<HTML><HEAD></HEAD>
<BODY dir=ltr>
<DIV dir=ltr>
<DIV style="FONT-FAMILY: 'Verdana'; COLOR: #000000; FONT-SIZE: 10pt">
<DIV><SPAN
style="LINE-HEIGHT: 19px; WIDOWS: 2; TEXT-TRANSFORM: none; TEXT-INDENT: 0px; LETTER-SPACING: normal; DISPLAY: inline !important; FONT-FAMILY: ; WHITE-SPACE: normal; ORPHANS: 2; FLOAT: none; COLOR: ; WORD-SPACING: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px"><FONT
face=Arial><FONT style="FONT-SIZE: 9.8pt">I set up a group call for our support
team in which all their phones ring when someone needs to speak with them. If
they are busy the call should be transferred to a general extension which if not
answered then goes to that extensions VM.</FONT></FONT></SPAN></DIV>
<DIV><SPAN
style="LINE-HEIGHT: 19px; WIDOWS: 2; TEXT-TRANSFORM: none; TEXT-INDENT: 0px; LETTER-SPACING: normal; DISPLAY: inline !important; FONT-FAMILY: ; WHITE-SPACE: normal; ORPHANS: 2; FLOAT: none; COLOR: ; WORD-SPACING: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px"><FONT
face=Arial></FONT></SPAN> </DIV>
<DIV><SPAN
style="LINE-HEIGHT: 19px; WIDOWS: 2; TEXT-TRANSFORM: none; TEXT-INDENT: 0px; LETTER-SPACING: normal; DISPLAY: inline !important; FONT-FAMILY: ; WHITE-SPACE: normal; ORPHANS: 2; FLOAT: none; COLOR: ; WORD-SPACING: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px"><FONT
face=Arial>My dialplan looks like:</FONT></SPAN></DIV>
<DIV><SPAN
style="LINE-HEIGHT: 19px; WIDOWS: 2; TEXT-TRANSFORM: none; TEXT-INDENT: 0px; LETTER-SPACING: normal; DISPLAY: inline !important; FONT-FAMILY: ; WHITE-SPACE: normal; ORPHANS: 2; FLOAT: none; COLOR: ; WORD-SPACING: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px"><FONT
face=Arial></FONT></SPAN> </DIV>
<DIV><extension name="group_dial_support"></DIV>
<DIV> <condition field="destination_number"
expression="^2001$"></DIV>
<DIV> <action application="set"
data="continue_on_fail=true"/></DIV>
<DIV> <action application="bridge"
data="group/support@${domain_name}"/></DIV>
<DIV> <!-- <action
application="voicemail" data="default ${domain} 1000"/> --></DIV>
<DIV> <action
application="transfer" data="1000 XML default"/></DIV>
<DIV> <action
application="hangup"/></DIV>
<DIV> </condition></DIV>
<DIV></extension></DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>What is happening is a caller selects the support option from the IVR, ever
phone in the support group rings, which is what should happen. If no one picks
up the call Freeswitch hangs up instead of transferring the call to extension
1000. You can see that I also tried to send the call directly to voicemail but
that didn’t work either.</DIV>
<DIV> </DIV>
<DIV>The message I see when Freeswitch hangs up is:</DIV>
<DIV> </DIV>
<DIV> Channel sofia/internal/sip:1002@72.38.184.18:39042
hanging up, cause: USER_BUSY</DIV>
<DIV> </DIV>
<DIV>The full output from cli can be seen here: <A
href="http://pastebin.freeswitch.org/18696"><FONT face="Times New Roman"><FONT
style="FONT-SIZE: 12pt">http://pastebin.freeswitch.org/18696</FONT></FONT></A><FONT
face="Times New Roman"><FONT style="FONT-SIZE: 12pt"> </FONT></FONT></DIV>
<DIV> </DIV>
<DIV>I would like to get the call to transfer properly.</DIV>
<DIV> </DIV>
<DIV>Thanks</DIV>
<DIV
style="FONT-FAMILY: 'Verdana'; COLOR: #000000; FONT-SIZE: 10pt">-Robert<BR></DIV></DIV></DIV></BODY></HTML>