<HTML><HEAD></HEAD>
<BODY dir=ltr>
<DIV dir=ltr>
<DIV style="FONT-FAMILY: 'Verdana'; COLOR: #000000; FONT-SIZE: 10pt">
<DIV>Micheal,</DIV>
<DIV> </DIV>
<DIV>The tip about checking for a rouge copy of the “group_dial_support”
extension is exactly what the problem was. I haven’t gotten rid of default.xml
and forgot to comment/remove the group_dial_support from the file.</DIV>
<DIV> </DIV>
<DIV>Also it seems I had to add ‘sofia/internal/’ in front of the extension. so
<action application="bridge" data="1000@$${domain}"/> became <action
application="bridge" data="sofia/internal/1000@$${domain}"/></DIV>
<DIV> </DIV>
<DIV>I wrongly assumed that anything in default.xml would be ignored or passed
over if that rule existed elsewhere. </DIV>
<DIV> </DIV>
<DIV>-Rob</DIV>
<DIV
style="FONT-STYLE: normal; DISPLAY: inline; FONT-FAMILY: 'Calibri'; COLOR: #000000; FONT-SIZE: small; FONT-WEIGHT: normal; TEXT-DECORATION: none">
<DIV style="FONT: 10pt tahoma">
<DIV> </DIV>
<DIV style="BACKGROUND: #f5f5f5">
<DIV style="font-color: black"><B>From:</B> <A title=msc@freeswitch.org
href="mailto:msc@freeswitch.org">Michael Collins</A> </DIV>
<DIV><B>Sent:</B> Wednesday, March 21, 2012 8:11 PM</DIV>
<DIV><B>To:</B> <A title=freeswitch-users@lists.freeswitch.org
href="mailto:freeswitch-users@lists.freeswitch.org">FreeSWITCH Users Help</A>
</DIV>
<DIV><B>Subject:</B> Re: [Freeswitch-users] Call sent to group call terminates
when group is busy instead of transferring</DIV></DIV></DIV>
<DIV> </DIV></DIV>
<DIV
style="FONT-STYLE: normal; DISPLAY: inline; FONT-FAMILY: 'Calibri'; COLOR: #000000; FONT-SIZE: small; FONT-WEIGHT: normal; TEXT-DECORATION: none">Okay,
I have tried *really* hard and I cannot reproduce these symptoms. I've used your
exact dialplan and it worked perfectly for me. I tried both group calling
methods. (See default dialplan x2000 vs. x2001)<BR><BR>I honestly think that
this is a dialplan parsing issue. I suspect that you may have a rogue copy of
the "group_dial_support" extension somewhere in your dialplan. The first thing I
would do in your position is backup my configs, then clear out the
/usr/local/freeswitch/conf directory tree. Run 'make samples' to get a fresh set
of configs, then test with the stock x2000 and x2001 entries. FWIW, I've PB'd
the changes I made to 2000 and 2001 and included a debug log of it working. See
PB 18716, especially lines 163-165.<BR><BR>Hope this helps...<BR><BR>-MC<BR><BR>
<DIV class=gmail_quote>On Wed, Mar 21, 2012 at 11:33 AM, Robert Longfield <SPAN
dir=ltr><<A
href="mailto:robert.longfield@klinsight.com">robert.longfield@klinsight.com</A>></SPAN>
wrote:<BR>
<BLOCKQUOTE
style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex"
class=gmail_quote>
<DIV dir=ltr>
<DIV dir=ltr>
<DIV style="FONT-FAMILY: 'Verdana'; FONT-SIZE: 10pt">
<DIV>I think there was some confusion in the conf call and apparently all I
was producing was static.</DIV>
<DIV> </DIV>
<DIV>When a caller is passed to extension 2001 which is our support group the
extensions in the group all ring (extensions 1002 and 1003).</DIV>
<DIV>At that point if the call is not answered the call is dropped or more
recently it seems that FS is going to sleep and not dropping the call but
giving only static.</DIV>
<DIV> </DIV>
<DIV>Here is a paste using the right one :) </DIV>
<DIV> </DIV>
<DIV><A href="http://pastebin.freeswitch.org/18714" target=_blank><FONT
face="Times New Roman"><FONT
style="FONT-SIZE: 12pt">http://pastebin.freeswitch.org/18714</FONT></FONT></A><FONT
face="Times New Roman"><FONT style="FONT-SIZE: 12pt"> </FONT></FONT></DIV>
<DIV> </DIV>
<DIV>Thanks,</DIV>
<DIV>-Rob</DIV>
<DIV
style="FONT-STYLE: normal; DISPLAY: inline; FONT-FAMILY: 'Calibri'; FONT-SIZE: small; FONT-WEIGHT: normal; TEXT-DECORATION: none">
<DIV style="FONT: 10pt tahoma">
<DIV> </DIV>
<DIV style="BACKGROUND: #f5f5f5">
<DIV><B>From:</B> <A title=msc@freeswitch.org href="mailto:msc@freeswitch.org"
target=_blank>Michael Collins</A> </DIV>
<DIV><B>Sent:</B> Wednesday, March 21, 2012 2:15 PM</DIV>
<DIV>
<DIV class=h5>
<DIV><B>To:</B> <A title=freeswitch-users@lists.freeswitch.org
href="mailto:freeswitch-users@lists.freeswitch.org" target=_blank>FreeSWITCH
Users Help</A> </DIV>
<DIV><B>Subject:</B> Re: [Freeswitch-users] Call sent to group call terminates
when group is busy instead of transferring</DIV></DIV></DIV></DIV></DIV>
<DIV> </DIV></DIV>
<DIV>
<DIV class=h5>
<DIV
style="FONT-STYLE: normal; DISPLAY: inline; FONT-FAMILY: 'Calibri'; FONT-SIZE: small; FONT-WEIGHT: normal; TEXT-DECORATION: none">Rob,<BR><BR>Check
out this pastebin: <A href="http://pastebin.freeswitch.org/18712"
target=_blank>http://pastebin.freeswitch.org/18712</A><BR><BR>Look at line
#424. There's no more dialplan actions parsed after the bridge. Look in the
extension named 'group_dial_support' and see what's in there. Confirm that you
actually have something in there after the bridge.<BR><BR>-MC<BR><BR>
<DIV class=gmail_quote>On Tue, Mar 20, 2012 at 10:00 AM, Robert Longfield
<SPAN dir=ltr><<A href="mailto:robert.longfield@klinsight.com"
target=_blank>robert.longfield@klinsight.com</A>></SPAN> wrote:<BR>
<BLOCKQUOTE
style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex"
class=gmail_quote>
<DIV dir=ltr>
<DIV dir=ltr>
<DIV style="FONT-FAMILY: 'Verdana'; FONT-SIZE: 10pt">
<DIV>ugh, I can’t believe I forgot to include the pastebin</DIV>
<DIV> </DIV>
<DIV><A href="http://pastebin.com/GYLvtDB3" target=_blank><FONT
face="Times New Roman"><FONT
style="FONT-SIZE: 12pt">http://pastebin.com/GYLvtDB3</FONT></FONT></A><FONT
face="Times New Roman"><FONT style="FONT-SIZE: 12pt"> </FONT></FONT></DIV>
<DIV> </DIV>
<DIV>The termination happens also when there is a single user in the call
group. The call is transferred to the extension, that extension does not
pickup and FS drops the call instead of the call going to VM. When you call
any extension directly and the call is not answered you end up in that
extensions VM like you should.</DIV>
<DIV> </DIV>
<DIV>-Rob</DIV>
<DIV
style="FONT-STYLE: normal; DISPLAY: inline; FONT-FAMILY: 'Calibri'; FONT-SIZE: small; FONT-WEIGHT: normal; TEXT-DECORATION: none">
<DIV style="FONT: 10pt tahoma">
<DIV> </DIV>
<DIV style="BACKGROUND: #f5f5f5">
<DIV><B>From:</B> <A title=msc@freeswitch.org
href="mailto:msc@freeswitch.org" target=_blank>Michael Collins</A> </DIV>
<DIV><B>Sent:</B> Tuesday, March 20, 2012 12:22 PM</DIV>
<DIV><B>To:</B> <A title=freeswitch-users@lists.freeswitch.org
href="mailto:freeswitch-users@lists.freeswitch.org" target=_blank>FreeSWITCH
Users Help</A> </DIV>
<DIV><B>Subject:</B> Re: [Freeswitch-users] Call sent to group call
terminates when group is busy instead of transferring</DIV></DIV></DIV>
<DIV> </DIV></DIV>
<DIV
style="FONT-STYLE: normal; DISPLAY: inline; FONT-FAMILY: 'Calibri'; FONT-SIZE: small; FONT-WEIGHT: normal; TEXT-DECORATION: none">Malfunction!
Need input!<BR>Get debug log of call from start to finish and put on
pastebin.<BR>-MC<BR><BR>
<DIV class=gmail_quote>On Tue, Mar 20, 2012 at 8:19 AM, Robert Longfield
<SPAN dir=ltr><<A href="mailto:robert.longfield@klinsight.com"
target=_blank>robert.longfield@klinsight.com</A>></SPAN> wrote:<BR>
<BLOCKQUOTE
style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex"
class=gmail_quote>
<DIV dir=ltr>
<DIV dir=ltr>
<DIV style="FONT-FAMILY: 'Verdana'; FONT-SIZE: 10pt">
<DIV>Thanks for the tip Brian,</DIV>
<DIV> </DIV>
<DIV>I tried using a loopback using the example in /dialplan/default.xml
and I am still experiencing the same problem.</DIV>
<DIV> </DIV>
<DIV>I’ve tried a loopback that looks like:</DIV>
<DIV><action application="bridge" data="loopback/app=voicemail:default
${domain_name} ${dialed_extension}"/></DIV>
<DIV><action application="bridge" data="loopback/app=voicemail:default
$${domain_name} ${dialed_extension}"/></DIV>
<DIV><action application="bridge"
data="loopback/app=voicemail:1000@${domain_name} $1"/></DIV>
<DIV><action application="bridge"
data="loopback/app=voicemail:1000@${domain_name}"/></DIV>
<DIV><action application="bridge"
data="loopback/app=voicemail:1000@$${domain_name}"/></DIV>
<DIV> </DIV>
<DIV
style="FONT-STYLE: normal; DISPLAY: inline; FONT-FAMILY: 'Calibri'; FONT-SIZE: small; FONT-WEIGHT: normal; TEXT-DECORATION: none">
<DIV style="FONT: 10pt tahoma">
<DIV><FONT face=Verdana>Only instead of dropping the call it seems to
sleep...</FONT></DIV>
<DIV><FONT face=Verdana></FONT> </DIV>
<DIV> </DIV>
<DIV><FONT face=Verdana></FONT> </DIV>
<DIV style="BACKGROUND: #f5f5f5">
<DIV><B>From:</B> <A title=bdfoster@endigotech.com
href="mailto:bdfoster@endigotech.com" target=_blank>Brian Foster</A>
</DIV>
<DIV><B>Sent:</B> Monday, March 19, 2012 7:12 PM</DIV>
<DIV><B>To:</B> <A title=freeswitch-users@lists.freeswitch.org
href="mailto:freeswitch-users@lists.freeswitch.org"
target=_blank>FreeSWITCH Users Help</A> </DIV>
<DIV><B>Subject:</B> Re: [Freeswitch-users] Call sent to group call
terminates when group is busy instead of transferring</DIV></DIV></DIV>
<DIV> </DIV></DIV>
<DIV
style="FONT-STYLE: normal; DISPLAY: inline; FONT-FAMILY: 'Calibri'; FONT-SIZE: small; FONT-WEIGHT: normal; TEXT-DECORATION: none">
<DIV>
<DIV>
<P>Try using loopback when you send the call to voicemail, also see the
local extensions dialplan located in conf/dialplan/default.xml</P>
<DIV class=gmail_quote>On Mar 19, 2012 4:43 PM, "Robert Longfield" <<A
href="mailto:robert.longfield@klinsight.com"
target=_blank>robert.longfield@klinsight.com</A>> wrote:<BR
type="attribution">
<BLOCKQUOTE
style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex"
class=gmail_quote>
<DIV dir=ltr>
<DIV dir=ltr>
<DIV style="FONT-FAMILY: 'Verdana'; FONT-SIZE: 10pt">
<DIV><SPAN><FONT face=Arial><FONT style="FONT-SIZE: 9.8pt">I set up a
group call for our support team in which all their phones ring when
someone needs to speak with them. If they are busy the call should be
transferred to a general extension which if not answered then goes to
that extensions VM.</FONT></FONT></SPAN></DIV>
<DIV><SPAN><FONT face=Arial></FONT></SPAN> </DIV>
<DIV><SPAN><FONT face=Arial>My dialplan looks like:</FONT></SPAN></DIV>
<DIV><SPAN><FONT face=Arial></FONT></SPAN> </DIV>
<DIV><extension name="group_dial_support"></DIV>
<DIV> <condition
field="destination_number" expression="^2001$"></DIV>
<DIV> <action
application="set" data="continue_on_fail=true"/></DIV>
<DIV> <action
application="bridge" data="group/support@${domain_name}"/></DIV>
<DIV> <!-- <action
application="voicemail" data="default ${domain} 1000"/> --></DIV>
<DIV> <action
application="transfer" data="1000 XML default"/></DIV>
<DIV> <action
application="hangup"/></DIV>
<DIV> </condition></DIV>
<DIV></extension></DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>What is happening is a caller selects the support option from the
IVR, ever phone in the support group rings, which is what should happen.
If no one picks up the call Freeswitch hangs up instead of transferring
the call to extension 1000. You can see that I also tried to send the
call directly to voicemail but that didn’t work either.</DIV>
<DIV> </DIV>
<DIV>The message I see when Freeswitch hangs up is:</DIV>
<DIV> </DIV>
<DIV> Channel sofia/internal/<A
href="http://sip:1002@72.38.184.18:39042"
target=_blank>sip:1002@72.38.184.18:39042</A> hanging up, cause:
USER_BUSY</DIV>
<DIV> </DIV>
<DIV>The full output from cli can be seen here: <A
href="http://pastebin.freeswitch.org/18696" target=_blank><FONT
face="Times New Roman"><FONT
style="FONT-SIZE: 12pt">http://pastebin.freeswitch.org/18696</FONT></FONT></A><FONT
face="Times New Roman"><FONT style="FONT-SIZE: 12pt">
</FONT></FONT></DIV>
<DIV> </DIV>
<DIV>I would like to get the call to transfer properly.</DIV>
<DIV> </DIV>
<DIV>Thanks</DIV>
<DIV
style="FONT-FAMILY: 'Verdana'; FONT-SIZE: 10pt">-Robert<BR></DIV></DIV></DIV></DIV><BR></BLOCKQUOTE></DIV></DIV></DIV></DIV></DIV></DIV></DIV></BLOCKQUOTE></DIV>
<HR>
_________________________________________________________________________<BR>Professional
FreeSWITCH Consulting Services:<BR><A
href="mailto:consulting@freeswitch.org"
target=_blank>consulting@freeswitch.org</A><BR><A
href="http://www.freeswitchsolutions.com"
target=_blank>http://www.freeswitchsolutions.com</A><BR><BR>FreeSWITCH-powered
IP PBX: The CudaTel Communication Server<BR><A href="http://www.cudatel.com"
target=_blank>http://www.cudatel.com</A><BR><BR>Official FreeSWITCH
Sites<BR><A href="http://www.freeswitch.org"
target=_blank>http://www.freeswitch.org</A><BR><A
href="http://wiki.freeswitch.org"
target=_blank>http://wiki.freeswitch.org</A><BR><A
href="http://www.cluecon.com"
target=_blank>http://www.cluecon.com</A><BR><BR>FreeSWITCH-users mailing
list<BR><A href="mailto:FreeSWITCH-users@lists.freeswitch.org"
target=_blank>FreeSWITCH-users@lists.freeswitch.org</A><BR><A
href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users"
target=_blank>http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</A><BR>UNSUBSCRIBE:<A
href="http://lists.freeswitch.org/mailman/options/freeswitch-users"
target=_blank>http://lists.freeswitch.org/mailman/options/freeswitch-users</A><BR><A
href="http://www.freeswitch.org"
target=_blank>http://www.freeswitch.org</A><BR></DIV></DIV></DIV></DIV><BR>_________________________________________________________________________<BR>Professional
FreeSWITCH Consulting Services:<BR><A
href="mailto:consulting@freeswitch.org"
target=_blank>consulting@freeswitch.org</A><BR><A
href="http://www.freeswitchsolutions.com"
target=_blank>http://www.freeswitchsolutions.com</A><BR><BR>FreeSWITCH-powered
IP PBX: The CudaTel Communication Server<BR><A href="http://www.cudatel.com"
target=_blank>http://www.cudatel.com</A><BR><BR>Official FreeSWITCH
Sites<BR><A href="http://www.freeswitch.org"
target=_blank>http://www.freeswitch.org</A><BR><A
href="http://wiki.freeswitch.org"
target=_blank>http://wiki.freeswitch.org</A><BR><A
href="http://www.cluecon.com"
target=_blank>http://www.cluecon.com</A><BR><BR>FreeSWITCH-users mailing
list<BR><A href="mailto:FreeSWITCH-users@lists.freeswitch.org"
target=_blank>FreeSWITCH-users@lists.freeswitch.org</A><BR><A
href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users"
target=_blank>http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</A><BR>UNSUBSCRIBE:<A
href="http://lists.freeswitch.org/mailman/options/freeswitch-users"
target=_blank>http://lists.freeswitch.org/mailman/options/freeswitch-users</A><BR><A
href="http://www.freeswitch.org"
target=_blank>http://www.freeswitch.org</A><BR><BR></BLOCKQUOTE></DIV><BR>
<HR>
_________________________________________________________________________<BR>Professional
FreeSWITCH Consulting Services:<BR><A href="mailto:consulting@freeswitch.org"
target=_blank>consulting@freeswitch.org</A><BR><A
href="http://www.freeswitchsolutions.com"
target=_blank>http://www.freeswitchsolutions.com</A><BR><BR>FreeSWITCH-powered
IP PBX: The CudaTel Communication Server<BR><A href="http://www.cudatel.com"
target=_blank>http://www.cudatel.com</A><BR><BR>Official FreeSWITCH
Sites<BR><A href="http://www.freeswitch.org"
target=_blank>http://www.freeswitch.org</A><BR><A
href="http://wiki.freeswitch.org"
target=_blank>http://wiki.freeswitch.org</A><BR><A
href="http://www.cluecon.com"
target=_blank>http://www.cluecon.com</A><BR><BR>FreeSWITCH-users mailing
list<BR><A href="mailto:FreeSWITCH-users@lists.freeswitch.org"
target=_blank>FreeSWITCH-users@lists.freeswitch.org</A><BR><A
href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users"
target=_blank>http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</A><BR>UNSUBSCRIBE:<A
href="http://lists.freeswitch.org/mailman/options/freeswitch-users"
target=_blank>http://lists.freeswitch.org/mailman/options/freeswitch-users</A><BR><A
href="http://www.freeswitch.org"
target=_blank>http://www.freeswitch.org</A><BR></DIV></DIV></DIV></DIV></DIV></DIV><BR>_________________________________________________________________________<BR>Professional
FreeSWITCH Consulting Services:<BR><A
href="mailto:consulting@freeswitch.org">consulting@freeswitch.org</A><BR><A
href="http://www.freeswitchsolutions.com"
target=_blank>http://www.freeswitchsolutions.com</A><BR><BR>FreeSWITCH-powered
IP PBX: The CudaTel Communication Server<BR><A href="http://www.cudatel.com"
target=_blank>http://www.cudatel.com</A><BR><BR>Official FreeSWITCH
Sites<BR><A href="http://www.freeswitch.org"
target=_blank>http://www.freeswitch.org</A><BR><A
href="http://wiki.freeswitch.org"
target=_blank>http://wiki.freeswitch.org</A><BR><A
href="http://www.cluecon.com"
target=_blank>http://www.cluecon.com</A><BR><BR>FreeSWITCH-users mailing
list<BR><A
href="mailto:FreeSWITCH-users@lists.freeswitch.org">FreeSWITCH-users@lists.freeswitch.org</A><BR><A
href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users"
target=_blank>http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</A><BR>UNSUBSCRIBE:<A
href="http://lists.freeswitch.org/mailman/options/freeswitch-users"
target=_blank>http://lists.freeswitch.org/mailman/options/freeswitch-users</A><BR><A
href="http://www.freeswitch.org"
target=_blank>http://www.freeswitch.org</A><BR><BR></BLOCKQUOTE></DIV><BR>
<P>
<HR>
_________________________________________________________________________<BR>Professional
FreeSWITCH Consulting
Services:<BR>consulting@freeswitch.org<BR>http://www.freeswitchsolutions.com<BR><BR>FreeSWITCH-powered
IP PBX: The CudaTel Communication
Server<BR>http://www.cudatel.com<BR><BR>Official FreeSWITCH
Sites<BR>http://www.freeswitch.org<BR>http://wiki.freeswitch.org<BR>http://www.cluecon.com<BR><BR>FreeSWITCH-users
mailing
list<BR>FreeSWITCH-users@lists.freeswitch.org<BR>http://lists.freeswitch.org/mailman/listinfo/freeswitch-users<BR>UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users<BR>http://www.freeswitch.org<BR></DIV></DIV></DIV></BODY></HTML>