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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Hi Michael,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks for your response. I have been able to configure IVR and
it works great. But I am not able to understand how to ask caller to enter some
identification number, followed by hash. And then enter that value in database.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Any pointers?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Regards<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Nitin<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
freeswitch-users-bounces@lists.freeswitch.org
[mailto:freeswitch-users-bounces@lists.freeswitch.org] <b>On Behalf Of </b>Michael
Collins<br>
<b>Sent:</b> Thursday, September 27, 2012 10:22 PM<br>
<b>To:</b> FreeSWITCH Users Help<br>
<b>Subject:</b> Re: [Freeswitch-users] Help needed in a Contact Center solution<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'>Don't forget about our two
books:<br>
<a href="http://link.packtpub.com/nuIOlX">http://link.packtpub.com/nuIOlX</a><br>
<a
href="https://www.packtpub.com/freeswitch-1-0-6-build-robust-high-performance-telephony-systems/book">https://www.packtpub.com/freeswitch-1-0-6-build-robust-high-performance-telephony-systems/book</a><br>
<br>
They discuss items 1 and 2 in pretty good detail, especially chapter 6 of the
"bridge" book (it has a bridge on the cover)<br>
-MC<o:p></o:p></p>
<div>
<p class=MsoNormal>On Thu, Sep 27, 2012 at 5:53 AM, Gabriel Gunderson <<a
href="mailto:gabe@gundy.org" target="_blank">gabe@gundy.org</a>> wrote:<o:p></o:p></p>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'>On Thu, Sep 27, 2012 at 6:32
AM, Nitin Tomer <<a href="mailto:ntomer@newgen.co.in">ntomer@newgen.co.in</a>>
wrote:<br>
> 1. An end-customer calls, the call is handled by mod_ivr.<br>
> 2. Customer is presented with a menu, she makes selection and also enters<br>
> some identification. Her call is parked on a pre-decided extension and an<br>
> entry is made in a database for this call. This entry will hold the<br>
> selections made by the caller and the extension where call is parked.<o:p></o:p></p>
</div>
<p class=MsoNormal><SNIP><o:p></o:p></p>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><br>
> Please guide me on how can do points 1 & 2.<o:p></o:p></p>
</div>
<p class=MsoNormal>1) <a
href="http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_ivr#General_Concept"
target="_blank">http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_ivr#General_Concept</a><br>
2) <a href="http://wiki.freeswitch.org/wiki/Mod_db#mod_db" target="_blank">http://wiki.freeswitch.org/wiki/Mod_db#mod_db</a>
?<br>
<br>
<br>
Gabe<br>
<br>
_________________________________________________________________________<br>
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<p class=MsoNormal style='margin-bottom:12.0pt'><br>
<br clear=all>
<br>
-- <br>
Michael S Collins<br>
Twitter: @mercutioviz<br>
<a href="http://www.FreeSWITCH.org" target="_blank">http://www.FreeSWITCH.org</a><br>
<a href="http://www.ClueCon.com" target="_blank">http://www.ClueCon.com</a><br>
<a href="http://www.OSTAG.org" target="_blank">http://www.OSTAG.org</a><br>
<br>
<o:p></o:p></p>
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