<condition field="${destination_number}" expression="^8032342123$" break="on-true"><br><action application="ring_ready"/><br> <action application="sleep" data="3000"/><br>
<action application="set" data="fifo_orbit_exten=_continue_:60"/><br><b> <action application="fifo" data="Testing in"/></b><br></condition><br><br>The moment sleep expires customer is queued and the call is answered(Dont know why) irrespective of agents availability or not....<br>
When any of Agents pick up and both are bridged by fifo..<br><br>I want customer call not to be answered(it should remain ringing) till any agent picks the phone..<br><br>Please help,<br>-Vishal.<br><br><br><div class="gmail_quote">
On Sat, Aug 11, 2012 at 3:56 PM, Sergey Okhapkin <span dir="ltr"><<a href="mailto:sos@sokhapkin.dyndns.org" target="_blank">sos@sokhapkin.dyndns.org</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
Don't do it. Caller's phone carrier will drop the call if not answered in 1-2<br>
minutes.<br>
<div class="im"><br>
On Saturday 11 August 2012 10:23:08 Vishal Kakkar wrote:<br>
> Hi all,<br>
><br>
</div>> I want to put the caller into fifo queue *without answering the call till<br>
> agent attend it.*<br>
<div class="im">> But fifo is answering the call while putting caller in queue.<br>
><br>
> Please help!!<br>
><br>
> Thanks,<br>
> -Vishal.<br>
<br>
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