<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:dt="uuid:C2F41010-65B3-11d1-A29F-00AA00C14882" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta name="Microsoft Theme 2.00" content="Ice 011"><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
        {font-family:Calibri;
        panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
        {font-family:Verdana;
        panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
        {margin:0in;
        margin-bottom:.0001pt;
        font-size:12.0pt;
        font-family:"Verdana","sans-serif";
        color:#003572;}
h1
        {mso-style-priority:9;
        mso-style-link:"Heading 1 Char";
        margin-top:24.0pt;
        margin-right:0in;
        margin-bottom:0in;
        margin-left:0in;
        margin-bottom:.0001pt;
        page-break-after:avoid;
        font-size:16.0pt;
        font-family:"Verdana","sans-serif";
        color:#003572;}
h2
        {mso-style-priority:9;
        mso-style-link:"Heading 2 Char";
        margin-top:10.0pt;
        margin-right:0in;
        margin-bottom:0in;
        margin-left:0in;
        margin-bottom:.0001pt;
        page-break-after:avoid;
        font-size:14.0pt;
        font-family:"Verdana","sans-serif";
        color:#003572;
        font-weight:normal;}
h3
        {mso-style-priority:9;
        mso-style-link:"Heading 3 Char";
        margin-top:10.0pt;
        margin-right:0in;
        margin-bottom:0in;
        margin-left:0in;
        margin-bottom:.0001pt;
        page-break-after:avoid;
        font-size:13.0pt;
        font-family:"Verdana","sans-serif";
        color:#003572;
        font-weight:normal;}
h4
        {mso-style-priority:9;
        mso-style-link:"Heading 4 Char";
        margin-top:10.0pt;
        margin-right:0in;
        margin-bottom:0in;
        margin-left:0in;
        margin-bottom:.0001pt;
        page-break-after:avoid;
        font-size:14.0pt;
        font-family:"Verdana","sans-serif";
        color:#003572;
        font-weight:normal;}
h5
        {mso-style-priority:9;
        mso-style-link:"Heading 5 Char";
        margin-top:10.0pt;
        margin-right:0in;
        margin-bottom:0in;
        margin-left:0in;
        margin-bottom:.0001pt;
        page-break-after:avoid;
        font-size:13.0pt;
        font-family:"Verdana","sans-serif";
        color:#003572;
        font-weight:normal;}
h6
        {mso-style-priority:9;
        mso-style-link:"Heading 6 Char";
        margin-top:10.0pt;
        margin-right:0in;
        margin-bottom:0in;
        margin-left:0in;
        margin-bottom:.0001pt;
        page-break-after:avoid;
        font-size:11.0pt;
        font-family:"Verdana","sans-serif";
        color:#003572;
        font-weight:normal;}
a:link, span.MsoHyperlink
        {mso-style-priority:99;
        color:#1F86FF;
        text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
        {mso-style-priority:99;
        color:#005DC9;
        text-decoration:underline;}
span.EmailStyle17
        {mso-style-type:personal-compose;
        font-family:"Verdana","sans-serif";
        color:#1F497D;}
span.Heading1Char
        {mso-style-name:"Heading 1 Char";
        mso-style-priority:9;
        mso-style-link:"Heading 1";
        font-family:"Verdana","sans-serif";
        color:#003572;
        font-weight:bold;}
span.Heading2Char
        {mso-style-name:"Heading 2 Char";
        mso-style-priority:9;
        mso-style-link:"Heading 2";
        font-family:"Verdana","sans-serif";
        color:#003572;}
span.Heading3Char
        {mso-style-name:"Heading 3 Char";
        mso-style-priority:9;
        mso-style-link:"Heading 3";
        font-family:"Verdana","sans-serif";
        color:#003572;}
span.Heading4Char
        {mso-style-name:"Heading 4 Char";
        mso-style-priority:9;
        mso-style-link:"Heading 4";
        font-family:"Verdana","sans-serif";
        color:#003572;}
span.Heading5Char
        {mso-style-name:"Heading 5 Char";
        mso-style-priority:9;
        mso-style-link:"Heading 5";
        font-family:"Verdana","sans-serif";
        color:#003572;}
span.Heading6Char
        {mso-style-name:"Heading 6 Char";
        mso-style-priority:9;
        mso-style-link:"Heading 6";
        font-family:"Verdana","sans-serif";
        color:#003572;}
.MsoChpDefault
        {mso-style-type:export-only;
        font-family:"Calibri","sans-serif";}
@page WordSection1
        {size:8.5in 11.0in;
        margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
        {page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body bgcolor=white background="cid:image001.gif@01CE3CEC.36DFFB40" lang=EN-US link="#1F86FF" vlink="#005DC9"><img src="cid:image001.gif@01CE3CEC.36DFFB40" v:src="cid:image001.gif@01CE3CEC.36DFFB40" v:shapes="_x0000_Mail" width=0 height=0 class=shape style='display:none;width:0;height:0'><!--[if gte mso 9]><xml>
<v:background id="_x0000_s1025" o:bwmode="white" o:targetscreensize="1024,768">
<v:fill src="cid:image001.gif@01CE3CEC.36DFFB40" o:title="background_ice" type="frame" />
</v:background></xml><![endif]--><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Hi All,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>I have a report by a customer at a site that we had considerable trouble with NAT issues. I thought everything was now stable, but it sounds like it is not.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>She reports that she is only telling me now, but for some time when they call someone and get no answer and get directed to voicemail (the latest was a Sprint number) the audio from the remote answering machine cuts off before then end of the message. She did point out the call timer on her phone continued normally. She swears this does not happen when talking to a live person!<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>First, I don’t think FS can even tell if the b-leg was answered by voice mail differently from a person. Please correct me if that is incorrect.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>So, I am proceeding on the assumption that calls that are answered take less than 60 seconds! 45 seconds of the reported call were waiting for Sprint to give up on the cell phone and route to voicemail.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>The log just shows the call being answered … then Normal Clearing.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>I tend to always suspect NAT or crappy Polycom 335s for this customer as that has been all my issues with them so far. Is there a NAT issues relating to max call length, etc? No other users (all cisco phones) on the same FS at other sites report this issue.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Thanks in advance.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Sean<o:p></o:p></span></p></div></body></html>