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<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">Thanks for a reply, Brian.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">That’s what I told them they should be doing but they won’t listen. I cringe when I overhear someone saying “call straight through” (ie, “I’ve pressed xfer twice”)
;)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">Looking at the logs when it happens it would appear that a hangup request came from the phone and not the PBX, does that sound right?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">Maybe this will help from my debugging last week during a transfer: -<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">2012-02-08 14:28:26.614963 [DEBUG] switch_ivr_bridge.c:1613 (FreeTDM/1:1/000) State Change CS_EXECUTE -> CS_HIBERNATE<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">2012-02-08 14:28:26.614963 [DEBUG] switch_core_session.c:1180 Send signal FreeTDM/1:1/000 [BREAK]<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">2012-02-08 14:28:26.614963 [DEBUG] switch_ivr_bridge.c:1615 (sofia/internal/sip:216@X.X.X.104:5060) State Change CS_CONSUME_MEDIA -> CS_HIBERNATE<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">2012-02-08 14:28:26.614963 [DEBUG] switch_core_session.c:1180 Send signal sofia/internal/sip:216@X.X.X.104:5060 [BREAK]<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">2012-02-08 14:28:26.614963 [DEBUG] switch_core_session.c:791 Send signal sofia/internal/sip:216@X.X.X.104:5060 [BREAK]<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">2012-02-08 14:28:26.614963 [DEBUG] switch_core_state_machine.c:362 (sofia/internal/sip:216@X.X.X.104:5060) Running State Change CS_HIBERNATE<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">2012-02-08 14:28:26.614963 [DEBUG] switch_core_session.c:791 Send signal FreeTDM/1:1/000 [BREAK]<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">2012-02-08 14:28:26.614963 [DEBUG] switch_ivr_originate.c:3364 Originate Resulted in Error Cause: 487 [ORIGINATOR_CANCEL]<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">2012-02-08 14:28:26.614963 [DEBUG] switch_core_state_machine.c:432 (sofia/internal/sip:216@X.X.X.104:5060) State HIBERNATE<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">2012-02-08 14:28:26.614963 [NOTICE] switch_ivr_originate.c:2459 Cannot create outgoing channel of type [user] cause: [ATTENDED_TRANSFER]<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">2012-02-08 14:28:26.614963 [DEBUG] mod_sofia.c:222 sofia/internal/sip:216@X.X.X.104:5060 SOFIA HIBERNATE<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">2012-02-08 14:28:26.614963 [DEBUG] switch_ivr_bridge.c:749 (sofia/internal/sip:216@X.X.X.104:5060) State Change CS_HIBERNATE -> CS_RESET<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">2012-02-08 14:28:26.614963 [DEBUG] switch_ivr_originate.c:3364 Originate Resulted in Error Cause: 601 [ATTENDED_TRANSFER]<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">2012-02-08 14:28:26.614963 [DEBUG] switch_core_session.c:1180 Send signal sofia/internal/sip:216@X.X.X.104:5060 [BREAK]<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">2012-02-08 14:28:26.614963 [DEBUG] switch_core_state_machine.c:432 (sofia/internal/sip:216@X.X.X.104:5060) State HIBERNATE going to sleep<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">2012-02-08 14:28:26.614963 [DEBUG] switch_core_state_machine.c:362 (sofia/internal/sip:216@X.X.X.104:5060) Running State Change CS_RESET<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">2012-02-08 14:28:26.614963 [INFO] mod_dptools.c:2900 Originate Failed. Cause: ATTENDED_TRANSFER<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">Here is a different one I’ve seen today: -<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">2012-02-15 13:05:09.651368 [DEBUG] switch_channel.c:2848 (sofia/internal/212@X.X.X.2) Callstate Change EARLY -> HANGUP<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">2012-02-15 13:05:09.651368 [NOTICE] switch_channel.c:3276 Hangup sofia/internal/212@X.X.X.2 [CS_EXECUTE] [INCOMPATIBLE_DESTINATION]<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">2012-02-15 13:05:09.651368 [DEBUG] switch_channel.c:2871 Send signal sofia/internal/212@X.X.X.2 [KILL]<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">2012-02-15 13:05:09.651368 [DEBUG] switch_core_session.c:1180 Send signal sofia/internal/212@X.X.X.2 [BREAK]<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">2012-02-15 13:05:09.651368 [DEBUG] switch_ivr_originate.c:3222 sofia/internal/212@X.X.X.2 Media Establishment Failed.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">2012-02-15 13:05:09.651368 [DEBUG] switch_channel.c:2848 (sofia/internal/sip:211@X.X.X.105:5060) Callstate Change ACTIVE -> HANGUP<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">2012-02-15 13:05:09.651368 [NOTICE] switch_ivr_originate.c:3224 Hangup sofia/internal/sip:211@X.X.X.105:5060 [CS_CONSUME_MEDIA] [INCOMPATIBLE_DESTINATION]<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">Also had one report of it dropping a call after taking a call off-hold but no more.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">Jira? Sorry what is that?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p style="FONT-FAMILY: verdana, sans-serif"><span style="font-size:large; font-weight: bold; ">Daniel Knaggs</span></p>
<p style="FONT-FAMILY: verdana, sans-serif">Software Developer</p>
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Reality Solutions Ltd, 1 Global Business Park, Hamburg Road, Kingston upon Hull, East Yorkshire, HU7 0AE<br>
Tel: 01482 828000 / Fax: 01482 373100<br>
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<a href="http://www.realitysolutions.co.uk/">www.realitysolutions.co.uk</a> </td>
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<td height="35" colspan="3" style="FONT-FAMILY: verdana, sans-serif"><font color="green" size="2">Sage Accredited Business Partner serving businesses in Yorkshire & Lincolnshire
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org]
<b>On Behalf Of </b>Brian West<br>
<b>Sent:</b> 15 February 2012 18:58<br>
<b>To:</b> FreeSWITCH Users Help<br>
<b>Subject:</b> Re: [Freeswitch-users] Dropped calls on transfer<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If your users want to do that they should be doing a blind transfer (Users are hard to train). Collect data, use latest git, open jira.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">/b<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Feb 15, 2012, at 8:37 AM, Daniel Knaggs wrote:<o:p></o:p></p>
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<br>
<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif"">Hello,</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif"">We’ve recently switched from Asterisk to FreeSwitch and experiencing a minor problem.</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif""> </span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif"">Currently we’ve got twenty LinkSys/Cisco phones (12x SPA942, 6x SPA962, and 2x SPA504) and experiencing dropped calls when transferring calls.</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif"">This seems to happen more often when the caller has hit the xfer button for the second time before the callee has even answered the phone. But sometimes drops no more than
one call a day if the caller waits until the callee has answered.</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal" style="text-indent:-18.0pt"><span style="font-size:8.0pt;font-family:Symbol">·</span><span style="font-size:7.0pt"> <span class="apple-converted-space"> </span></span><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif"">All
phones are running the latest firmware (v6) and have been factory reset</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal" style="text-indent:-18.0pt"><span style="font-size:8.0pt;font-family:Symbol">·</span><span style="font-size:7.0pt"> <span class="apple-converted-space"> </span></span><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif"">FreeSwitch
is running on version “1.0.head (git-b9b7266 2012-02-10 12-23-58 -0600)”</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal" style="text-indent:-18.0pt"><span style="font-size:8.0pt;font-family:Symbol">·</span><span style="font-size:7.0pt"> <span class="apple-converted-space"> </span></span><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif"">RTP
packet size has been changed to 0.020 as per wiki for all phones</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif"">Has anyone got any ideas?</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span class="apple-style-span"><span style="font-size:13.5pt;font-family:"Helvetica","sans-serif";color:black">-- </span></span><span style="font-size:13.5pt;font-family:"Helvetica","sans-serif";color:black"><br>
<span class="apple-style-span">Brian West </span><br>
<span class="apple-style-span">FreeSWITCH Solutions, LLC</span><br>
<span class="apple-style-span">Phone: +1 (918) 420-9266 </span><br>
<span class="apple-style-span">Fax: +1 (918) 420-9267</span><br>
<span class="apple-style-span"><a href="mailto:brian@freeswitch.org">brian@freeswitch.org</a></span><br>
<span class="apple-style-span"><a href="http://www.freeswitch.org">http://www.freeswitch.org</a></span></span>
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<p class="MsoNormal"><o:p> </o:p></p>
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