<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>HI All,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I am still banging my head against the wall here try to get a Polycom 335 to register w/ FS. I have checked all the SERVER and USER/AUTH fields like 1000 times and 900 variations. I think my problem may be NAT related. I know on my CISCO 504G I had to enable several NAT features to work behind our firewall. I am totally new to Polycom, so some very basic help is needed.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>The server is remote but not behind a NAT there. The phones are NAT’ed to the internet. In the sofia sip trace I see this over and over:<o:p></o:p></p><p class=MsoNormal> ------------------------------------------------------------------------<o:p></o:p></p><p class=MsoNormal>recv 552 bytes from udp/[71.127.152.57]:1026 at 16:26:07.358892:<o:p></o:p></p><p class=MsoNormal> ------------------------------------------------------------------------<o:p></o:p></p><p class=MsoNormal> REGISTER sip:fs_bfis.bizfocused.com SIP/2.0<o:p></o:p></p><p class=MsoNormal> Via: SIP/2.0/UDP 10.10.40.47:5060;branch=z9hG4bKbf81dbdc8E687A5<o:p></o:p></p><p class=MsoNormal> From: "228 Sean" <sip:228@fs_bfis.bizfocused.com>;tag=3F42C046-B61A297<o:p></o:p></p><p class=MsoNormal> To: <sip:228@fs_bfis.bizfocused.com><o:p></o:p></p><p class=MsoNormal> CSeq: 1 REGISTER<o:p></o:p></p><p class=MsoNormal> Call-ID: 2f482c2-2599cc43-1fb1a78@10.10.40.47<o:p></o:p></p><p class=MsoNormal> Contact: <sip:228@10.10.40.47:5060>;methods="INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER"<o:p></o:p></p><p class=MsoNormal> User-Agent: PolycomSoundPointIP-SPIP_335-UA/3.3.3.0069<o:p></o:p></p><p class=MsoNormal> Accept-Language: en<o:p></o:p></p><p class=MsoNormal> Max-Forwards: 70<o:p></o:p></p><p class=MsoNormal> Expires: 600<o:p></o:p></p><p class=MsoNormal> Content-Length: 0<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> ------------------------------------------------------------------------<o:p></o:p></p><p class=MsoNormal>send 710 bytes to udp/[71.127.152.57]:5060 at 16:26:07.359067:<o:p></o:p></p><p class=MsoNormal> ------------------------------------------------------------------------<o:p></o:p></p><p class=MsoNormal> SIP/2.0 401 Unauthorized<o:p></o:p></p><p class=MsoNormal> Via: SIP/2.0/UDP 10.10.40.47:5060;branch=z9hG4bKbf81dbdc8E687A5;received=71.127.152.57<o:p></o:p></p><p class=MsoNormal> From: "228 Sean" <sip:228@fs_bfis.bizfocused.com>;tag=3F42C046-B61A297<o:p></o:p></p><p class=MsoNormal> To: <sip:228@fs_bfis.bizfocused.com>;tag=t232me1NSD02S<o:p></o:p></p><p class=MsoNormal> Call-ID: 2f482c2-2599cc43-1fb1a78@10.10.40.47<o:p></o:p></p><p class=MsoNormal> CSeq: 1 REGISTER<o:p></o:p></p><p class=MsoNormal> User-Agent: FreeSWITCH-mod_sofia/1.2.0-rc2+git~20120712T080314Z~435f28cefb+unclean~20120712T101002Z<o:p></o:p></p><p class=MsoNormal> Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, MESSAGE, UPDATE, INFO, REGISTER, REFER, NOTIFY, PUBLISH, SUBSCRIBE<o:p></o:p></p><p class=MsoNormal> Supported: precondition, path, replaces<o:p></o:p></p><p class=MsoNormal> WWW-Authenticate: Digest realm="fs_bfis.bizfocused.com", nonce="b9583359-0163-4bf2-9818-788f64c34207", algorithm=MD5, qop="auth"<o:p></o:p></p><p class=MsoNormal> Content-Length: 0<o:p></o:p></p><p class=MsoNormal><o:p></o:p></p><p class=MsoNormal>If I understand correctly, the server should be sending back this 401 message with the nonce so the phone can re-attempt the registration with an encrypted password. If NAT is failing, the phone is never seeing the 401 w/ the nonce.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>So what do I do in the WEB config interface to enable NAT on this phone?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks,<o:p></o:p></p><p class=MsoNormal>Sean <o:p></o:p></p></div></body></html>