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<p class="MsoNormal">Hi,<o:p></o:p></p>
<p class="MsoNormal">I have very basic doubt in call queue and sorry for that query. If I just put the below in dialplan xml and dial say 250 and there is other one who is also dialling 250 will the call be in queue.
<o:p></o:p></p>
<p class="MsoNormal">In /usr/local/freeswich/conf/autoload_configs, default callcenter.conf.xml file is also present. Please let me know if i have to change anything else too to make call in queue ?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><extension name="call_queue"><o:p></o:p></p>
<p class="MsoNormal"> <condition field="destination_number" expression="250" break="on-false"/><o:p></o:p></p>
<p class="MsoNormal"> <!-- Mon-Fri, 9am-5pm --><o:p></o:p></p>
<p class="MsoNormal"> <condition wday="2-6" time-of-day="09:00-17:00" break="on-true"><o:p></o:p></p>
<p class="MsoNormal"> <!-- limit 3 calls to this destination number per 1 second, otherwise give congestion message --><o:p></o:p></p>
<p class="MsoNormal"> <action application="limit" data="hash inbound ${destination_number} 3/1 !NORMAL_CIRCUIT_CONGESTION"/><o:p></o:p></p>
<p class="MsoNormal"> <!-- play a message before entering the queue. --><o:p></o:p></p>
<p class="MsoNormal"> <action application="playback" data="$${sounds_dir}/greeting.wav"/><o:p></o:p></p>
<p class="MsoNormal"> <!-- hangup after successful bridge to agent --><o:p></o:p></p>
<p class="MsoNormal"> <action application="set" data="hangup_after_bridge=true"/><o:p></o:p></p>
<p class="MsoNormal"> <!-- queue caller --><o:p></o:p></p>
<p class="MsoNormal"> <action application="callcenter" data="queue@default"/><o:p></o:p></p>
<p class="MsoNormal"> <!-- if no agent was reached and using max-wait-time - send to general voicemail --><o:p></o:p></p>
<p class="MsoNormal"> <action application="playback" data="$${sounds_dir}/queue_voicemail.wav"/><o:p></o:p></p>
<p class="MsoNormal"> <action application="answer"/><o:p></o:p></p>
<p class="MsoNormal"> <action application="set" data="skip_greeting=true"/><o:p></o:p></p>
<p class="MsoNormal"> <action application="set" data="skip_instructions=true"/><o:p></o:p></p>
<p class="MsoNormal"> <action application="voicemail" data="default voicemail 2001"/><o:p></o:p></p>
<p class="MsoNormal"> <action application="hangup"/><o:p></o:p></p>
<p class="MsoNormal"> </condition><o:p></o:p></p>
<p class="MsoNormal"> <condition><o:p></o:p></p>
<p class="MsoNormal"> <action application="limit" data="hash inbound ${destination_number} 3/1 !NORMAL_CIRCUIT_CONGESTION"/><o:p></o:p></p>
<p class="MsoNormal"> <!-- outside business hours - play message and send to general voicemail --><o:p></o:p></p>
<p class="MsoNormal"> <action application="playback" data="$${sounds_dir}/tod_voicemail.wav"/><o:p></o:p></p>
<p class="MsoNormal"> <action application="answer"/><o:p></o:p></p>
<p class="MsoNormal"> <action application="set" data="skip_greeting=true"/><o:p></o:p></p>
<p class="MsoNormal"> <action application="set" data="skip_instructions=true"/><o:p></o:p></p>
<p class="MsoNormal"> <action application="voicemail" data="default voicemail 2001"/><o:p></o:p></p>
<p class="MsoNormal"> <action application="hangup"/><o:p></o:p></p>
<p class="MsoNormal"> </condition><o:p></o:p></p>
<p class="MsoNormal"> </extension><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Regards,<o:p></o:p></p>
<p class="MsoNormal">Archana<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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