<div>To understand the architecture of ICTDialer and its relationship with Plivo and Freeswitch more clear:</div>
<div><br></div><div>ICTDialer sends REST request to Plivo Framework </div><div>Plivo Framework uses Event socket to connect to FreeSwitch</div><div>FreeSwitch dials contacts using the trunk provider information<br><br></div>
<div><b>Tahir Almas</b><br><br>Managing Partner<br>ICT Innovations<br><a href="http://www.ictinnovations.com" target="_blank">http://www.ictinnovations.com</a><br>Leveraging open source in ICT<br><br></div><div class="gmail_quote">
<br>On Wed, Mar 13, 2013 at 6:17 PM, Tahir Almas <span dir="ltr"><<a href="mailto:tahir@ictinnovations.com" target="_blank">tahir@ictinnovations.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
Please check your provider's cps (calls per seconds) acceptance limits, there might be mismatch between cps between freeswitch and your providers also I am interested to know your provider's name and maximum concurrent calls capacity <br>
<br>Also CDR logs for Freeswitch and outbound logs of Plivo will help to identify
why so many calls failed.<br><br>Regards <br><div class="im HOEnZb"><div><b>Tahir Almas</b><br><br>Managing Partner<br>ICT Innovations<br><a href="http://www.ictinnovations.com" target="_blank">http://www.ictinnovations.com</a><br>
Leveraging open source in ICT<br>
<br> <br></div>
<br><br></div><div class="HOEnZb"><div class="h5"><div class="gmail_quote">On Tue, Mar 12, 2013 at 1:58 AM, Michael Collins <span dir="ltr"><<a href="mailto:msc@freeswitch.org" target="_blank">msc@freeswitch.org</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
also, make sure that you aren't dialing too many concurrent calls for your trunk. but like gundy says, you need to look at fs logs and possibly sip traces to see what's happening.<br><br>-MC<br><br><div class="gmail_quote">
<div><div>
On Sun, Mar 10, 2013 at 11:12 AM, Sayyed Mohammad Emami Razavi <span dir="ltr"><<a href="mailto:emamirazavi@gmail.com" target="_blank">emamirazavi@gmail.com</a>></span> wrote:<br></div></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div><div>
When i sent one campaign with over 250 contacts, over 190 calls faild!<br>100 calls status: "DESTINATION_OUT_OF_ORDER"<br>55 calls status: "NORMAL_TEMPORARY_FAILURE"<br>41 calls status:"UNKNOWN"<br>
3 calls status: "NETWORK_OUT_OF_ORDER"<br>1 call status: "NORMAL_CIRCUIT_CONGESTION"<br>58 calls status: "NORMAL_CLEARING" -> some of them moved to voice mail(belongs to ext) and some other routed correctly to destination<br>
<br>My architect to broadcast is almost funny:<br>There is one trunk and there are two FSs. <br>One of my FS(#1) connected to Trunk & I have created one Extension on it with user and pass(directory).<br>Other FS(#2) has ICTDialer and plivo and makes cloud campaigns. My trunk on it is that Extension with that user and pass on FS#1!<br>
Any suggestion? I've attached CSV CDR log files.<br>
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