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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Freeswitch is so much better than my customers deserve.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I have the DialPlan set up nicely so they can dial *72 to forward all DID calls to their answering service and *73 to turn it off. Today she Dialed *72 to turn it off 4 different times, and since that is the code to turn it on --- it did NOT turn off. She was livid and sent me hate mail about how “terrible IP phones are and they never work …”<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I even consoled her saying how *72 and *73 have no inherent indicators to show which means on and off. I have offered the obvious solutions of SPEED DIAL buttons that are labeled “Enable” and “Disable”.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Now my question. Anyone have any ideas how to use a line button, or possibly MWI to indicate that lines are forwarded (a db value). MWI is clearly in use so line button is my preference, but if MWI had a flash function, etc???? I have unused line buttons – How can I make them show busy (like shared call appearance) from the switch? Maybe a dummy user/extension I do something clever with?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>If it matters the phones are Cisco 504G (4 line).<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks in advance,<o:p></o:p></p><p class=MsoNormal>Sean<o:p></o:p></p></div></body></html>