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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>A customer has asked if anyone has any experience integrating FreeSwitch into a CRM (Customer Relationship Manager)?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I am a little puzzled by the request. I guess I am curious how it could be utilized. Their current CRM is browser based, so I would assume they are looking for “Call this customer” functions and maybe ROBO-Calling. Am I missing something else here?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>We have PC based code that will make their local Cisco phone pickup and dial a number selected from Outlook, etc. That doesn’t even require FS. Maybe I am missing the big picture. I am fairly sure we are not talking about predictive dialing and that whole can of worms.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks for your thoughts.<o:p></o:p></p><p class=MsoNormal>Sean<o:p></o:p></p></div></body></html>