<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:dt="uuid:C2F41010-65B3-11d1-A29F-00AA00C14882" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta name="Microsoft Theme 2.00" content="Ice 011"><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
        {font-family:Calibri;
        panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
        {font-family:Verdana;
        panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
        {margin:0in;
        margin-bottom:.0001pt;
        font-size:12.0pt;
        font-family:"Verdana","sans-serif";
        color:#003572;}
h1
        {mso-style-priority:9;
        mso-style-link:"Heading 1 Char";
        margin-top:24.0pt;
        margin-right:0in;
        margin-bottom:0in;
        margin-left:0in;
        margin-bottom:.0001pt;
        page-break-after:avoid;
        font-size:16.0pt;
        font-family:"Verdana","sans-serif";
        color:#003572;}
h2
        {mso-style-priority:9;
        mso-style-link:"Heading 2 Char";
        margin-top:10.0pt;
        margin-right:0in;
        margin-bottom:0in;
        margin-left:0in;
        margin-bottom:.0001pt;
        page-break-after:avoid;
        font-size:14.0pt;
        font-family:"Verdana","sans-serif";
        color:#003572;
        font-weight:normal;}
h3
        {mso-style-priority:9;
        mso-style-link:"Heading 3 Char";
        margin-top:10.0pt;
        margin-right:0in;
        margin-bottom:0in;
        margin-left:0in;
        margin-bottom:.0001pt;
        page-break-after:avoid;
        font-size:13.0pt;
        font-family:"Verdana","sans-serif";
        color:#003572;
        font-weight:normal;}
h4
        {mso-style-priority:9;
        mso-style-link:"Heading 4 Char";
        margin-top:10.0pt;
        margin-right:0in;
        margin-bottom:0in;
        margin-left:0in;
        margin-bottom:.0001pt;
        page-break-after:avoid;
        font-size:14.0pt;
        font-family:"Verdana","sans-serif";
        color:#003572;
        font-weight:normal;}
h5
        {mso-style-priority:9;
        mso-style-link:"Heading 5 Char";
        margin-top:10.0pt;
        margin-right:0in;
        margin-bottom:0in;
        margin-left:0in;
        margin-bottom:.0001pt;
        page-break-after:avoid;
        font-size:13.0pt;
        font-family:"Verdana","sans-serif";
        color:#003572;
        font-weight:normal;}
h6
        {mso-style-priority:9;
        mso-style-link:"Heading 6 Char";
        margin-top:10.0pt;
        margin-right:0in;
        margin-bottom:0in;
        margin-left:0in;
        margin-bottom:.0001pt;
        page-break-after:avoid;
        font-size:11.0pt;
        font-family:"Verdana","sans-serif";
        color:#003572;
        font-weight:normal;}
a:link, span.MsoHyperlink
        {mso-style-priority:99;
        color:#1F86FF;
        text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
        {mso-style-priority:99;
        color:#005DC9;
        text-decoration:underline;}
p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph
        {mso-style-priority:34;
        margin-top:0in;
        margin-right:0in;
        margin-bottom:0in;
        margin-left:.5in;
        margin-bottom:.0001pt;
        font-size:12.0pt;
        font-family:"Verdana","sans-serif";
        color:#003572;}
span.EmailStyle17
        {mso-style-type:personal-compose;
        font-family:"Verdana","sans-serif";
        color:#1F497D;}
span.Heading1Char
        {mso-style-name:"Heading 1 Char";
        mso-style-priority:9;
        mso-style-link:"Heading 1";
        font-family:"Verdana","sans-serif";
        color:#003572;
        font-weight:bold;}
span.Heading2Char
        {mso-style-name:"Heading 2 Char";
        mso-style-priority:9;
        mso-style-link:"Heading 2";
        font-family:"Verdana","sans-serif";
        color:#003572;}
span.Heading3Char
        {mso-style-name:"Heading 3 Char";
        mso-style-priority:9;
        mso-style-link:"Heading 3";
        font-family:"Verdana","sans-serif";
        color:#003572;}
span.Heading4Char
        {mso-style-name:"Heading 4 Char";
        mso-style-priority:9;
        mso-style-link:"Heading 4";
        font-family:"Verdana","sans-serif";
        color:#003572;}
span.Heading5Char
        {mso-style-name:"Heading 5 Char";
        mso-style-priority:9;
        mso-style-link:"Heading 5";
        font-family:"Verdana","sans-serif";
        color:#003572;}
span.Heading6Char
        {mso-style-name:"Heading 6 Char";
        mso-style-priority:9;
        mso-style-link:"Heading 6";
        font-family:"Verdana","sans-serif";
        color:#003572;}
.MsoChpDefault
        {mso-style-type:export-only;}
@page WordSection1
        {size:8.5in 11.0in;
        margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
        {page:WordSection1;}
/* List Definitions */
@list l0
        {mso-list-id:15079413;
        mso-list-type:hybrid;
        mso-list-template-ids:-1956614270 67698703 67698713 67698715 67698703 67698713 67698715 67698703 67698713 67698715;}
@list l0:level1
        {mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-.25in;}
@list l0:level2
        {mso-level-number-format:alpha-lower;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-.25in;}
@list l0:level3
        {mso-level-number-format:roman-lower;
        mso-level-tab-stop:none;
        mso-level-number-position:right;
        text-indent:-9.0pt;}
@list l0:level4
        {mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-.25in;}
@list l0:level5
        {mso-level-number-format:alpha-lower;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-.25in;}
@list l0:level6
        {mso-level-number-format:roman-lower;
        mso-level-tab-stop:none;
        mso-level-number-position:right;
        text-indent:-9.0pt;}
@list l0:level7
        {mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-.25in;}
@list l0:level8
        {mso-level-number-format:alpha-lower;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-.25in;}
@list l0:level9
        {mso-level-number-format:roman-lower;
        mso-level-tab-stop:none;
        mso-level-number-position:right;
        text-indent:-9.0pt;}
ol
        {margin-bottom:0in;}
ul
        {margin-bottom:0in;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body bgcolor=white background="cid:image001.gif@01CE50CD.8D0B0330" lang=EN-US link="#1F86FF" vlink="#005DC9"><img src="cid:image001.gif@01CE50CD.8D0B0330" v:src="cid:image001.gif@01CE50CD.8D0B0330" v:shapes="_x0000_Mail" width=0 height=0 class=shape style='display:none;width:0;height:0'><!--[if gte mso 9]><xml>
<v:background id="_x0000_s1025" o:bwmode="white" o:targetscreensize="1024,768">
<v:fill src="cid:image001.gif@01CE50CD.8D0B0330" o:title="background_ice" type="frame" />
</v:background></xml><![endif]--><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>HI all,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>My mother has made a request and Mom&#8217;s always get our best effort right?<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>For those of you outside the US, we have a national Do Not Call Registry: <a href="http://www.donotcall.gov">www.donotcall.gov</a>. &nbsp;You register your number there and in 30 days or less you are on the list.&nbsp; Telemarketers are required by law to check the list before calling and not call if you are on it.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>It does certainly help, but overseas call centers tend to ignore it and of course the excluded groups from the law &#8220;</span><b><span style='font-size:9.0pt;color:red'>charities, political organizations, and telephone surveyors</span></b><span style='color:#1F497D'>&#8221; may still call you.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>So it is simple enough for her to tell me the number that called and I add it to my dial plan that plays a recording that politely says &#8220;go pound sand.&#8221;<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>So help me take this to the next level:<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='color:#1F497D'><span style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='color:#1F497D'>What should I be returning to the caller&#8217;s switch (like temp unavail) instead of a recording?&nbsp; How do I do that?<br><br><o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='color:#1F497D'><span style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp; </span></span></span><![endif]><span style='color:#1F497D'>She has an ATA and analog phone (so extra features are limited), but I would love to be able to give her some kind of option like &#8220;hang up and dial *666 to add them to the list of band numbers&#8221; or maybe &#8220;hook-flash dial *666 and hang up&#8221; to xfer them to the dial plan that does that?<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>All ideas are welcome and certainly appreciated.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Thanks,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Sean<o:p></o:p></span></p></div></body></html>