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</o:shapelayout></xml><![endif]--></head><body bgcolor=white lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Here is my issue:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>My $${domain} is the IP of my LAN interface (mpls sip_profile) or 192.168.30.40<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>When trying to pickup a call on a phone registered to the mpls sip_profile it works:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>2012-08-24 19:19:39.575310 [ERR] sofia.c:8810 PICK SQL select call_id from sip_dialogs where call_info='appearance-index=1' and ((sip_from_user='B102_1' and sip_from_host='192.168.30.40') or presence_id='B102_1@192.168.30.40') and call_id is not null [01e47cbc-68e5-1230-1cbe-b2f5313092f2] [01e47cbc-68e5-1230-1cbe-b2f5313092f2] 1<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>+--------------------+---------------+---------------+----------------------+--------------------------------------+<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>| call_info | sip_from_user | sip_from_host | presence_id | call_id |<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>+--------------------+---------------+---------------+----------------------+--------------------------------------+<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>| appearance-index=1 | B101_1 | 192.168.30.40 | NULL | NULL |<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>| appearance-index=1 | B101_1 | 149.x.x.x | B101_1@149.x.x.x | 18824d44-9b44e958@10.102.44.10 |<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>| appearance-index=1 | B102_1 | 192.168.30.40 | B102_1@192.168.30.40 | 84094a45-68e6-1230-1cbe-b2f5313092f2 |<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>+--------------------+---------------+---------------+----------------------+--------------------------------------+<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>When trying to pickup a call on a phone registered to the internet sip_profile it is broken because the invite sip_from_host is the IP address of my internet sip_profile so it finds nothing in the sip_dialog table because the sip_from_host it should be looking for is $${domain}<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>2012-08-24 17:59:54.175306 [ERR] sofia.c:8810 PICK SQL select call_id from sip_dialogs where call_info='appearance-index=1' and ((sip_from_user='B105_1' and sip_from_host='149.x.x.x') or presence_id='B105_1@149.x.x.x') and call_id is not null [(null)] [] 0<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>+--------------------+---------------+---------------+----------------------+--------------------------------------+<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>| call_info | sip_from_user | sip_from_host | presence_id | call_id |<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>+--------------------+---------------+---------------+----------------------+--------------------------------------+<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>| appearance-index=1 | B105_1 | 192.168.30.40 | B105_1@192.168.30.40 | ea837341-68e6-1230-1cbe-b2f5313092f2 |<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>| appearance-index=1 | B101_1 | 192.168.30.40 | NULL | NULL |<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>| appearance-index=1 | B101_1 | 149.x.x.x | B101_1@149.x.x.x | 99659a3b-d369ebf6@10.102.44.10 |<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>+--------------------+---------------+---------------+----------------------+--------------------------------------+<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Any tips?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Colin<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext'> freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] <b>On Behalf Of </b>Colin Mason<br><b>Sent:</b> Friday, August 24, 2012 5:24 PM<br><b>To:</b> FreeSWITCH Users Help<br><b>Subject:</b> Re: [Freeswitch-users] Shared Call Appearance and Transferring Calls on Cisco SPA504G<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Give me some more time and I will get you a full pcap of what is going on.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>After more troubleshooting this issue I’ve found that I can get transferring to work on one of my SIP profiles. I have 2 profiles that phones register to. One is on the internet and one is on my LAN. I have 3 phones registering from my LAN (mpls sip profile) and 3 phones registering from the internet (internet sip profile). There are 6 SIP accounts in total. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>if I call the LAN phones (mpls profile) I am able to put a call on hold and pick it up using another phone.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>If I call the internet phones (internet profile) I am NOT able to put a call on hold and pick it up using another phone and the behavior I described earlier occurs.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>The LAN phones and the internet phones both send an invite when trying to pickup a held call. The only difference in the invites is the domain so this should be a FreeSWITCH configuration issue:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>LAN:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> INVITE <a href="sip:149.x.x.x">sip:149.x.x.x</a> SIP/2.0<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> From: "Line 1" <<a href="sip:B105_1@149.x.x.x">sip:B105_1@149.x.x.x</a>>;tag=603fbd37915ee220o0<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> To: "Line 1" <<a href="sip:B105_1@149.x.x.x">sip:B105_1@149.x.x.x</a>><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Internet:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> INVITE <a href="sip:192.168.30.40">sip:192.168.30.40</a> SIP/2.0<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> From: "Line 1" <<a href="sip:B102_1@192.168.30.40">sip:B102_1@192.168.30.40</a>>;tag=1c523101af886951o0<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> To: "Line 1" <<a href="sip:B102_1@192.168.30.40">sip:B102_1@192.168.30.40</a>><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext'> <a href="mailto:freeswitch-users-bounces@lists.freeswitch.org">freeswitch-users-bounces@lists.freeswitch.org</a> <a href="mailto:[mailto:freeswitch-users-bounces@lists.freeswitch.org]">[mailto:freeswitch-users-bounces@lists.freeswitch.org]</a> <b>On Behalf Of </b>Don Dawson<br><b>Sent:</b> Friday, August 24, 2012 3:40 PM<br><b>To:</b> <a href="mailto:freeswitch-users@lists.freeswitch.org">freeswitch-users@lists.freeswitch.org</a><br><b>Subject:</b> Re: [Freeswitch-users] Shared Call Appearance and Transferring Calls on Cisco SPA504G<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I am concerned that FS is trying to INVITE the calling user, ours doesn’t do that. Is it possible to send us a pcap trace of this?<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>In the mean time, here is how our SPA phones are configured. We are sharing 3 lines on multiple phones. The following is the same on all phones. If you want, you can configure the 4<sup>th</sup> button as a private line (which isn’t included here). The 3 shared extensions are 121, 122 and 123.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <CTI_Enable>no</CTI_Enable><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <Dialog_SDP_Enable>yes</Dialog_SDP_Enable><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <Linksys_Key_System>no</Linksys_Key_System><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <Share_Call_Appearance_1_>shared</Share_Call_Appearance_1_><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <Share_Call_Appearance_2_>shared</Share_Call_Appearance_2_><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <Share_Call_Appearance_3_>shared</Share_Call_Appearance_3_><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <Extension_1_>1</Extension_1_><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <Extension_2_>2</Extension_2_><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <Extension_3_>3</Extension_3_><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <Short_Name_1_>Line 1</Short_Name_1_><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <Short_Name_2_>Line 2</Short_Name_2_><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <Short_Name_3_>Line 3</Short_Name_3_><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <Share_Ext_1_>shared</Share_Ext_1_><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <Share_Ext_2_>shared</Share_Ext_2_><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <Share_Ext_3_>shared</Share_Ext_3_><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <Shared_User_ID_1_>121</Shared_User_ID_1_><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <Shared_User_ID_2_>122</Shared_User_ID_2_><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <Shared_User_ID_3_>123</Shared_User_ID_3_><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <Display_Name_1_>Line 1</Display_Name_1_><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <Display_Name_2_>Line 2</Display_Name_2_><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <Display_Name_3_>Line 3</Display_Name_3_><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <User_ID_1_>121</User_ID_1_><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <User_ID_2_>122</User_ID_2_><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <User_ID_3_>123</User_ID_3_><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>The FS profile<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <param name="manage-shared-appearance" value="true"/><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <param name="manage-presence" value="true"/><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <param name="dbname" value="share_presence"/><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <param name="presence-hosts" value="_DISABLED_"/><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <param name="multiple-registrations" value="true"/><o:p></o:p></p><p class=MsoNormal> <param name="send-presence-on-register" value="true"/><br><br><br><br><br><br>On 8/24/2012 12:52 PM, Colin Mason wrote:<o:p></o:p></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Each phone is setup like:</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Button 1: user_1</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Button 2: user_2</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Button 3: user_3</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>So for the 3 phones with 3 lines each there are 3 SIP accounts in total, not 9. I believe it’s setup properly</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Colin</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a href="mailto:freeswitch-users-bounces@lists.freeswitch.org">freeswitch-users-bounces@lists.freeswitch.org</a> [<a href="mailto:freeswitch-users-bounces@lists.freeswitch.org">mailto:freeswitch-users-bounces@lists.freeswitch.org</a>] <b>On Behalf Of </b>Andrew Cassidy<br><b>Sent:</b> Friday, August 24, 2012 1:46 PM<br><b>To:</b> FreeSWITCH Users Help<br><b>Subject:</b> Re: [Freeswitch-users] Shared Call Appearance and Transferring Calls on Cisco SPA504G</span><o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>How is the SLA set up?<o:p></o:p></p><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal>To my knowledge for 'true' SLA you need to set them all up using the same SIP account. Again, not something I've tried and Don appears to be better equipped to help you than I so may be able to clarify the correct setup for us?<o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'>Thanks<o:p></o:p></p><div><p class=MsoNormal>On 24 August 2012 18:18, Colin Mason <<a href="mailto:cmason@frontiernetworks.ca" target="_blank">cmason@frontiernetworks.ca</a>> wrote:<o:p></o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'>Thanks for the replies.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'>I tried a few of Andrew’s suggestions and I was still unable to get call pickup (transfer?) working properly.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'>Don, I am seeing different behavior. When I press hold on phone 1, I get an invite from phone 1 with SDP of 0.0.0.0 which puts the call on hold. </span><o:p></o:p></p><p><span style='color:#1F497D'>-</span><span style='font-size:7.0pt;color:#1F497D'> </span><span style='color:#1F497D'>Phone 2’s button changes to indicate that the call is on hold. </span><o:p></o:p></p><p><span style='color:#1F497D'>-</span><span style='font-size:7.0pt;color:#1F497D'> </span><span style='color:#1F497D'>I then press the button to pickup the call from hold and phone 2 sends an invite to FreeSWITCH with the username associated with that button. (this may be an issue?)</span><o:p></o:p></p><p><span style='color:#1F497D'>-</span><span style='font-size:7.0pt;color:#1F497D'> </span><span style='color:#1F497D'>FreeSWITCH attemps to dial the user associated with the button I pressed on phone 2.</span><o:p></o:p></p><p><span style='color:#1F497D'>-</span><span style='font-size:7.0pt;color:#1F497D'> </span><span style='color:#1F497D'>Because this user already has a call active and I limit all my users to 1 concurrent call, FreeSWITCH rolls over to the second user.</span><o:p></o:p></p><p><span style='color:#1F497D'>-</span><span style='font-size:7.0pt;color:#1F497D'> </span><span style='color:#1F497D'>Phone 1 and phone 2 receive a call on line 2 and line 1 never drops throughout this process.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'>I suspect my problem is more of a configuration issue on the phone or FreeSWITCH.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'>Colin</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'> </span><o:p></o:p></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a href="mailto:freeswitch-users-bounces@lists.freeswitch.org" target="_blank">freeswitch-users-bounces@lists.freeswitch.org</a> [mailto:<a href="mailto:freeswitch-users-bounces@lists.freeswitch.org" target="_blank">freeswitch-users-bounces@lists.freeswitch.org</a>] <b>On Behalf Of </b>Don Dawson<br><b>Sent:</b> Friday, August 24, 2012 12:20 PM<br><b>To:</b> <a href="mailto:freeswitch-users@lists.freeswitch.org" target="_blank">freeswitch-users@lists.freeswitch.org</a><br><b>Subject:</b> Re: [Freeswitch-users] Shared Call Appearance and Transferring Calls on Cisco SPA504G</span><o:p></o:p></p></div></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'><br>We have used the shared line feature for some time now. What actually happens when the call is picked up by the second phone sends an INVITE to FS and FS connects the call to the second phone, there isn’t a transfer (REFER) between the phones because they are sharing that call.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'>What we have found is this worked before version 1.2.0 and now there is a problem. Could you verify what you’re experiencing when you pick the call on phone 2, is the call drops because FS is sending BYE to the phone that picked up the call and the caller? The other phones have their lights go green because they are sent a NOTIFY with the appearance-state=idle. In the SIP trace you should see an INVITE from the second phone, 200 OK, BYEs and then NOTIFYs. Is so, then you are experiencing the same issue we are.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'>Mike</span><br><br><br>On 8/23/2012 9:33 AM, Colin Mason wrote:<o:p></o:p></p></div></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>So I have been experimenting with a key system for an office with 3 Cisco SPA504G phones and FreeSWITCH 1.2.1. They require 3 shared lines. I have inbound and outbound calls working properly with the shared lines and the phones are configured properly with shared lines, Broadcom etc. Visually everything seems to work with the line notifications on the 3 phones.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>My internal profile has:<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <param name="manage-shared-appearance" value="true"/><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <param name="manage-presence" value="true"/><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <param name="dbname" value="share_presence"/><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <param name="presence-hosts" value="$${domain}"/><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <param name="multiple-registrations" value="true"/><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <param name="force-register-domain" value="$${domain}"/><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <param name="force-subscription-domain" value="$${domain}"/><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <param name="force-register-db-domain" value="$${domain}"/><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <param name="presence-probe-on-register" value="true"/><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <param name="presence-privacy" value="$${presence_privacy}"/><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <param name="send-presence-on-register" value="true"/><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I am having problems with transferring calls. If I put a call on hold on phone 1 and press the line 1 button on phone 1, the call resu<span style='color:#1F497D'>d a</span>mes just fine. But if I put a call on hold on phone 1 and try to resume the call on phone 2 by pressing the blinking red line 1 button, the phone tries to establish a new call to the user associated with line 1 instead of taking (transferring) the call from phone 1 to phone 2.<o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I was wondering if anybody could help?<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Colin Mason<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><br><br><o:p></o:p></p><pre>_________________________________________________________________________<o:p></o:p></pre><pre>Professional FreeSWITCH Consulting Services:<o:p></o:p></pre><pre><a href="mailto:consulting@freeswitch.org" target="_blank">consulting@freeswitch.org</a><o:p></o:p></pre><pre><a href="http://www.freeswitchsolutions.com" target="_blank">http://www.freeswitchsolutions.com</a><o:p></o:p></pre><pre> <o:p></o:p></pre><pre>FreeSWITCH-powered IP PBX: The CudaTel Communication Server<o:p></o:p></pre><pre><a href="http://www.cudatel.com" target="_blank">http://www.cudatel.com</a><o:p></o:p></pre><pre> <o:p></o:p></pre><pre>Official FreeSWITCH Sites<o:p></o:p></pre><pre><a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><o:p></o:p></pre><pre><a href="http://wiki.freeswitch.org" target="_blank">http://wiki.freeswitch.org</a><o:p></o:p></pre><pre><a href="http://www.cluecon.com" target="_blank">http://www.cluecon.com</a><o:p></o:p></pre><pre> <o:p></o:p></pre><pre>FreeSWITCH-users mailing list<o:p></o:p></pre><pre><a href="mailto:FreeSWITCH-users@lists.freeswitch.org" target="_blank">FreeSWITCH-users@lists.freeswitch.org</a><o:p></o:p></pre><pre><a href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</a><o:p></o:p></pre><pre>UNSUBSCRIBE:<a href="http://lists.freeswitch.org/mailman/options/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/options/freeswitch-users</a><o:p></o:p></pre><pre><a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><o:p></o:p></pre></div></blockquote><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div></div><p class=MsoNormal style='margin-bottom:12.0pt'><br>_________________________________________________________________________<br>Professional FreeSWITCH Consulting Services:<br><a href="mailto:consulting@freeswitch.org">consulting@freeswitch.org</a><br><a href="http://www.freeswitchsolutions.com" target="_blank">http://www.freeswitchsolutions.com</a><br><br>FreeSWITCH-powered IP PBX: The CudaTel Communication Server<br><a href="http://www.cudatel.com" target="_blank">http://www.cudatel.com</a><br><br>Official FreeSWITCH Sites<br><a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><br><a href="http://wiki.freeswitch.org" target="_blank">http://wiki.freeswitch.org</a><br><a href="http://www.cluecon.com" target="_blank">http://www.cluecon.com</a><br><br>FreeSWITCH-users mailing list<br><a href="mailto:FreeSWITCH-users@lists.freeswitch.org">FreeSWITCH-users@lists.freeswitch.org</a><br><a href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</a><br>UNSUBSCRIBE:<a href="http://lists.freeswitch.org/mailman/options/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/options/freeswitch-users</a><br><a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><o:p></o:p></p></div><p class=MsoNormal><br><br clear=all><o:p></o:p></p><div><p class=MsoNormal> <o:p></o:p></p></div><p class=MsoNormal>-- <br><b>Andrew Cassidy BSc (Hons) MBCS SSCA</b><o:p></o:p></p><div><p class=MsoNormal>Managing Director<o:p></o:p></p><div><div><p class=MsoNormal><img border=0 id="_x0000_i1025" src="http://c1170247.r47.cf3.rackcdn.com/emailsig.png"><o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p><div><p class=MsoNormal><b><span style='font-family:"Arial","sans-serif";color:#3387AB'><a href="mailto:info@cassidywebservices.co.uk" target="_blank"><span style='color:#3387AB;text-decoration:none'>T</span></a> </span></b>03300 100 960 <b><span style='font-family:"Arial","sans-serif";color:#3387AB'><a href="mailto:info@cassidywebservices.co.uk" target="_blank"><span style='color:#3387AB;text-decoration:none'>F</span></a> </span></b>03300 100 961<o:p></o:p></p></div><div><p class=MsoNormal><b><span style='font-family:"Arial","sans-serif"'><a href="mailto:info@cassidywebservices.co.uk" target="_blank"><span style='color:#3387AB;text-decoration:none'>E</span></a> </span></b><a href="mailto:andrew@cassidywebservices.co.uk" target="_blank">andrew@cassidywebservices.co.uk</a><o:p></o:p></p></div><div><p class=MsoNormal><b><span style='font-family:"Arial","sans-serif"'><a href="mailto:info@cassidywebservices.co.uk" target="_blank"><span style='color:#3387AB;text-decoration:none'>W</span></a> </span></b><a href="http://www.cassidywebservices.co.uk" target="_blank">www.cassidywebservices.co.uk</a><o:p></o:p></p></div></div></div></div><p class=MsoNormal> <o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'><br><br><o:p></o:p></p><pre>_________________________________________________________________________<o:p></o:p></pre><pre>Professional FreeSWITCH Consulting Services:<o:p></o:p></pre><pre><a href="mailto:consulting@freeswitch.org">consulting@freeswitch.org</a><o:p></o:p></pre><pre><a href="http://www.freeswitchsolutions.com">http://www.freeswitchsolutions.com</a><o:p></o:p></pre><pre><o:p> </o:p></pre><pre>FreeSWITCH-powered IP PBX: The CudaTel Communication Server<o:p></o:p></pre><pre><a href="http://www.cudatel.com">http://www.cudatel.com</a><o:p></o:p></pre><pre><o:p> </o:p></pre><pre>Official FreeSWITCH Sites<o:p></o:p></pre><pre><a href="http://www.freeswitch.org">http://www.freeswitch.org</a><o:p></o:p></pre><pre><a href="http://wiki.freeswitch.org">http://wiki.freeswitch.org</a><o:p></o:p></pre><pre><a href="http://www.cluecon.com">http://www.cluecon.com</a><o:p></o:p></pre><pre><o:p> </o:p></pre><pre>FreeSWITCH-users mailing list<o:p></o:p></pre><pre><a href="mailto:FreeSWITCH-users@lists.freeswitch.org">FreeSWITCH-users@lists.freeswitch.org</a><o:p></o:p></pre><pre><a href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users">http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</a><o:p></o:p></pre><pre>UNSUBSCRIBE:<a href="http://lists.freeswitch.org/mailman/options/freeswitch-users">http://lists.freeswitch.org/mailman/options/freeswitch-users</a><o:p></o:p></pre><pre><a href="http://www.freeswitch.org">http://www.freeswitch.org</a><o:p></o:p></pre></blockquote><p class=MsoNormal><o:p> </o:p></p></div></body></html>