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</v:background></xml><![endif]--><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Hi All,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>I have a report by a customer at a site that we had considerable trouble with NAT issues.&nbsp; I thought everything was now stable, but it sounds like it is not.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>She reports that she is only telling me now, but for some time when they call someone and get no answer and get directed to voicemail (the latest was a Sprint number) the audio from the remote answering machine cuts off before then end of the message. &nbsp;She did point out the call timer on her phone continued normally. &nbsp;She swears this does not happen when talking to a live person!<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>First, I don&#8217;t think FS can even tell if the b-leg was answered by voice mail differently from a person.&nbsp; Please correct me if that is incorrect.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>So, I am proceeding on the assumption that calls that are answered take less than 60 seconds!&nbsp; 45 seconds of the reported call were waiting for Sprint to give up on the cell phone and route to voicemail.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>The log just shows the call being answered &#8230; then Normal Clearing.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>I tend to always suspect NAT or crappy Polycom 335s for this customer as that has been all my issues with them so far. Is there a NAT issues relating to max call length, etc?&nbsp; No other users (all cisco phones) on the same FS at other sites report this issue.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Thanks in advance.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Sean<o:p></o:p></span></p></div></body></html>