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<p class="MsoNormal"><span style="font-size:11.0pt">I’m wondering if the following is possible:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Caller A is on a call with caller B. Caller C (maybe a secretary) has an urgent message for caller A</span> and wants to barge into the call so that only caller A can hear him/her. This is called “whisper”
or “agent coaching,” which I believe is possible… BUT, is it possible for caller B to then push a key combination and whisper back to caller C without caller A hearing?
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">For instance, the secretary whispers into the boss, “Hey, I have Mr. Jones on another call and he says it’s urgent. Do you want to take it?” and the boss wants to respond to the secretary right there without putting the current caller on
hold, so he hits *500 or something and tells the secretary, “Tell Mr. Jones I’ll call him back” without disrupting the current caller babbling on. Is this possible?<o:p></o:p></p>
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<p class="MsoNormal">Jeff<o:p></o:p></p>
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