<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:x="urn:schemas-microsoft-com:office:excel" xmlns:p="urn:schemas-microsoft-com:office:powerpoint" xmlns:a="urn:schemas-microsoft-com:office:access" xmlns:dt="uuid:C2F41010-65B3-11d1-A29F-00AA00C14882" xmlns:s="uuid:BDC6E3F0-6DA3-11d1-A2A3-00AA00C14882" xmlns:rs="urn:schemas-microsoft-com:rowset" xmlns:Z="urn:schemas-microsoft-com:" xmlns:b="urn:schemas-microsoft-com:office:publisher" xmlns:ss="urn:schemas-microsoft-com:office:spreadsheet" xmlns:c="urn:schemas-microsoft-com:office:component:spreadsheet" xmlns:odc="urn:schemas-microsoft-com:office:odc" xmlns:oa="urn:schemas-microsoft-com:office:activation" xmlns:html="http://www.w3.org/TR/REC-html40" xmlns:q="http://schemas.xmlsoap.org/soap/envelope/" xmlns:rtc="http://microsoft.com/officenet/conferencing" xmlns:D="DAV:" xmlns:Repl="http://schemas.microsoft.com/repl/" xmlns:mt="http://schemas.microsoft.com/sharepoint/soap/meetings/" xmlns:x2="http://schemas.microsoft.com/office/excel/2003/xml" xmlns:ppda="http://www.passport.com/NameSpace.xsd" xmlns:ois="http://schemas.microsoft.com/sharepoint/soap/ois/" xmlns:dir="http://schemas.microsoft.com/sharepoint/soap/directory/" xmlns:ds="http://www.w3.org/2000/09/xmldsig#" xmlns:dsp="http://schemas.microsoft.com/sharepoint/dsp" xmlns:udc="http://schemas.microsoft.com/data/udc" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:sub="http://schemas.microsoft.com/sharepoint/soap/2002/1/alerts/" xmlns:ec="http://www.w3.org/2001/04/xmlenc#" xmlns:sp="http://schemas.microsoft.com/sharepoint/" xmlns:sps="http://schemas.microsoft.com/sharepoint/soap/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:udcs="http://schemas.microsoft.com/data/udc/soap" xmlns:udcxf="http://schemas.microsoft.com/data/udc/xmlfile" xmlns:udcp2p="http://schemas.microsoft.com/data/udc/parttopart" xmlns:wf="http://schemas.microsoft.com/sharepoint/soap/workflow/" xmlns:dsss="http://schemas.microsoft.com/office/2006/digsig-setup" xmlns:dssi="http://schemas.microsoft.com/office/2006/digsig" xmlns:mdssi="http://schemas.openxmlformats.org/package/2006/digital-signature" xmlns:mver="http://schemas.openxmlformats.org/markup-compatibility/2006" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns:mrels="http://schemas.openxmlformats.org/package/2006/relationships" xmlns:spwp="http://microsoft.com/sharepoint/webpartpages" xmlns:ex12t="http://schemas.microsoft.com/exchange/services/2006/types" xmlns:ex12m="http://schemas.microsoft.com/exchange/services/2006/messages" xmlns:pptsl="http://schemas.microsoft.com/sharepoint/soap/SlideLibrary/" xmlns:spsl="http://microsoft.com/webservices/SharePointPortalServer/PublishedLinksService" xmlns:st="&#1;" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="Generator" content="Microsoft Word 14 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
        {font-family:Wingdings;
        panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
        {font-family:Wingdings;
        panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
        {font-family:Calibri;
        panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
        {font-family:Tahoma;
        panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
        {margin:0cm;
        margin-bottom:.0001pt;
        font-size:11.0pt;
        font-family:"Calibri","sans-serif";
        mso-fareast-language:EN-US;}
a:link, span.MsoHyperlink
        {mso-style-priority:99;
        color:blue;
        text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
        {mso-style-priority:99;
        color:purple;
        text-decoration:underline;}
p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph
        {mso-style-priority:34;
        margin-top:0cm;
        margin-right:0cm;
        margin-bottom:0cm;
        margin-left:36.0pt;
        margin-bottom:.0001pt;
        font-size:11.0pt;
        font-family:"Calibri","sans-serif";
        mso-fareast-language:EN-US;}
span.EmailStyle18
        {mso-style-type:personal;
        font-family:"Tahoma","sans-serif";
        color:windowtext;}
span.EmailStyle19
        {mso-style-type:personal-reply;
        font-family:"Tahoma","sans-serif";
        color:#1F497D;}
.MsoChpDefault
        {mso-style-type:export-only;
        font-size:10.0pt;}
@page WordSection1
        {size:612.0pt 792.0pt;
        margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
        {page:WordSection1;}
/* List Definitions */
@list l0
        {mso-list-id:593979835;
        mso-list-type:hybrid;
        mso-list-template-ids:380528298 134807553 134807555 134807557 134807553 134807555 134807557 134807553 134807555 134807557;}
@list l0:level1
        {mso-level-number-format:bullet;
        mso-level-text:\F0B7;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-18.0pt;
        font-family:Symbol;}
@list l0:level2
        {mso-level-number-format:bullet;
        mso-level-text:o;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-18.0pt;
        font-family:"Courier New";}
@list l0:level3
        {mso-level-number-format:bullet;
        mso-level-text:\F0A7;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-18.0pt;
        font-family:Wingdings;}
@list l0:level4
        {mso-level-number-format:bullet;
        mso-level-text:\F0B7;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-18.0pt;
        font-family:Symbol;}
@list l0:level5
        {mso-level-number-format:bullet;
        mso-level-text:o;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-18.0pt;
        font-family:"Courier New";}
@list l0:level6
        {mso-level-number-format:bullet;
        mso-level-text:\F0A7;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-18.0pt;
        font-family:Wingdings;}
@list l0:level7
        {mso-level-number-format:bullet;
        mso-level-text:\F0B7;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-18.0pt;
        font-family:Symbol;}
@list l0:level8
        {mso-level-number-format:bullet;
        mso-level-text:o;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-18.0pt;
        font-family:"Courier New";}
@list l0:level9
        {mso-level-number-format:bullet;
        mso-level-text:\F0A7;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-18.0pt;
        font-family:Wingdings;}
ol
        {margin-bottom:0cm;}
ul
        {margin-bottom:0cm;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-GB" link="blue" vlink="purple">
<p></p>
<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;">Hello,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;">We’ve recently switched from Asterisk to FreeSwitch and experiencing a minor problem.<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;"><o:p>&nbsp;</o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;">Currently we’ve got twenty LinkSys/Cisco phones (12x SPA942, 6x SPA962, and 2x SPA504) and experiencing dropped calls when transferring calls.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;">This seems to happen more often when the caller has hit the xfer button for the second time before the callee has even answered the phone.&nbsp; But sometimes drops no more than
 one call a day if the caller waits until the callee has answered.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;"><o:p>&nbsp;</o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="font-size:8.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt &quot;Times New Roman&quot;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></span></span><![endif]><span style="font-size:8.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;">All phones are running the latest firmware (v6) and have been factory reset<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="font-size:8.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt &quot;Times New Roman&quot;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></span></span><![endif]><span style="font-size:8.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;">FreeSwitch is running on version “1.0.head (git-b9b7266 2012-02-10 12-23-58 -0600)”<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="font-size:8.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt &quot;Times New Roman&quot;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></span></span><![endif]><span style="font-size:8.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;">RTP packet size has been changed to 0.020 as per wiki for all phones<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;">Has anyone got any ideas?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;">Thanks in advance.<o:p></o:p></span></p>
</div>
<p></p>
<table style="WIDTH: 660px" id="business_card" cellspacing="0">
<tbody>
<tr>
<td style="FONT-FAMILY: verdana, sans-serif; COLOR: #165439; FONT-SIZE: 10pt">
<table style="WIDTH: 660px" id="business_card2" cellspacing="0">
<tbody>
<tr>
<td width="252"><span style="FONT-FAMILY: verdana, sans-serif"><img id="IMG1" border="0" src="cid:image0fa035.PNG@f9253b63.4a9a4d62" width="235" height="76"></span></td>
<td width="402">
<p style="FONT-FAMILY: verdana, sans-serif"><span style="font-size:large; font-weight: bold; ">Daniel Knaggs</span></p>
<p style="FONT-FAMILY: verdana, sans-serif">Software Developer</p>
</td>
</tr>
<tr>
<td>&nbsp;</td>
<td style="TEXT-ALIGN: left; WIDTH: 166px; FONT-FAMILY: verdana, sans-serif; FONT-SIZE: 7pt" colspan="2">
Reality Solutions Ltd, 1 Global Business Park, Hamburg Road, Kingston upon Hull, East Yorkshire, HU7 0AE<br>
Tel:&nbsp;01482 828000&nbsp;/&nbsp;Fax:&nbsp;01482 373100<br>
<a href="mailto:Daniel.Knaggs@realitysolutions.co.uk" title="Click to send email to Daniel Knaggs" target="">Daniel.Knaggs@realitysolutions.co.uk</a><br>
<a href="http://www.realitysolutions.co.uk/">www.realitysolutions.co.uk</a> </td>
</tr>
<tr>
<td height="22" colspan="3">
<hr style="HEIGHT: 4px" id="HR2" color="#97bd31" size="4">
</td>
</tr>
<tr>
<td height="35" colspan="3" style="FONT-FAMILY: verdana, sans-serif"><font color="green" size="2">Sage Accredited Business Partner serving businesses in Yorkshire &amp; Lincolnshire
</font></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<p><img border="0" width="660" height="199" src="cid:image18c143.PNG@f04e1065.4da834c5"></p>
<p>&nbsp;</p>
<p></p>
</body>
</html>