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</v:background></xml><![endif]--><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>This was initially reported to me as a call being dropped issue. I have just had an update that says if the user stays on the line for “a few seconds or so” the call returned to its previous state. Now I am skeptical if it is a FS issue at all. Alas, you all are my best source of information so I appeal to you with my question and undying gratitude. My first question for you Polycom users is “Does Polycom have a different call waiting tone when the users is dialing out and not connected yet?”<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>The current issue, reported by several users, is intermittent. If the Polycom user is dialing out (and the call is not answered yet) and a new call comes in (incoming calls ring all 6 extensions) the Polycom user gets a “busy signal” for 1 to 2 seconds and then it returns to their ringing outgoing call. They have been absolutely adamant that it is not the “nice little call waiting tone” they get when a call is connected and another call comes in. It is only in this “pre-connected state” that they get the “busy signal” and they swear it is intermittent. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>I will add that the phone configuration is Line ringing on both extensions on the phone.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>I have turned on global siptrace to capture everything I can the next time it happens.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Any ideas?<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Sean<o:p></o:p></span></p></div></body></html>