The XML IVR is for gathering information for call routing. However, if you want to capture information from the user then you probably want this:<br><br><a href="http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_play_and_get_digits">http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_play_and_get_digits</a><br>
<br>If you have need to put the response into a database then I recommend you look at dialplan scripting with Lua (or another language you're familiar with). Personally I find that Lua is pretty easy to learn. Check out chapter 7 of the bridge book for some nice information on getting started with Lua. I believe the wiki also has some good information about using Lua with a backend database.<br>
<br>If you use the valet_park dialplan application then you can use the valet_info API to pull information:<br>freeswitch@internal> valet_info<br><lots><br> <lot name="valet_parking_lot"><br> <extension uuid="75ca90bc-0985-11e2-8cc2-fdcd4f39ecad">6001</extension><br>
</lot><br></lots><br><br>Again, that's the kind of thing that isn't so easy doing right from the dialplan but if you have a script then it's pretty easy once you learn how to parse the XML and extract the information you care about.<br>
<br>Happy hacking!<br><br>-MC<br><br><div class="gmail_quote">On Thu, Sep 27, 2012 at 11:28 PM, Nitin Tomer <span dir="ltr"><<a href="mailto:ntomer@newgen.co.in" target="_blank">ntomer@newgen.co.in</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div link="blue" vlink="purple" lang="EN-US">
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Hi Michael,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Thanks for your response. I have been able to configure IVR and
it works great. But I am not able to understand how to ask caller to enter some
identification number, followed by hash. And then enter that value in database.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Any pointers?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Regards<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Nitin<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<div style="border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
<a href="mailto:freeswitch-users-bounces@lists.freeswitch.org" target="_blank">freeswitch-users-bounces@lists.freeswitch.org</a>
[mailto:<a href="mailto:freeswitch-users-bounces@lists.freeswitch.org" target="_blank">freeswitch-users-bounces@lists.freeswitch.org</a>] <b>On Behalf Of </b>Michael
Collins<br>
<b>Sent:</b> Thursday, September 27, 2012 10:22 PM<br>
<b>To:</b> FreeSWITCH Users Help<br>
<b>Subject:</b> Re: [Freeswitch-users] Help needed in a Contact Center solution<u></u><u></u></span></p>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal" style="margin-bottom:12.0pt">Don't forget about our two
books:<br>
<a href="http://link.packtpub.com/nuIOlX" target="_blank">http://link.packtpub.com/nuIOlX</a><br>
<a href="https://www.packtpub.com/freeswitch-1-0-6-build-robust-high-performance-telephony-systems/book" target="_blank">https://www.packtpub.com/freeswitch-1-0-6-build-robust-high-performance-telephony-systems/book</a><br>
<br>
They discuss items 1 and 2 in pretty good detail, especially chapter 6 of the
"bridge" book (it has a bridge on the cover)<br>
-MC<u></u><u></u></p>
<div>
<p class="MsoNormal">On Thu, Sep 27, 2012 at 5:53 AM, Gabriel Gunderson <<a href="mailto:gabe@gundy.org" target="_blank">gabe@gundy.org</a>> wrote:<u></u><u></u></p>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt">On Thu, Sep 27, 2012 at 6:32
AM, Nitin Tomer <<a href="mailto:ntomer@newgen.co.in" target="_blank">ntomer@newgen.co.in</a>>
wrote:<br>
> 1. An end-customer calls, the call is handled by mod_ivr.<br>
> 2. Customer is presented with a menu, she makes selection and also enters<br>
> some identification. Her call is parked on a pre-decided extension and an<br>
> entry is made in a database for this call. This entry will hold the<br>
> selections made by the caller and the extension where call is parked.<u></u><u></u></p>
</div>
<p class="MsoNormal"><SNIP><u></u><u></u></p>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
> Please guide me on how can do points 1 & 2.<u></u><u></u></p>
</div>
<p class="MsoNormal">1) <a href="http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_ivr#General_Concept" target="_blank">http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_ivr#General_Concept</a><br>
2) <a href="http://wiki.freeswitch.org/wiki/Mod_db#mod_db" target="_blank">http://wiki.freeswitch.org/wiki/Mod_db#mod_db</a>
?<br>
<br>
<br>
Gabe<br>
<br>
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