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Hi Anita,<br>
<br>
I work with different call center solutions like Alcatel, Genesys,
Avaya, Nortel, etc. I have not play with mod_callcenter yet. <br>
<br>
Consider what Peter said about keep the call as unanswered. In a
tradicional PBX with an ACD solution the answer state is send to
asure to the PSTN or SIP provider that the call is being handled. On
the other hand, the "logic" in the ACD the call is park/hold/ in
queue until an agent become avalaible or after a timeout the call is
rerouted to another point or dropped.<br>
<br>
It is not a good practice hangup the caller if the agent does not
answer, you will "transmit" an idea of "BAD SERVICE". You could
instead to recover the call and locate another avalaible agent and
put in "Not Ready" or "Logout" the agent who does not answer a call
in x seconds. It is a better approach.<br>
<br>
<br>
<br>
On 3/7/2012 3:51 AM, Anita Hall wrote:
<blockquote
cite="mid:CAGKPtBup0KbbBhiwQU9rrWEz_xDSrirN-FuuDRSGpsuS4J+TLA@mail.gmail.com"
type="cite">Hey Peter<br>
<br>
Much thanks :) It worked like a charm! <br>
<br>
Now I am able to ring an agent via mod_callcenter and if the
agent does not answer, then the caller is not answered. Magic !<br>
<br>
Now all I need to do is to hangup the caller if the agent does not
answer / cancels ....<br>
<br clear="all">
regards,<br>
Anita<br>
<br>
<br>
<br>
<div class="gmail_quote">On Wed, Mar 7, 2012 at 12:41 PM, Peter
Olsson <span dir="ltr"><<a moz-do-not-send="true"
href="mailto:peter.olsson@visionutveckling.se">peter.olsson@visionutveckling.se</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">
Look in the code for switch_channel_answer(), that's what
causes the call to be answered.<br>
<br>
Anyway, even though an unanswered call seems great in theory,
it usually doesn't work, because the providers will only allow
that state for a limited time. So in the end, answer is
usually what must be done anyway.<br>
<br>
/Peter<br>
<div>
<div class="h5"><br>
----- Reply message -----<br>
Från: "Anita Hall" <<a moz-do-not-send="true"
href="mailto:anita.hall@simmortel.com">anita.hall@simmortel.com</a>><br>
Datum: ons, mar 7, 2012 07:24<br>
Rubrik: [Freeswitch-users] answer when agent connects in
mod_callcenter<br>
Till: "FreeSWITCH Users Help" <<a
moz-do-not-send="true"
href="mailto:freeswitch-users@lists.freeswitch.org">freeswitch-users@lists.freeswitch.org</a>><br>
<br>
Hi!<br>
<br>
I tried mod_callcenter and I must say it is an amazing
piece of work by Marc Olivier Chouinard! We had built
something like this over ESL but nothing beats a loadable
module :)<br>
<br>
The tricky question is how do I configure it so that the
caller is answered only after an agent is connected? By
default, the call is answered and moh is played. Is it
even possible or do I have to look inside mod_callcenter?
If that, exactly where does a module answer a call ?<br>
<br>
Thanks.<br>
<br>
regards,<br>
Anita<br>
<br>
</div>
</div>
!DSPAM:4f56fcb432761851621280!<br>
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<p class="" avgcert""="" color="#000000" align="left">No virus
found in this message.<br>
Checked by AVG - <a moz-do-not-send="true"
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<div class="moz-signature">-- <br>
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