Well thats Harder .<br><br>You can use an External DB or if you hack mod_callcenter maybe pass some SIP "Extra" Headers<br><br><a href="http://wiki.freeswitch.org/wiki/Strip_SIP_Headers">http://wiki.freeswitch.org/wiki/Strip_SIP_Headers</a><br>
<br>And process them on the softphone or something like that but probably just make a script in your language of choice<br><a href="http://wiki.freeswitch.org/wiki/PHP_ESL">http://wiki.freeswitch.org/wiki/PHP_ESL</a><br>And Use a DB To Store The Channel Vars Where the client keys are and<br>
the call uuid <br><a href="http://wiki.freeswitch.org/wiki/Session_uuid">http://wiki.freeswitch.org/wiki/Session_uuid</a><br><br><br><div class="gmail_quote">2012/8/28 Nitin Tomer <span dir="ltr"><<a href="mailto:ntomer@newgen.co.in" target="_blank">ntomer@newgen.co.in</a>></span><br>
<blockquote class="gmail_quote" style="margin:0pt 0pt 0pt 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div link="blue" vlink="purple" lang="EN-US">
<div>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri","sans-serif";color:rgb(31,73,125)">Thanks a lot. It worked </span><span style="font-size:11pt;font-family:Wingdings;color:rgb(31,73,125)">J</span><span style="font-size:11pt;font-family:"Calibri","sans-serif";color:rgb(31,73,125)"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri","sans-serif";color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri","sans-serif";color:rgb(31,73,125)">This mailing list has been a tremendous source of information
and have drastically cut down my learning cycle. I am really grateful for that.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri","sans-serif";color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri","sans-serif";color:rgb(31,73,125)">Now one more question, I want a user to dial some information in
the IVR system, and then the agent to be able to access that information. How
can I achieve that?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri","sans-serif";color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri","sans-serif";color:rgb(31,73,125)">Thanks and Regards<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri","sans-serif";color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri","sans-serif";color:rgb(31,73,125)">Nitin<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri","sans-serif";color:rgb(31,73,125)"><u></u> <u></u></span></p>
<div style="border-width:1pt medium medium;border-style:solid none none;border-color:rgb(181,196,223) -moz-use-text-color -moz-use-text-color;padding:3pt 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10pt;font-family:"Tahoma","sans-serif"">
<a href="mailto:freeswitch-users-bounces@lists.freeswitch.org" target="_blank">freeswitch-users-bounces@lists.freeswitch.org</a>
[mailto:<a href="mailto:freeswitch-users-bounces@lists.freeswitch.org" target="_blank">freeswitch-users-bounces@lists.freeswitch.org</a>] <b>On Behalf Of </b>Antonio
Teixeira<br>
<b>Sent:</b> Tuesday, August 28, 2012 5:21 PM<br>
<b>To:</b> FreeSWITCH Users Help<br>
<b>Subject:</b> Re: [Freeswitch-users] mod_CallCenter: Agents not being logged
out<u></u><u></u></span></p>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal" style="margin-bottom:12pt">Hello Nitin.<br>
<br>
Try this<br>
<a href="http://wiki.freeswitch.org/wiki/Freeswitch_XML-RPC" target="_blank">http://wiki.freeswitch.org/wiki/Freeswitch_XML-RPC</a><br>
<br>
Probably fits your use case <u></u><u></u></p>
<div>
<p class="MsoNormal">2012/8/28 Nitin Tomer <<a href="mailto:ntomer@newgen.co.in" target="_blank">ntomer@newgen.co.in</a>><u></u><u></u></p>
<p class="MsoNormal">Hi,<br>
<br>
Thanks, I was able to log out the agent from FreeSWITCH console. And I was<br>
also able to define two extensions in dialpna.conf where agents can call to<br>
login/logout.<br>
<br>
But I am not able to do it from outside the system. I am not familiar with<br>
Python, is that the only way or it can be done through some other way as<br>
well?<br>
<br>
Regards<br>
<br>
Nitin<br>
<br>
-----Original Message-----<br>
From: <a href="mailto:freeswitch-users-bounces@lists.freeswitch.org" target="_blank">freeswitch-users-bounces@lists.freeswitch.org</a><br>
[mailto:<a href="mailto:freeswitch-users-bounces@lists.freeswitch.org" target="_blank">freeswitch-users-bounces@lists.freeswitch.org</a>]
On Behalf Of Vbvbrj<br>
Sent: Monday, August 27, 2012 6:47 PM<br>
To: FreeSWITCH Users Help<br>
Subject: Re: [Freeswitch-users] mod_CallCenter: Agents not being logged out<br>
<br>
> Now I am trying to set an agent's status with this command at the<br>
> console: callcenter_config [agent set status 'Logged out'] [1000@default]<br>
><br>
> This command is executed alright, but when I execute
"callcenter_config<br>
> agent list", the status of 1000@default is still shown as
"available";<br>
> why so?<br>
<br>
Please see carefully how the command is written. It must be:<br>
callcenter_config agent set status [agent name] 'Logged Out'<br>
<br>
> Also please tell me what should be the syntax if I want to set status<br>
> when agent dials a number. And is there a way to set this status from<br>
> outside, like from a web page click?<br>
<br>
On wiki<br>
<a href="http://wiki.freeswitch.org/wiki/Mod_callcenter#Script_to_announce_members_po" target="_blank">http://wiki.freeswitch.org/wiki/Mod_callcenter#Script_to_announce_members_po</a><br>
sition<br>
is an example for agent-login and agent-logout dialplan extension.<br>
<br>
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