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</o:shapelayout></xml><![endif]--></head><body lang=EN-CA link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Strange error since I updated Freeswitch using “Make Current” My main IVR is not playing the long greeting but jumping directly to the exit recording and hang-up. When I check the log I see that the following error:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-family:"Courier New";color:black'>2012-09-02 18:07:11.551338 [NOTICE] mod_sofia.c:2646 Pre-Answer sofia/internal/250@192.168.20.153! </span><span style='color:black'><br></span><span style='font-family:"Courier New";color:black'>2012-09-02 18:07:11.551338 [DEBUG] switch_channel.c:3057 (sofia/internal/250@192.168.20.153) Callstate Change RINGING -> EARLY </span><span style='color:black'><br></span><span style='font-family:"Courier New";color:black'>2012-09-02 18:07:11.551338 [DEBUG] switch_core_session.c:778 Send signal sofia/internal/250@192.168.20.153 [BREAK] </span><span style='color:black'><br></span><span style='font-family:"Courier New";color:black'>EXECUTE sofia/internal/250@192.168.20.153 ivr(Welcome to Accra) </span><span style='color:black'><br></span><span style='font-family:"Courier New";color:black'>2012-09-02 18:07:11.551338 [DEBUG] switch_core_session.c:924 Send signal sofia/internal/250@192.168.20.153 [BREAK] </span><span style='color:black'><br></span><b><span style='font-family:"Courier New";color:red'>2012-09-02 18:07:11.551338 [ERR] mod_dptools.c:1816 Unable to find menu </span><span style='color:red'><br></span></b><span style='font-family:"Courier New";color:black'>2012-09-02 18:07:11.551338 [DEBUG] sofia.c:6051 Channel sofia/internal/250@192.168.20.153 skipping state [early][183] </span><span style='color:black'><br></span><span style='font-family:"Courier New";color:black'>EXECUTE sofia/internal/250@192.168.20.153 playback(/usr/local/freeswitch/recordings/Goodbye Message.wav) </span><span style='color:black'><br></span><span style='font-family:"Courier New";color:black'>2012-09-02 18:07:11.551338 [DEBUG] switch_ivr_play_say.c:1309 Codec Activated L16@8000hz 1 channels 20ms </span><span style='color:black'><br></span><span style='font-family:"Courier New";color:black'>2012-09-02 18:07:11.631338 [DEBUG] switch_rtp.c:3594 Correct ip/port confirmed. </span><span style='color:black'><br></span><span style='font-family:"Courier New";color:black'>2012-09-02 18:07:15.771336 [DEBUG] switch_ivr_play_say.c:1682 done playing file /usr/local/freeswitch/recordings/Goodbye Message.wav </span><span style='color:black'><br></span><span style='font-family:"Courier New";color:black'>2012-09-02 18:07:15.771336 [NOTICE] switch_core_state_machine.c:249 sofia/internal/250@192.168.20.153 has executed the last dialplan instruction, hanging up. </span><span style='color:black'><br></span><span style='font-family:"Courier New";color:black'>2012-09-02 18:07:15.771336 [DEBUG] switch_channel.c:2914 (sofia/internal/250@192.168.20.153) Callstate Change EARLY -> HANGUP</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>The IVR is as follows:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><include><o:p></o:p></p><p class=MsoNormal> <!-- Accra Welcome Message --><o:p></o:p></p><p class=MsoNormal> <menu name="Welcome_to_Accra"<o:p></o:p></p><p class=MsoNormal> greet-long="/usr/local/freeswitch/recordings/Welcome Message Bilingue.wav"<o:p></o:p></p><p class=MsoNormal> greet-short="/usr/local/freeswitch/recordings/Welcome Message Bilingue.wav"<o:p></o:p></p><p class=MsoNormal> invalid-sound="ivr/ivr-that_was_an_invalid_entry.wav"<o:p></o:p></p><p class=MsoNormal> exit-sound="voicemail/vm-goodbye.wav"<o:p></o:p></p><p class=MsoNormal> confirm-macro=""<o:p></o:p></p><p class=MsoNormal> confirm-key=""<o:p></o:p></p><p class=MsoNormal> tts-engine="flite"<o:p></o:p></p><p class=MsoNormal> tts-voice="rms"<o:p></o:p></p><p class=MsoNormal> confirm-attempts="3"<o:p></o:p></p><p class=MsoNormal> timeout="10000"<o:p></o:p></p><p class=MsoNormal> inter-digit-timeout="2000"<o:p></o:p></p><p class=MsoNormal> max-failures="3"<o:p></o:p></p><p class=MsoNormal> max-timeouts="3"<o:p></o:p></p><p class=MsoNormal> digit-len="5"><o:p></o:p></p><p class=MsoNormal> <entry action="menu-exec-app" digits="1" param="playback /usr/local/freeswitch/recordings/Transfer to Sales.wav"/><o:p></o:p></p><p class=MsoNormal> <entry action="menu-exec-app" digits="1" param="transfer 200 XML default"/> <!-- Transfer to sales --><o:p></o:p></p><p class=MsoNormal> <entry action="menu-exec-app" digits="2" param="playback /usr/local/freeswitch/recordings/Transfer to Customer Support.wav"/><o:p></o:p></p><p class=MsoNormal> <entry action="menu-exec-app" digits="2" param="transfer 7002 XML default"/> <!-- Transfer to Customer Service --><o:p></o:p></p><p class=MsoNormal> <entry action="menu-exec-app" digits="3" param="playback /usr/local/freeswitch/recordings/Transfer to Administration.wav"/><o:p></o:p></p><p class=MsoNormal> <entry action="menu-exec-app" digits="3" param="voicemail default ${domain_name} 300"/> <!-- Transfer to Voicemail --><o:p></o:p></p><p class=MsoNormal> <entry action="menu-top" digits="9" param=""/> <!-- Start message again --><o:p></o:p></p><p class=MsoNormal> <entry action="menu-exec-app" digits="/(^\d{3,6}$)/" param="transfer $1 XML default"/><o:p></o:p></p><p class=MsoNormal> </menu><o:p></o:p></p><p class=MsoNormal></include><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Any help would be greatly appreciated.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>cjb<o:p></o:p></p></div></body></html>