<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:dt="uuid:C2F41010-65B3-11d1-A29F-00AA00C14882" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta name="Microsoft Theme 2.00" content="Ice 011"><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
        {font-family:Calibri;
        panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
        {font-family:Verdana;
        panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
        {margin:0in;
        margin-bottom:.0001pt;
        font-size:12.0pt;
        font-family:"Verdana","sans-serif";
        color:#003572;}
h1
        {mso-style-priority:9;
        mso-style-link:"Heading 1 Char";
        margin-top:24.0pt;
        margin-right:0in;
        margin-bottom:0in;
        margin-left:0in;
        margin-bottom:.0001pt;
        page-break-after:avoid;
        font-size:16.0pt;
        font-family:"Verdana","sans-serif";
        color:#003572;}
h2
        {mso-style-priority:9;
        mso-style-link:"Heading 2 Char";
        margin-top:10.0pt;
        margin-right:0in;
        margin-bottom:0in;
        margin-left:0in;
        margin-bottom:.0001pt;
        page-break-after:avoid;
        font-size:14.0pt;
        font-family:"Verdana","sans-serif";
        color:#003572;
        font-weight:normal;}
h3
        {mso-style-priority:9;
        mso-style-link:"Heading 3 Char";
        margin-top:10.0pt;
        margin-right:0in;
        margin-bottom:0in;
        margin-left:0in;
        margin-bottom:.0001pt;
        page-break-after:avoid;
        font-size:13.0pt;
        font-family:"Verdana","sans-serif";
        color:#003572;
        font-weight:normal;}
h4
        {mso-style-priority:9;
        mso-style-link:"Heading 4 Char";
        margin-top:10.0pt;
        margin-right:0in;
        margin-bottom:0in;
        margin-left:0in;
        margin-bottom:.0001pt;
        page-break-after:avoid;
        font-size:14.0pt;
        font-family:"Verdana","sans-serif";
        color:#003572;
        font-weight:normal;}
h5
        {mso-style-priority:9;
        mso-style-link:"Heading 5 Char";
        margin-top:10.0pt;
        margin-right:0in;
        margin-bottom:0in;
        margin-left:0in;
        margin-bottom:.0001pt;
        page-break-after:avoid;
        font-size:13.0pt;
        font-family:"Verdana","sans-serif";
        color:#003572;
        font-weight:normal;}
h6
        {mso-style-priority:9;
        mso-style-link:"Heading 6 Char";
        margin-top:10.0pt;
        margin-right:0in;
        margin-bottom:0in;
        margin-left:0in;
        margin-bottom:.0001pt;
        page-break-after:avoid;
        font-size:11.0pt;
        font-family:"Verdana","sans-serif";
        color:#003572;
        font-weight:normal;}
a:link, span.MsoHyperlink
        {mso-style-priority:99;
        color:#1F86FF;
        text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
        {mso-style-priority:99;
        color:#005DC9;
        text-decoration:underline;}
p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph
        {mso-style-priority:34;
        margin-top:0in;
        margin-right:0in;
        margin-bottom:0in;
        margin-left:.5in;
        margin-bottom:.0001pt;
        font-size:12.0pt;
        font-family:"Verdana","sans-serif";
        color:#003572;}
span.EmailStyle17
        {mso-style-type:personal-compose;
        font-family:"Verdana","sans-serif";
        color:#1F497D;}
span.Heading1Char
        {mso-style-name:"Heading 1 Char";
        mso-style-priority:9;
        mso-style-link:"Heading 1";
        font-family:"Verdana","sans-serif";
        color:#003572;
        font-weight:bold;}
span.Heading2Char
        {mso-style-name:"Heading 2 Char";
        mso-style-priority:9;
        mso-style-link:"Heading 2";
        font-family:"Verdana","sans-serif";
        color:#003572;}
span.Heading3Char
        {mso-style-name:"Heading 3 Char";
        mso-style-priority:9;
        mso-style-link:"Heading 3";
        font-family:"Verdana","sans-serif";
        color:#003572;}
span.Heading4Char
        {mso-style-name:"Heading 4 Char";
        mso-style-priority:9;
        mso-style-link:"Heading 4";
        font-family:"Verdana","sans-serif";
        color:#003572;}
span.Heading5Char
        {mso-style-name:"Heading 5 Char";
        mso-style-priority:9;
        mso-style-link:"Heading 5";
        font-family:"Verdana","sans-serif";
        color:#003572;}
span.Heading6Char
        {mso-style-name:"Heading 6 Char";
        mso-style-priority:9;
        mso-style-link:"Heading 6";
        font-family:"Verdana","sans-serif";
        color:#003572;}
.MsoChpDefault
        {mso-style-type:export-only;}
@page WordSection1
        {size:8.5in 11.0in;
        margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
        {page:WordSection1;}
/* List Definitions */
@list l0
        {mso-list-id:15079413;
        mso-list-type:hybrid;
        mso-list-template-ids:-1956614270 67698703 67698713 67698715 67698703 67698713 67698715 67698703 67698713 67698715;}
@list l0:level1
        {mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-.25in;}
@list l0:level2
        {mso-level-number-format:alpha-lower;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-.25in;}
@list l0:level3
        {mso-level-number-format:roman-lower;
        mso-level-tab-stop:none;
        mso-level-number-position:right;
        text-indent:-9.0pt;}
@list l0:level4
        {mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-.25in;}
@list l0:level5
        {mso-level-number-format:alpha-lower;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-.25in;}
@list l0:level6
        {mso-level-number-format:roman-lower;
        mso-level-tab-stop:none;
        mso-level-number-position:right;
        text-indent:-9.0pt;}
@list l0:level7
        {mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-.25in;}
@list l0:level8
        {mso-level-number-format:alpha-lower;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-.25in;}
@list l0:level9
        {mso-level-number-format:roman-lower;
        mso-level-tab-stop:none;
        mso-level-number-position:right;
        text-indent:-9.0pt;}
ol
        {margin-bottom:0in;}
ul
        {margin-bottom:0in;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body bgcolor=white background="cid:image001.gif@01CE50CD.8D0B0330" lang=EN-US link="#1F86FF" vlink="#005DC9"><img src="cid:image001.gif@01CE50CD.8D0B0330" v:src="cid:image001.gif@01CE50CD.8D0B0330" v:shapes="_x0000_Mail" width=0 height=0 class=shape style='display:none;width:0;height:0'><!--[if gte mso 9]><xml>
<v:background id="_x0000_s1025" o:bwmode="white" o:targetscreensize="1024,768">
<v:fill src="cid:image001.gif@01CE50CD.8D0B0330" o:title="background_ice" type="frame" />
</v:background></xml><![endif]--><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>HI all,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>My mother has made a request and Mom’s always get our best effort right?<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>For those of you outside the US, we have a national Do Not Call Registry: <a href="http://www.donotcall.gov">www.donotcall.gov</a>. You register your number there and in 30 days or less you are on the list. Telemarketers are required by law to check the list before calling and not call if you are on it.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>It does certainly help, but overseas call centers tend to ignore it and of course the excluded groups from the law “</span><b><span style='font-size:9.0pt;color:red'>charities, political organizations, and telephone surveyors</span></b><span style='color:#1F497D'>” may still call you.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>So it is simple enough for her to tell me the number that called and I add it to my dial plan that plays a recording that politely says “go pound sand.”<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>So help me take this to the next level:<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='color:#1F497D'><span style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='color:#1F497D'>What should I be returning to the caller’s switch (like temp unavail) instead of a recording? How do I do that?<br><br><o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='color:#1F497D'><span style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='color:#1F497D'>She has an ATA and analog phone (so extra features are limited), but I would love to be able to give her some kind of option like “hang up and dial *666 to add them to the list of band numbers” or maybe “hook-flash dial *666 and hang up” to xfer them to the dial plan that does that?<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>All ideas are welcome and certainly appreciated.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Thanks,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Sean<o:p></o:p></span></p></div></body></html>