Hi just checking if anybody had this similar problem in recordings. If anyone can atleast have some pointers for me, I'll really appreciate it.<br><br>Thanks,<br><br>--- Jayesh<br><br><div class="gmail_quote">On Wed, Jul 4, 2012 at 4:25 PM, Jayesh Nambiar <span dir="ltr"><<a href="mailto:jayesh.voip@gmail.com" target="_blank">jayesh.voip@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Hi,<br>I am using mod_callcenter and have enabled recording_template in my queues for all my calls to be recorded. Now there is a problem in quality of recorded file when freeswitch answers the call in one codec and connects with the agent on a different codec.<br>
For eg: The incoming call comes in and get connected with G711u codec. The caller is listening to MoH while waiting in queue. The agents have G722, G711u both enabled on their phones and the sofia has outbound-codec-prefs as G722,PCMU. So when the agent answers, the call is connected with G722 codec.<br>
So in this case, the recorded file generated plays as if the call is getting fast-forwarded. The audio in the call is very fast. Whereas if I change the codec of Agent's phone to G711u only the recorded file quality is perfect. I don't think it is related to callcenter module anywhere but since I am using it in callcenter I have given this example. I think its more related to the record function.<br>
I am running latest GIT version and using mod_shout for recording calls in mp3 format. I had the same problems when recording in wav format also. Any help regarding this is really appreciated. I have attached two files; one which has PCMu on first leg and 722 on other and the second one has PCMu on both legs.<br>
<br>Thanks in advance.<span class="HOEnZb"><font color="#888888"><br><br>--- Jayesh<br>
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