<div dir="ltr">Look at more of the log and see if the channel was ever answered.  If you are routing the call to voicemail by way of dial-plan just add the answer app before you reach voicemail.<div><br></div></div><div class="gmail_extra">
<br><br><div class="gmail_quote">On Tue, Apr 9, 2013 at 1:54 PM, Sean Devoy <span dir="ltr">&lt;<a href="mailto:sdevoy@bizfocused.com" target="_blank">sdevoy@bizfocused.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div bgcolor="white" background="cid:image001.gif@01CE3532.33834180" lang="EN-US" link="#1F86FF" vlink="#005DC9"><img src="cid:image001.gif@01CE3532.33834180" width="0" height="0" style="width:0;min-height:0"><div><p class="MsoNormal">
<span style="color:#1f497d">HI,<u></u><u></u></span></p><p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p><p class="MsoNormal" style="text-autospace:none"><span style="color:#1f497d">I had a user say she got disconnected from voicemail and wanted to know why.  <u></u><u></u></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="color:#1f497d"><u></u> <u></u></span></p><p class="MsoNormal" style="text-autospace:none"><span style="color:#1f497d">I saw in the log where she called in, listened, pressed 1, listened again and then:<u></u><u></u></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><u></u> <u></u></span></p><p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">2013-04-09 11:14:37.134093 [DEBUG] switch_ivr_play_say.c:247 Handle play-file:[voicemail/vm-listen_saved.wav] (en:en)<u></u><u></u></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">2013-04-09 11:14:37.134093 [DEBUG] switch_ivr_play_say.c:1332 Codec Activated L16@16000hz 1 channels 20ms<u></u><u></u></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">2013-04-09 11:14:38.094065 [DEBUG] switch_core_session.c:975 Send signal sofia/external/&lt;ext&gt;@&lt;our dom&gt; [BREAK]<u></u><u></u></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">2013-04-09 11:14:38.094065 [DEBUG] switch_core_session.c:975 Send signal sofia/external/&lt;ext&gt;@&lt;our dom&gt; [BREAK]<u></u><u></u></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">2013-04-09 11:14:38.094065 [DEBUG] switch_core_session.c:975 Send signal sofia/external/&lt;ext&gt;@&lt;our dom&gt; [BREAK]<u></u><u></u></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">2013-04-09 11:14:38.114065 [DEBUG] sofia.c:5599 Channel sofia/external/&lt;ext&gt;@&lt;our dom&gt; entering state [terminated][487]<u></u><u></u></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">2013-04-09 11:14:38.114065 [DEBUG] switch_channel.c:2994 (sofia/external/&lt;ext&gt;@&lt;our dom&gt;) Callstate Change EARLY -&gt; HANGUP<u></u><u></u></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">2013-04-09 11:14:38.114065 [NOTICE] sofia.c:6383 Hangup sofia/external/&lt;ext&gt;@&lt;our dom&gt; [CS_EXECUTE] [ORIGINATOR_CANCEL]<u></u><u></u></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><u></u> <u></u></span></p><p class="MsoNormal"><span style="color:#1f497d">So if FS says she hung up and she says FS hung up, is it safe to say her internet connection failed momentarily?</span><span style="color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p><p class="MsoNormal" style="text-autospace:none"><span style="color:#1f497d">Also, why “</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">Callstate Change EARLY -&gt; HANGUP”.  Shouldn’t it be “Callstate Change ACTIVE -&gt; HANGUP”?<u></u><u></u></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><u></u> <u></u></span></p><p class="MsoNormal"><span style="color:#1f497d">Thanks,</span><span style="color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">Sean<u></u><u></u></span></p><p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p></div></div><br>_________________________________________________________________________<br>

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<br></blockquote></div><br><br clear="all"><div><br></div>-- <br>Anthony Minessale II<br><br>FreeSWITCH <a href="http://www.freeswitch.org/">http://www.freeswitch.org/</a><br>ClueCon <a href="http://www.cluecon.com/">http://www.cluecon.com/</a><br>
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