For getting information from a caller:<br><a href="http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_play_and_get_digits">http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_play_and_get_digits</a><br><br>For finding out what's going on in a valet parking lot: valet_info command (sorry, nothing on the wiki yet)<br>
<br>For talking to a database you have this:<br><a href="http://wiki.freeswitch.org/wiki/Mod_db">http://wiki.freeswitch.org/wiki/Mod_db</a><br><br>-MC<br><br><div class="gmail_quote">On Thu, Oct 4, 2012 at 3:57 AM, Nitin Tomer <span dir="ltr"><<a href="mailto:ntomer@newgen.co.in" target="_blank">ntomer@newgen.co.in</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div link="blue" vlink="purple" lang="EN-US">
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Hi Michael,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Yes, I read the chapter 6 of Freeswitch 1.0.6 book. I have
already done what is described in it. But I couldn’t get any help on how
can I ask user to input some number and then enter that number into database.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">I also need to check which extension is available amongst a pool
and park the call there.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Regards<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Nitin<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<div style="border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> <a href="mailto:freeswitch-users-bounces@lists.freeswitch.org" target="_blank">freeswitch-users-bounces@lists.freeswitch.org</a>
[mailto:<a href="mailto:freeswitch-users-bounces@lists.freeswitch.org" target="_blank">freeswitch-users-bounces@lists.freeswitch.org</a>] <b>On Behalf Of </b>Michael
Collins<br>
<b>Sent:</b> Wednesday, October 03, 2012 9:14 PM<br>
<b>To:</b> FreeSWITCH Users Help<br>
<b>Subject:</b> Re: [Freeswitch-users] Help needed in a Contact Center solution<u></u><u></u></span></p>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal" style="margin-bottom:12.0pt">Have you tried the suggestions
we made?<br>
-MC<u></u><u></u></p>
<div>
<p class="MsoNormal">On Wed, Oct 3, 2012 at 2:30 AM, Nitin Tomer <<a href="mailto:ntomer@newgen.co.in" target="_blank">ntomer@newgen.co.in</a>>
wrote:<u></u><u></u></p>
<div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Hi,</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Please
help me in this.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Regards</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Nitin</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p>
<div>
<div style="border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> <a href="mailto:freeswitch-users-bounces@lists.freeswitch.org" target="_blank">freeswitch-users-bounces@lists.freeswitch.org</a>
[mailto:<a href="mailto:freeswitch-users-bounces@lists.freeswitch.org" target="_blank">freeswitch-users-bounces@lists.freeswitch.org</a>] <b>On Behalf
Of </b>Nitin Tomer<br>
<b>Sent:</b> Friday, September 28, 2012 11:59 AM<br>
<b>To:</b> 'FreeSWITCH Users Help'<br>
<b>Subject:</b> Re: [Freeswitch-users] Help needed in a Contact Center solution</span><u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Hi
Michael,</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Thanks
for your response. I have been able to configure IVR and it works great. But I
am not able to understand how to ask caller to enter some identification
number, followed by hash. And then enter that value in database.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Any
pointers?</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Regards</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Nitin</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p>
<div style="border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> <a href="mailto:freeswitch-users-bounces@lists.freeswitch.org" target="_blank">freeswitch-users-bounces@lists.freeswitch.org</a>
[mailto:<a href="mailto:freeswitch-users-bounces@lists.freeswitch.org" target="_blank">freeswitch-users-bounces@lists.freeswitch.org</a>] <b>On Behalf
Of </b>Michael Collins<br>
<b>Sent:</b> Thursday, September 27, 2012 10:22 PM<br>
<b>To:</b> FreeSWITCH Users Help<br>
<b>Subject:</b> Re: [Freeswitch-users] Help needed in a Contact Center solution</span><u></u><u></u></p>
</div>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal" style="margin-bottom:12.0pt">Don't
forget about our two books:<br>
<a href="http://link.packtpub.com/nuIOlX" target="_blank">http://link.packtpub.com/nuIOlX</a><br>
<a href="https://www.packtpub.com/freeswitch-1-0-6-build-robust-high-performance-telephony-systems/book" target="_blank">https://www.packtpub.com/freeswitch-1-0-6-build-robust-high-performance-telephony-systems/book</a><br>
<br>
They discuss items 1 and 2 in pretty good detail, especially chapter 6 of the
"bridge" book (it has a bridge on the cover)<br>
-MC<u></u><u></u></p>
<div>
<p class="MsoNormal">On
Thu, Sep 27, 2012 at 5:53 AM, Gabriel Gunderson <<a href="mailto:gabe@gundy.org" target="_blank">gabe@gundy.org</a>> wrote:<u></u><u></u></p>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt">On Thu,
Sep 27, 2012 at 6:32 AM, Nitin Tomer <<a href="mailto:ntomer@newgen.co.in" target="_blank">ntomer@newgen.co.in</a>> wrote:<br>
> 1. An end-customer calls, the call is handled by mod_ivr.<br>
> 2. Customer is presented with a menu, she makes selection and also enters<br>
> some identification. Her call is parked on a pre-decided extension and an<br>
> entry is made in a database for this call. This entry will hold the<br>
> selections made by the caller and the extension where call is parked.<u></u><u></u></p>
</div>
<p class="MsoNormal"><SNIP><u></u><u></u></p>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
> Please guide me on how can do points 1 & 2.<u></u><u></u></p>
</div>
<p class="MsoNormal">1)
<a href="http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_ivr#General_Concept" target="_blank">http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_ivr#General_Concept</a><br>
2) <a href="http://wiki.freeswitch.org/wiki/Mod_db#mod_db" target="_blank">http://wiki.freeswitch.org/wiki/Mod_db#mod_db</a>
?<br>
<br>
<br>
Gabe<br>
<br>
_________________________________________________________________________<br>
Professional FreeSWITCH Consulting Services:<br>
<a href="mailto:consulting@freeswitch.org" target="_blank">consulting@freeswitch.org</a><br>
<a href="http://www.freeswitchsolutions.com" target="_blank">http://www.freeswitchsolutions.com</a><br>
<br>
FreeSWITCH-powered IP PBX: The CudaTel Communication Server<br>
<a href="http://www.cudatel.com" target="_blank">http://www.cudatel.com</a><br>
<br>
Official FreeSWITCH Sites<br>
<a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><br>
<a href="http://wiki.freeswitch.org" target="_blank">http://wiki.freeswitch.org</a><br>
<a href="http://www.cluecon.com" target="_blank">http://www.cluecon.com</a><br>
<br>
FreeSWITCH-users mailing list<br>
<a href="mailto:FreeSWITCH-users@lists.freeswitch.org" target="_blank">FreeSWITCH-users@lists.freeswitch.org</a><br>
<a href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</a><br>
UNSUBSCRIBE:<a href="http://lists.freeswitch.org/mailman/options/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/options/freeswitch-users</a><br>
<a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><u></u><u></u></p>
</div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
<br clear="all">
<br>
-- <br>
Michael S Collins<br>
Twitter: @mercutioviz<br>
<a href="http://www.FreeSWITCH.org" target="_blank">http://www.FreeSWITCH.org</a><br>
<a href="http://www.ClueCon.com" target="_blank">http://www.ClueCon.com</a><br>
<a href="http://www.OSTAG.org" target="_blank">http://www.OSTAG.org</a><u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<h6>Disclaimer :- This e-mail and any attachment may contain confidential,
proprietary or legally privileged information. If you are not the original
intended recipient and have erroneously received this message, you are
prohibited from using, copying, altering or disclosing the content of this
message. Please delete it immediately and notify the sender. Newgen Software
Technologies Ltd (NSTL) accepts no responsibilities for loss or damage arising
from the use of the information transmitted by this email including damages
from virus and further acknowledges that no binding nature of the message shall
be implied or assumed unless the sender does so expressly with due authority of
NSTL. <u></u><u></u></h6>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<h6>Disclaimer :- This e-mail and any attachment may contain confidential,
proprietary or legally privileged information. If you are not the original
intended recipient and have erroneously received this message, you are
prohibited from using, copying, altering or disclosing the content of this
message. Please delete it immediately and notify the sender. Newgen Software
Technologies Ltd (NSTL) accepts no responsibilities for loss or damage arising
from the use of the information transmitted by this email including damages
from virus and further acknowledges that no binding nature of the message shall
be implied or assumed unless the sender does so expressly with due authority of
NSTL. <u></u><u></u></h6>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
_________________________________________________________________________<br>
Professional FreeSWITCH Consulting Services:<br>
<a href="mailto:consulting@freeswitch.org" target="_blank">consulting@freeswitch.org</a><br>
<a href="http://www.freeswitchsolutions.com" target="_blank">http://www.freeswitchsolutions.com</a><br>
<br>
FreeSWITCH-powered IP PBX: The CudaTel Communication Server<br>
<a href="http://www.cudatel.com" target="_blank">http://www.cudatel.com</a><br>
<br>
Official FreeSWITCH Sites<br>
<a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><br>
<a href="http://wiki.freeswitch.org" target="_blank">http://wiki.freeswitch.org</a><br>
<a href="http://www.cluecon.com" target="_blank">http://www.cluecon.com</a><br>
<br>
FreeSWITCH-users mailing list<br>
<a href="mailto:FreeSWITCH-users@lists.freeswitch.org" target="_blank">FreeSWITCH-users@lists.freeswitch.org</a><br>
<a href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</a><br>
UNSUBSCRIBE:<a href="http://lists.freeswitch.org/mailman/options/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/options/freeswitch-users</a><br>
<a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><span class="HOEnZb"><font color="#888888"><u></u><u></u></font></span></p><span class="HOEnZb"><font color="#888888">
</font></span></div><span class="HOEnZb"><font color="#888888">
<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
<br clear="all">
<br>
-- <br>
Michael S Collins<br>
Twitter: @mercutioviz<br>
<a href="http://www.FreeSWITCH.org" target="_blank">http://www.FreeSWITCH.org</a><br>
<a href="http://www.ClueCon.com" target="_blank">http://www.ClueCon.com</a><br>
<a href="http://www.OSTAG.org" target="_blank">http://www.OSTAG.org</a><br>
<br>
<u></u><u></u></p>
</font></span></div><span class="HOEnZb"><font color="#888888">
<br>
<div><h6>Disclaimer :- This e-mail and any attachment may contain confidential, proprietary or legally privileged information. If you are not the original intended recipient and have erroneously received this message, you are prohibited from using, copying, altering or disclosing the content of this message. Please delete it immediately and notify the sender. Newgen Software Technologies Ltd (NSTL) accepts no responsibilities for loss or damage arising from the use of the information transmitted by this email including damages from virus and further acknowledges that no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of NSTL.
</h6></div>
<br></font></span></div>
<br>_________________________________________________________________________<br>
Professional FreeSWITCH Consulting Services:<br>
<a href="mailto:consulting@freeswitch.org">consulting@freeswitch.org</a><br>
<a href="http://www.freeswitchsolutions.com" target="_blank">http://www.freeswitchsolutions.com</a><br>
<br>
FreeSWITCH-powered IP PBX: The CudaTel Communication Server<br>
<a href="http://www.cudatel.com" target="_blank">http://www.cudatel.com</a><br>
<br>
Official FreeSWITCH Sites<br>
<a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><br>
<a href="http://wiki.freeswitch.org" target="_blank">http://wiki.freeswitch.org</a><br>
<a href="http://www.cluecon.com" target="_blank">http://www.cluecon.com</a><br>
<br>
FreeSWITCH-users mailing list<br>
<a href="mailto:FreeSWITCH-users@lists.freeswitch.org">FreeSWITCH-users@lists.freeswitch.org</a><br>
<a href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</a><br>
UNSUBSCRIBE:<a href="http://lists.freeswitch.org/mailman/options/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/options/freeswitch-users</a><br>
<a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><br>
<br></blockquote></div><br><br clear="all"><br>-- <br>Michael S Collins<br>Twitter: @mercutioviz<br><a href="http://www.FreeSWITCH.org" target="_blank">http://www.FreeSWITCH.org</a><br><a href="http://www.ClueCon.com" target="_blank">http://www.ClueCon.com</a><br>
<a href="http://www.OSTAG.org" target="_blank">http://www.OSTAG.org</a><br><br><br>