ClueCon.com</a><BR>
<a href="http://www.OSTAG.org">http://www.OSTAG.org</a><BR>
</U></FONT>irc.freenode.net #freeswitch<BR>
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