No worries. Just a note if you are running a multi-tenanted environment then you need the @domain for your agents.<br><br><div class="gmail_quote">On 26 February 2012 01:46, Wagner <span dir="ltr"><<a href="mailto:wagnerspi@gmail.com">wagnerspi@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Thanks Peter, it worked for me, I removed the @default after 1001 and worked<br><br>thanks a lot<div class="HOEnZb"><div class="h5">
<br><br><div class="gmail_quote">2012/2/25 Peter Blackford <span dir="ltr"><<a href="mailto:peter@onemetric.com" target="_blank">peter@onemetric.com</a>></span><br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Try contact="[call_timeout=60]user/1001"<div><div><br><br><div class="gmail_quote">
On 25 February 2012 13:39, Wagner <span dir="ltr"><<a href="mailto:wagnerspi@gmail.com" target="_blank">wagnerspi@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
I'm having the exactly same issue<br><br><br><div class="gmail_quote">2012/2/15 fieldpeak <span dir="ltr"><<a href="mailto:fieldpeak@gmail.com" target="_blank">fieldpeak@gmail.com</a>></span><br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div><div>
Hi friends,<br><br>i'm using mod_callcenter, when i call a number of Queue, FS failed to find the agent. while i have register a softphone (nubmer 1001) in the system, also i already assing this agent to this queue in "callcenter.conf.xml", i doubt maybe it is wrong format for "<span style="background-color:rgb(255,255,0)">user/1001@localhost</span>" in "callcenter.conf.xml", then i tried<span> <span style="background-color:rgb(255,255,0)">user/1001@default</span>. it still did not help, could anybody help me? thanks a lot!</span><br>
<br><u>log:</u><br><br>2012-02-15 23:47:52.491927 [DEBUG] mod_callcenter.c:1036 Updated Agent admin@localhost set state = Receiving<br>2012-02-15 23:47:52.494305 [DEBUG] switch_ivr_originate.c:1873 Parsing global variables<br>
2012-02-15 23:47:52.494305 [DEBUG] switch_ivr_originate.c:2286 Parsing session specific variables<br>2012-02-15 23:47:52.494305 [DEBUG] switch_event.c:1170 Parsing variable [call_timeout]=[10]<br><span style="background-color:rgb(255,255,0)">2012-02-15 23:47:52.494305 [WARNING] mod_dptools.c:3016 Can't find user [1001@default]</span><br style="background-color:rgb(255,255,0)">
<span style="background-color:rgb(255,255,0)">2012-02-15 23:47:52.494305 [ERR] switch_ivr_originate.c:2447 Cannot create outgoing channel of type [user] cause: [SUBSCRIBER_ABSENT]</span><br style="background-color:rgb(255,255,0)">
<span style="background-color:rgb(255,255,0)">2012-02-15 23:47:52.494305 [DEBUG] switch_ivr_originate.c:3299 Originate Resulted in Error Cause: 20 [SUBSCRIBER_ABSENT]</span><br>2012-02-15 23:47:52.494305 [DEBUG] mod_callcenter.c:1641 Agent admin@localhost Origination Canceled : SUBSCRIBER_ABSENT<br>
<br><u>reg user info:</u><br><br>Call-ID: e8534b480a48a927@SG9tZS1QQy14NjQ.<br>User: <a href="mailto:1001@192.168.200.252" target="_blank">1001@192.168.200.252</a><br>Contact: <span style="background-color:rgb(255,255,0)"> "1001" <sip:1001@x.x.x.x:8420;rinstance=7e0b8cda3d10ac00;fs_nat=yes</span>><br>
Agent: eyeBeam release 3015c stamp 27107<br>Status: Registered(AUTO-NAT)(unknown) EXP(2012-02-15 23:53:10) EXPSECS(87)<br>Host: DEMO<br>IP: y.y.y.y<br>Port: 8420<br>Auth-User: 1001<br>
Auth-Realm: x.x.x.x<br>MWI-Account: <a href="mailto:1001@192.168.200.252" target="_blank">1001@192.168.200.252</a><br><br>callcenter.conf.xml:<br><br><configuration name="callcenter.conf" description="CallCenter"><br>
<settings><br> <!--<param name="odbc-dsn" value="dsn:user:pass"/>--><br> </settings><br><br> <queues><br> <queue name="7_Queue_test@localhost"><br>
<param name="strategy" value="longest-idle-agent"/><br> <param name="moh-sound" value="$${hold_music}"/><br> <param name="time-base-score" value="system"/><br>
<param name="max-wait-time" value="0"/><br> <param name="max-wait-time-with-no-agent" value="0"/><br> <param name="tier-rules-apply" value="false"/><br>
<param name="tier-rule-wait-second" value="300"/><br> <param name="tier-rule-wait-multiply-level" value="true"/><br> <param name="tier-rule-no-agent-no-wait" value="false"/><br>
<param name="discard-abandoned-after" value="60"/><br> <param name="abandoned-resume-allowed" value="false"/><br> </queue><br> </queues><br>
<br><!-- WARNING: Configuration of XML Agents will be updated into the DB upon restart. --><br><!-- WARNING: Configuration of XML Tiers will reset the level and position if those were supplied. --><br><!-- WARNING: Agents and Tiers XML config shouldn't be used in a multi FS shared DB setup (Not currently supported anyway) --><br>
<agents><br> <agent name="admin@localhost" type="callback" contact="[call_timeout=10]<span style="background-color:rgb(255,255,0)">user/1001@localhost</span>" status="Available (On Demand)" max-no-answer="3" wrap-up-time="10" reject-delay-time="10" busy-delay-time="60" /><br>
</agents><br><br><!-- If no level or position is provided, they will default to 1. You should do this to keep db value on restart. --><br> <tiers><br> <tier agent="admin@localhost" queue="7_Queue_test@localhost" level="1" position="1"/><br>
</tiers><br><br></configuration><span><font color="#888888"><br clear="all"><br>-- <br>Regards,<br>Charles<br><br>
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