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Hi,<br>
<br>
I have the same request regarding the ringtones. With mod_callcenter it's not possible to play ringing tones when acd tries to ring an agent. Am I wrong?<br>
<br>
Stefan<br>
<br>
<br>
<div id="htc_header" style="">----- Reply message -----<br>
Von: "Michael Collins" <msc@freeswitch.org><br>
An: "FreeSWITCH Users Help" <freeswitch-users@lists.freeswitch.org><br>
Betreff: [Freeswitch-users] Questions regarding mod_fifo and mod_callcenter<br>
Datum: Fr., Feb. 3, 2012 17:17<br>
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<div class="gmail_quote">On Fri, Feb 3, 2012 at 7:52 AM, <span dir="ltr"><<a href="mailto:georg@riseup.net">georg@riseup.net</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
> I would like to implement a quite simple queue, but I don't know if<br>
> mod_fifo is able to handle this. Would be great if someone could clarify<br>
> this:<br>
><br>
> - One phone number, two phones<br>
> - If both or one is idle, call should be routed directly to the phone(s),<br>
> no moh should be played (just ringtones)<br>
> - if both in use, call should be routed into a queue, caller should hear<br>
> moh<br>
> - if after this a phone gets idle, call should be routed to the phone, moh<br>
> should stopped and ringtones be played to the caller<br>
> - if a call comes from the queue, and both phones are idle, both phones<br>
> should ring at the same time (I tried this with mod_fifo, is this<br>
> possible?)<br>
<br>
Isn't this possible?<br>
</blockquote>
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I'm pretty sure that this is how mod_callcenter works - like a traditional ACD. In mod_fifo it generally doesn't play ringing tones to the caller while it's looking for an agent. If anyone knows how to have mod_fifo mimic ACD by letting the caller hear ringback
while dialing the agent's phone please let me know and I will add it to the wiki.<br>
<br>
-MC <br>
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