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<DIV>Thanks for the tip Brian,</DIV>
<DIV> </DIV>
<DIV>I tried using a loopback using the example in /dialplan/default.xml and I
am still experiencing the same problem.</DIV>
<DIV> </DIV>
<DIV>I’ve tried a loopback that looks like:</DIV>
<DIV><action application="bridge" data="loopback/app=voicemail:default
${domain_name} ${dialed_extension}"/></DIV>
<DIV><action application="bridge" data="loopback/app=voicemail:default
$${domain_name} ${dialed_extension}"/></DIV>
<DIV><action application="bridge"
data="loopback/app=voicemail:1000@${domain_name} $1"/></DIV>
<DIV><action application="bridge"
data="loopback/app=voicemail:1000@${domain_name}"/></DIV>
<DIV><action application="bridge"
data="loopback/app=voicemail:1000@$${domain_name}"/></DIV>
<DIV> </DIV>
<DIV
style="FONT-STYLE: normal; DISPLAY: inline; FONT-FAMILY: 'Calibri'; COLOR: #000000; FONT-SIZE: small; FONT-WEIGHT: normal; TEXT-DECORATION: none">
<DIV style="FONT: 10pt tahoma">
<DIV><FONT face=Verdana>Only instead of dropping the call it seems to
sleep...</FONT></DIV>
<DIV><FONT face=Verdana></FONT> </DIV>
<DIV> </DIV>
<DIV><FONT face=Verdana></FONT> </DIV>
<DIV style="BACKGROUND: #f5f5f5">
<DIV style="font-color: black"><B>From:</B> <A title=bdfoster@endigotech.com
href="mailto:bdfoster@endigotech.com">Brian Foster</A> </DIV>
<DIV><B>Sent:</B> Monday, March 19, 2012 7:12 PM</DIV>
<DIV><B>To:</B> <A title=freeswitch-users@lists.freeswitch.org
href="mailto:freeswitch-users@lists.freeswitch.org">FreeSWITCH Users Help</A>
</DIV>
<DIV><B>Subject:</B> Re: [Freeswitch-users] Call sent to group call terminates
when group is busy instead of transferring</DIV></DIV></DIV>
<DIV> </DIV></DIV>
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style="FONT-STYLE: normal; DISPLAY: inline; FONT-FAMILY: 'Calibri'; COLOR: #000000; FONT-SIZE: small; FONT-WEIGHT: normal; TEXT-DECORATION: none">
<P>Try using loopback when you send the call to voicemail, also see the local
extensions dialplan located in conf/dialplan/default.xml</P>
<DIV class=gmail_quote>On Mar 19, 2012 4:43 PM, "Robert Longfield" <<A
href="mailto:robert.longfield@klinsight.com">robert.longfield@klinsight.com</A>>
wrote:<BR type="attribution">
<BLOCKQUOTE
style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex"
class=gmail_quote>
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<DIV><SPAN><FONT face=Arial><FONT style="FONT-SIZE: 9.8pt">I set up a group
call for our support team in which all their phones ring when someone needs to
speak with them. If they are busy the call should be transferred to a general
extension which if not answered then goes to that extensions
VM.</FONT></FONT></SPAN></DIV>
<DIV><SPAN><FONT face=Arial></FONT></SPAN> </DIV>
<DIV><SPAN><FONT face=Arial>My dialplan looks like:</FONT></SPAN></DIV>
<DIV><SPAN><FONT face=Arial></FONT></SPAN> </DIV>
<DIV><extension name="group_dial_support"></DIV>
<DIV> <condition field="destination_number"
expression="^2001$"></DIV>
<DIV> <action application="set"
data="continue_on_fail=true"/></DIV>
<DIV> <action
application="bridge" data="group/support@${domain_name}"/></DIV>
<DIV> <!-- <action
application="voicemail" data="default ${domain} 1000"/> --></DIV>
<DIV> <action
application="transfer" data="1000 XML default"/></DIV>
<DIV> <action
application="hangup"/></DIV>
<DIV> </condition></DIV>
<DIV></extension></DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>What is happening is a caller selects the support option from the IVR,
ever phone in the support group rings, which is what should happen. If no one
picks up the call Freeswitch hangs up instead of transferring the call to
extension 1000. You can see that I also tried to send the call directly to
voicemail but that didn’t work either.</DIV>
<DIV> </DIV>
<DIV>The message I see when Freeswitch hangs up is:</DIV>
<DIV> </DIV>
<DIV> Channel sofia/internal/<A
href="http://sip:1002@72.38.184.18:39042"
target=_blank>sip:1002@72.38.184.18:39042</A> hanging up, cause:
USER_BUSY</DIV>
<DIV> </DIV>
<DIV>The full output from cli can be seen here: <A
href="http://pastebin.freeswitch.org/18696" target=_blank><FONT
face="Times New Roman"><FONT
style="FONT-SIZE: 12pt">http://pastebin.freeswitch.org/18696</FONT></FONT></A><FONT
face="Times New Roman"><FONT style="FONT-SIZE: 12pt"> </FONT></FONT></DIV>
<DIV> </DIV>
<DIV>I would like to get the call to transfer properly.</DIV>
<DIV> </DIV>
<DIV>Thanks</DIV>
<DIV
style="FONT-FAMILY: 'Verdana'; COLOR: #000000; FONT-SIZE: 10pt">-Robert<BR></DIV></DIV></DIV></DIV><BR>_________________________________________________________________________<BR>Professional
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<P>
<HR>
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