For some reason your agents are not actually set as members of the queue. Onhook agents will be listed in the <member> section and off-hook agents will be listed in the <consumers> section. Evidently, whatever you're doing to add the agents is not working. You may want to try explicitly adding them from the fs_cli using the fifo_member command and seeing how that goes.<br>
<br>-MC<br><br><div class="gmail_quote">
On Thu, Apr 11, 2013 at 9:32 PM, Ashish gautam <span dir="ltr"><<a href="mailto:ashish@nms.co.in" target="_blank">ashish@nms.co.in</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div>The output is :</div><div><br></div><div><div><br></div><div><fifo_report></div><div> <fifo name="<a href="mailto:cool_fifo@10.1.30.229" target="_blank">cool_fifo@10.1.30.229</a>" consumer_count="0" caller_count="0" waiting_count="0" importance="0" outbound_per_cycle="1" ring_timeout="60" default_lag="30" outbound_priority="5" outbound_strategy="ringall"></div>
<div> <outbound></outbound></div><div> <callers></callers></div><div> <consumers></consumers></div><div> <bridges></bridges></div><div> </fifo></div><div>
</fifo_report></div></div><div><br></div><div><br><div class="gmail_quote">On Thu, Apr 11, 2013 at 9:42 PM, Michael Collins <span dir="ltr"><<a href="mailto:msc@freeswitch.org" target="_blank">msc@freeswitch.org</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">What's the output of fscli command: fifo list <a href="mailto:cool_fifo@10.1.30.229" target="_blank">cool_fifo@10.1.30.229</a><br>
<br>-MC<br><br><div class="gmail_quote"><div><div>On Thu, Apr 11, 2013 at 12:13 AM, Ashish gautam <span dir="ltr"><<a href="mailto:ashish@nms.co.in" target="_blank">ashish@nms.co.in</a>></span> wrote:<br>
</div></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div>Hi,<div><br></div><div>Caller is played music on hold but is not connected to any of the agents since no agent is ringing. I have sip users registered to FS ( they are online). I have configured a SIP user as a member for the queue. But, when the caller calls in, the agent doesn't ring.</div>
<div><br></div><div>Please throw some light.</div><span><font color="#888888"><div><br></div><div>-Ashish</div></font></span><br clear="all"></div></div></blockquote></div></blockquote></div></div></blockquote></div><br>
<br>-- <br>Michael S Collins<br>Twitter: @mercutioviz<br><a href="http://www.FreeSWITCH.org" target="_blank">http://www.FreeSWITCH.org</a><br><a href="http://www.ClueCon.com" target="_blank">http://www.ClueCon.com</a><br>
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