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<DIV>ugh, I can’t believe I forgot to include the pastebin</DIV>
<DIV> </DIV>
<DIV><A href="http://pastebin.com/GYLvtDB3"><FONT face="Times New Roman"><FONT
style="FONT-SIZE: 12pt">http://pastebin.com/GYLvtDB3</FONT></FONT></A><FONT
face="Times New Roman"><FONT style="FONT-SIZE: 12pt"> </FONT></FONT></DIV>
<DIV> </DIV>
<DIV>The termination happens also when there is a single user in the call group.
The call is transferred to the extension, that extension does not pickup and FS
drops the call instead of the call going to VM. When you call any extension
directly and the call is not answered you end up in that extensions VM like you
should.</DIV>
<DIV> </DIV>
<DIV>-Rob</DIV>
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style="FONT-STYLE: normal; DISPLAY: inline; FONT-FAMILY: 'Calibri'; COLOR: #000000; FONT-SIZE: small; FONT-WEIGHT: normal; TEXT-DECORATION: none">
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<DIV> </DIV>
<DIV style="BACKGROUND: #f5f5f5">
<DIV style="font-color: black"><B>From:</B> <A title=msc@freeswitch.org
href="mailto:msc@freeswitch.org">Michael Collins</A> </DIV>
<DIV><B>Sent:</B> Tuesday, March 20, 2012 12:22 PM</DIV>
<DIV><B>To:</B> <A title=freeswitch-users@lists.freeswitch.org
href="mailto:freeswitch-users@lists.freeswitch.org">FreeSWITCH Users Help</A>
</DIV>
<DIV><B>Subject:</B> Re: [Freeswitch-users] Call sent to group call terminates
when group is busy instead of transferring</DIV></DIV></DIV>
<DIV> </DIV></DIV>
<DIV
style="FONT-STYLE: normal; DISPLAY: inline; FONT-FAMILY: 'Calibri'; COLOR: #000000; FONT-SIZE: small; FONT-WEIGHT: normal; TEXT-DECORATION: none">Malfunction!
Need input!<BR>Get debug log of call from start to finish and put on
pastebin.<BR>-MC<BR><BR>
<DIV class=gmail_quote>On Tue, Mar 20, 2012 at 8:19 AM, Robert Longfield <SPAN
dir=ltr><<A
href="mailto:robert.longfield@klinsight.com">robert.longfield@klinsight.com</A>></SPAN>
wrote:<BR>
<BLOCKQUOTE
style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex"
class=gmail_quote>
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<DIV>Thanks for the tip Brian,</DIV>
<DIV> </DIV>
<DIV>I tried using a loopback using the example in /dialplan/default.xml and I
am still experiencing the same problem.</DIV>
<DIV> </DIV>
<DIV>I’ve tried a loopback that looks like:</DIV>
<DIV><action application="bridge" data="loopback/app=voicemail:default
${domain_name} ${dialed_extension}"/></DIV>
<DIV><action application="bridge" data="loopback/app=voicemail:default
$${domain_name} ${dialed_extension}"/></DIV>
<DIV><action application="bridge"
data="loopback/app=voicemail:1000@${domain_name} $1"/></DIV>
<DIV><action application="bridge"
data="loopback/app=voicemail:1000@${domain_name}"/></DIV>
<DIV><action application="bridge"
data="loopback/app=voicemail:1000@$${domain_name}"/></DIV>
<DIV> </DIV>
<DIV
style="FONT-STYLE: normal; DISPLAY: inline; FONT-FAMILY: 'Calibri'; FONT-SIZE: small; FONT-WEIGHT: normal; TEXT-DECORATION: none">
<DIV style="FONT: 10pt tahoma">
<DIV><FONT face=Verdana>Only instead of dropping the call it seems to
sleep...</FONT></DIV>
<DIV><FONT face=Verdana></FONT> </DIV>
<DIV> </DIV>
<DIV><FONT face=Verdana></FONT> </DIV>
<DIV style="BACKGROUND: #f5f5f5">
<DIV><B>From:</B> <A title=bdfoster@endigotech.com
href="mailto:bdfoster@endigotech.com" target=_blank>Brian Foster</A> </DIV>
<DIV><B>Sent:</B> Monday, March 19, 2012 7:12 PM</DIV>
<DIV><B>To:</B> <A title=freeswitch-users@lists.freeswitch.org
href="mailto:freeswitch-users@lists.freeswitch.org" target=_blank>FreeSWITCH
Users Help</A> </DIV>
<DIV><B>Subject:</B> Re: [Freeswitch-users] Call sent to group call terminates
when group is busy instead of transferring</DIV></DIV></DIV>
<DIV> </DIV></DIV>
<DIV
style="FONT-STYLE: normal; DISPLAY: inline; FONT-FAMILY: 'Calibri'; FONT-SIZE: small; FONT-WEIGHT: normal; TEXT-DECORATION: none">
<DIV>
<DIV class=h5>
<P>Try using loopback when you send the call to voicemail, also see the local
extensions dialplan located in conf/dialplan/default.xml</P>
<DIV class=gmail_quote>On Mar 19, 2012 4:43 PM, "Robert Longfield" <<A
href="mailto:robert.longfield@klinsight.com"
target=_blank>robert.longfield@klinsight.com</A>> wrote:<BR
type="attribution">
<BLOCKQUOTE
style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex"
class=gmail_quote>
<DIV dir=ltr>
<DIV dir=ltr>
<DIV style="FONT-FAMILY: 'Verdana'; FONT-SIZE: 10pt">
<DIV><SPAN><FONT face=Arial><FONT style="FONT-SIZE: 9.8pt">I set up a group
call for our support team in which all their phones ring when someone needs
to speak with them. If they are busy the call should be transferred to a
general extension which if not answered then goes to that extensions
VM.</FONT></FONT></SPAN></DIV>
<DIV><SPAN><FONT face=Arial></FONT></SPAN> </DIV>
<DIV><SPAN><FONT face=Arial>My dialplan looks like:</FONT></SPAN></DIV>
<DIV><SPAN><FONT face=Arial></FONT></SPAN> </DIV>
<DIV><extension name="group_dial_support"></DIV>
<DIV> <condition field="destination_number"
expression="^2001$"></DIV>
<DIV> <action application="set"
data="continue_on_fail=true"/></DIV>
<DIV> <action
application="bridge" data="group/support@${domain_name}"/></DIV>
<DIV> <!-- <action
application="voicemail" data="default ${domain} 1000"/> --></DIV>
<DIV> <action
application="transfer" data="1000 XML default"/></DIV>
<DIV> <action
application="hangup"/></DIV>
<DIV> </condition></DIV>
<DIV></extension></DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>What is happening is a caller selects the support option from the IVR,
ever phone in the support group rings, which is what should happen. If no
one picks up the call Freeswitch hangs up instead of transferring the call
to extension 1000. You can see that I also tried to send the call directly
to voicemail but that didn’t work either.</DIV>
<DIV> </DIV>
<DIV>The message I see when Freeswitch hangs up is:</DIV>
<DIV> </DIV>
<DIV> Channel sofia/internal/<A
href="http://sip:1002@72.38.184.18:39042"
target=_blank>sip:1002@72.38.184.18:39042</A> hanging up, cause:
USER_BUSY</DIV>
<DIV> </DIV>
<DIV>The full output from cli can be seen here: <A
href="http://pastebin.freeswitch.org/18696" target=_blank><FONT
face="Times New Roman"><FONT
style="FONT-SIZE: 12pt">http://pastebin.freeswitch.org/18696</FONT></FONT></A><FONT
face="Times New Roman"><FONT style="FONT-SIZE: 12pt"> </FONT></FONT></DIV>
<DIV> </DIV>
<DIV>I would like to get the call to transfer properly.</DIV>
<DIV> </DIV>
<DIV>Thanks</DIV>
<DIV
style="FONT-FAMILY: 'Verdana'; FONT-SIZE: 10pt">-Robert<BR></DIV></DIV></DIV></DIV><BR></BLOCKQUOTE></DIV></DIV></DIV></DIV></DIV></DIV></DIV></BLOCKQUOTE></DIV>
<P>
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