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<body class='hmmessage'><div dir='ltr'>Hi All, thank you very much for your answers, it is a relieve to know that what i m trying to accomplish is possible, i have not done it before so i m not sure what to expect, it is likely that i m configuring something wrong ..... i will try what was suggested in these responses and get back to you guys asap. thanks!!<br><br><div><div id="SkyDrivePlaceholder"></div>> From: fdelawarde@wirelessmundi.com<br>> To: freeswitch-users@lists.freeswitch.org<br>> Date: Fri, 14 Dec 2012 13:49:08 +0100<br>> Subject: Re: [Freeswitch-users] callcenter with external agents<br>> <br>> It should work fine, heck it even works with loopback channels for me!<br>> <br>> Just in case, verify that your dialstring is correct. If<br>> "external-huawei_gw" is a gateway, use:<br>> <br>> sofia/gateway/external-huawei_gw/XXXXXX<br>> <br>> instead of:<br>> <br>> sofia/external-huawei_gw/XXXXXX<br>> <br>> Regards,<br>> François.<br>> <br>> On Fri, 2012-12-14 at 12:20 +0100, Regis M wrote:<br>> > It works, we're doing it on a production system.<br>> > The message seems to be more a agent State problem instead of gateway<br>> > problem. Your agent doesn't seems to been "Waiting" or you don't<br>> > correctly affect it in a tier with you queue. There's 2 agents thing<br>> > to check Status and State. and Tier association<br>> > Check the configuration by make call working with a "normal" sip agent<br>> > and then, you could try by changing his contact parameter to gateway<br>> > outside the fs callcenter box.<br>> > <br>> > Regards<br>> > <br>> > <br>> > 2012/12/14 Brian Foster <bdfoster@endigotech.com><br>> > +1 I don't really know if this is possible. We've tried to do<br>> > it this way but we ended up using some LUA scripts and<br>> > mod_fifo. Unfortunately I can't release the scripts because<br>> > the client won't allow me. <br>> > <br>> > Sent from my iPhone <br>> > <br>> > On Dec 13, 2012, at 1:31 PM, Juan Pablo L.<br>> > <jpablolorenzetti@hotmail.com> wrote:<br>> > <br>> > <br>> > > Hi, i m trying to set up a callcenter but the lines for the<br>> > > agents are mobile phones in a mobile network and are not<br>> > > attached to freeswitch, i m trying to set it up with the<br>> > > following: <br>> > > <br>> > > <br>> > > <agent name="1000@default" type="callback"<br>> > > contact="[call_timeout=10]sofia/external-huawei_gw/XXXXXX"<br>> > > status="Available" max-no-answer="3" wrap-up-time="10"<br>> > > reject-delay-time="10" busy-delay-time="60" /> <br>> > > <br>> > > <br>> > > XXXXX being the mobile number but i m getting the following<br>> > > error: <br>> > > <br>> > > <br>> > > Member 2018 <2018> in queue 'callcenter@default' reached max<br>> > > wait of 0 sec. with no agent plus join grace period of 5<br>> > > sec. <br>> > > <br>> > > <br>> > > and i see that freeswitch does not even try to dial out to<br>> > > the trunk. <br>> > > <br>> > > <br>> > > i m wondering if configuring it the way i need it is even<br>> > > possible as i think the problem may reside in the fact that<br>> > > freeswitch does not actually see the agent registered.<br>> > > thanks!! <br>> > > _________________________________________________________________________<br>> > > Professional FreeSWITCH Consulting Services:<br>> > > consulting@freeswitch.org<br>> > > http://www.freeswitchsolutions.com<br>> > > <br>> > > FreeSWITCH-powered IP PBX: The CudaTel Communication Server<br>> > > http://www.cudatel.com<br>> > > <br>> > > Official FreeSWITCH Sites<br>> > > http://www.freeswitch.org<br>> > > http://wiki.freeswitch.org<br>> > > http://www.cluecon.com<br>> > > <br>> > > FreeSWITCH-users mailing list<br>> > > FreeSWITCH-users@lists.freeswitch.org<br>> > > http://lists.freeswitch.org/mailman/listinfo/freeswitch-users<br>> > > UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users<br>> > > http://www.freeswitch.org<br>> > > <br>> > <br>> > _________________________________________________________________________<br>> > Professional FreeSWITCH Consulting Services:<br>> > consulting@freeswitch.org<br>> > http://www.freeswitchsolutions.com<br>> > <br>> > FreeSWITCH-powered IP PBX: The CudaTel Communication Server<br>> > http://www.cudatel.com<br>> > <br>> > Official FreeSWITCH Sites<br>> > http://www.freeswitch.org<br>> > http://wiki.freeswitch.org<br>> > http://www.cluecon.com<br>> > <br>> > FreeSWITCH-users mailing list<br>> > FreeSWITCH-users@lists.freeswitch.org<br>> > http://lists.freeswitch.org/mailman/listinfo/freeswitch-users<br>> > UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users<br>> > http://www.freeswitch.org<br>> > <br>> > <br>> > <br>> > _________________________________________________________________________<br>> > Professional FreeSWITCH Consulting Services:<br>> > consulting@freeswitch.org<br>> > http://www.freeswitchsolutions.com<br>> > <br>> > FreeSWITCH-powered IP PBX: The CudaTel Communication Server<br>> > http://www.cudatel.com<br>> > <br>> > Official FreeSWITCH Sites<br>> > http://www.freeswitch.org<br>> > http://wiki.freeswitch.org<br>> > http://www.cluecon.com<br>> > <br>> > FreeSWITCH-users mailing list<br>> > FreeSWITCH-users@lists.freeswitch.org<br>> > http://lists.freeswitch.org/mailman/listinfo/freeswitch-users<br>> > UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users<br>> > http://www.freeswitch.org<br>> <br>> <br>> <br>> _________________________________________________________________________<br>> Professional FreeSWITCH Consulting Services:<br>> consulting@freeswitch.org<br>> http://www.freeswitchsolutions.com<br>> <br>> FreeSWITCH-powered IP PBX: The CudaTel Communication Server<br>> http://www.cudatel.com<br>> <br>> Official FreeSWITCH Sites<br>> http://www.freeswitch.org<br>> http://wiki.freeswitch.org<br>> http://www.cluecon.com<br>> <br>> FreeSWITCH-users mailing list<br>> FreeSWITCH-users@lists.freeswitch.org<br>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users<br>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users<br>> http://www.freeswitch.org<br></div> </div></body>
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