Hi Matt,<br><br>Welcome to the wacky world of VoIP! It's a wild ride, so hang on tight.<br><br>If you're technically inclined but just new to the VoIP scene then your learning curve won't be so bad. I personally like the idea of a newbie downloading something like blue.box or FusionPBX in order to get started. Of the two, blue.box does more abstracting away of the underlying FreeSWITCH configs. It's really just a personal choice which way to go. However, if you're looking for a professionally designed system and don't mind spending a few bucks then you might want to check out <a href="http://www.cudatel.com">www.cudatel.com</a> - it's also powered by FreeSWITCH. <br>
<br>Happy VoIPing!<br><br>-MC<br><br><div class="gmail_quote">On Tue, Jun 19, 2012 at 7:30 PM, Matt Neimeyer <span dir="ltr"><<a href="mailto:matt@neimeyer.org" target="_blank">matt@neimeyer.org</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">I apologize for the length I'm not sure yet what is "relevant"<br>
<br>
My partner and I run a small business out of our home and we're<br>
getting big enough that I want to take advantage of some "modern phone<br>
technology" primarily we're interesting in an auto-attendant at this<br>
point but more will come later I'm sure.<br>
<br>
We have two analog lines coming into the house (provided via Verizon<br>
FiOS) and then in every room we have two line capable analog phones.<br>
In our FiOS settings I have both lines ring both lines simultaneously<br>
(to emulate a hunt group) so if someone is on line 1 the incoming call<br>
still rings audibly on line 2 instead of just buzzing call waiting.<br>
<br>
I will be getting a (hand me down) TDM1600P V2 card which, in its<br>
current configuration, has four FXO and four FXS ports. So my plan was<br>
to install FreeSwitch and "splice in-line" where the phone lines come<br>
out of the FiOS box. So two lines would go into the FreeSwitch Box and<br>
two "extensions" would come out the other side. Whenever I rewire the<br>
house I'll decide then whether to run a data connection to each<br>
"endpoint" and get SIP phones, add more FXS modules to the TDM1600P,<br>
some mix, or whatever but I'm starting small (I think).<br>
<br>
As far the auto-attendant goes 95% of what I need now is to filter<br>
"non-humans". So I would set up a simple menu "Press 1 for Tech<br>
Support, Press 2 for Billing, Etc)". This should filter autodialers<br>
that want us to update our Google listing and so on... but I assume we<br>
can still have all of the options (until we hire on more staff) ring<br>
both extensions. Assuming this lets unanswered calls go to voice<br>
mail... On our analog phones though I'd really love to modify the<br>
Caller ID to show which option they selected. So instead of "Bob<br>
Customer / <a href="tel:234-567-8901" value="+12345678901">234-567-8901</a>" it might show "TS - Bob Customer /<br>
<a href="tel:234-567-8901" value="+12345678901">234-567-8901</a>" if they selected Tech Support. If possible I'd also like<br>
to "fill gaps" in Caller ID from a database because a few of our<br>
customers only show the number and not a name.<br>
<br>
Short term, I'm currently planning on downloading the Blue.box ISO and<br>
using that as my start point. Medium term I'd like to set up email<br>
notification of voice mails. Long term I'd love to integrate Google<br>
Voice and/or Skype. Really long term I might need to "convert" to a<br>
multi-tenant setup for Personal, Company (now with Employees) and Side<br>
Project Company.<br>
<br>
I think that's it... Any advice? Comments?<br>
<br>
Matt<br>
<br>
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</blockquote></div><br>