<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:12pt"><div>&nbsp;In the public dial plan……<br>============================== <br><br>&nbsp;&lt;extension name="mytest"&gt;<br>&nbsp; &lt;condition field="destination_number" expression="^(4412345678)$"&gt;<br>&nbsp; &lt;action application="set" data="domain_name=$${domain}"/&gt;<br>&nbsp;&nbsp; &lt;action application="transfer" data="1000 XML default"/&gt;<br>&nbsp; &lt;/condition&gt;<br>&nbsp; &lt;/extension&gt;<br><br>"1000" being a user under directory/default/<br>===========================================<br>&lt;include&gt;<br>&nbsp; &lt;user id="1000"&gt;<br>&nbsp;&nbsp;&nbsp; &lt;params&gt;<br>&nbsp;&nbsp;&nbsp; &nbsp;&lt;param name="a1-hash" value="ffffffffffffffffffff"/&gt; <br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;param name="vm-disk-quota" value="1500"/&gt;<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;param name="vm-a1-hash"
 value="ffffffffffffffffffff"/&gt;<br>&nbsp;&nbsp;&nbsp; &lt;/params&gt;<br>&nbsp;&nbsp;&nbsp; &lt;variables&gt;<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;variable name="toll_allow" value="uk_nopremium,int_standard,int_usaexpremium"/&gt;<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;variable name="accountcode" value="1000"/&gt;<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;variable name="user_context" value="default"/&gt;<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;variable name="effective_caller_id_name" value="Some User"/&gt;<br>&nbsp;&nbsp;&nbsp; &lt;variable name="effective_caller_id_number" value="00000000"/&gt; --&gt;<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;variable name="outbound_caller_id_name" value="$${outbound_caller_name}"/&gt;<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;variable name="outbound_caller_id_number" value="$${outbound_caller_id}"/&gt;<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;variable name="callgroup" value="mycallgroup"/&gt;<br>&nbsp;&nbsp;&nbsp;
 &lt;/variables&gt;<br>&nbsp; &lt;/user&gt;<br>&lt;/include&gt;</div><div><br></div><div><br></div><div><br></div><div><br></div><div>&gt;You're getting it because it can't find the USER to call.  How are you calling the users on this interface in your dialplan?</div></div></body></html>