<p dir="ltr">Sorry, apparently I did not read your dialplan before posting.</p>
<p dir="ltr">It's probably a good idea NOT to add agents via dialplan. Use static agents, set them inside the callcenter.conf.xml assuming agents dont change much. Use agent status to login/log out of the queues. You can change status of agents in a similar fashion inside the dialplan.</p>
<p dir="ltr">- BDF</p>
<div class="gmail_quote">On May 29, 2013 8:37 AM, "Brian Foster" <<a href="mailto:bdfoster@davri.com">bdfoster@davri.com</a>> wrote:<br type="attribution"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<p dir="ltr">It depends on what you are tryibg to accomplish and the complexity of your mod_callcenter setup. If you want your agents to be able to log in and log out themselves, doing it in the dial plan by giving them an access number is great. You could use params in the users entry in directory to set tier and queue as well, and set those as part of your login dialplan. Just an idea. </p>
<p dir="ltr">My approach is to use xml dialplan as much as possible. There are a few reasons why I do that and certainly doesn't apply to everyone's use case. </p>
<p dir="ltr">I saw this yesterday and I was going to add maybe putting together a simple web ui for your agents to use for this purpose. No special databases, nothing too spectacular. Use the users id and vm password for credentials. I'm assuming yoh arent using fusionpbx that has similar functiinality already built in.</p>
<p dir="ltr">- BDF</p>
<div class="gmail_quote">On May 29, 2013 8:17 AM, "Anatolii" <<a href="mailto:a.mykhalkiv@kwebbl.com" target="_blank">a.mykhalkiv@kwebbl.com</a>> wrote:<br type="attribution"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
Thanks for your answer.<br>
<br>
Yesterday, I try another way.<br>
I add tiers and agents in dialplan. For example,<br>
< action application="set" data="res=${callcenter_config(agent add<br>
agent_name agent_type" /><br>
<br>
or is it a bad choice?<br>
<br>
<br>
<br>
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