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Hi all,<br>
<br>
About a strategy to release and support.<br>
<br>
I work for a integrator. We have in our portafolio two big brand:
Alcatel and Genesys. They give new minor releases and hotfixes
almost every week in their products. Mayor releases are available in
one year, sometimes more. <br>
<br>
About minor releases and hot-fixes, it depend on our local scenario.
Not all our customer has issues than involves/require apply
hot-fixes each week. We use this approach:<br>
1. If there is an issue, we look in there are an aplicable hotfix.
If not, we try to find a workaround or get a estimated date for a
hotfix.<br>
2. Each year we offer to our customer access to last binaries to
upgrade their platform to the latest release<br>
<br>
Also, you have to "design" an integral political procedure for
upgrades, hot-fixes and roll-back. Because, FS depend on OS, and
other components like mediagateway, routers, etc. I have seen in our
customer, when they apply a patch in the OS or their pbx, could
affect other systems.<br>
<br>
On 1/10/2012 11:46 PM, Michael Collins wrote:
<blockquote
cite="mid:CAKzWOxWEzZJLxep+d-hxLWjB5_BvnLj7NNrX_ttACD7=RR+ang@mail.gmail.com"
type="cite"><br>
<div class="gmail_quote">
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">
<p>Enterprise can't afford patch& upgrade daily. You guys
need to take a strategy to release and support. For
instance, two release: stable release will has a life span 3
years and be supported. Test release with latest features. </p>
</blockquote>
We've got some things in the works. Stay tuned!<br>
-MC<br>
</div>
<br>
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</pre>
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<p class="" avgcert""="" color="#000000" align="left">No virus
found in this message.<br>
Checked by AVG - <a moz-do-not-send="true"
href="http://www.avg.com">www.avg.com</a><br>
Version: 2012.0.1901 / Virus Database: 2109/4734 - Release Date:
01/10/12</p>
</blockquote>
<br>
<br>
<div class="moz-signature">-- <br>
Atentamente,
<br>
<b>Dario García</b>
<br>
Consultor.
<br>
<br>
CCCT, Nivel C2, Sector Yarey, Mz, <br>
Ofc. MZ03a. <br>
Caracas-Venezuela.
<br>
Teléfono: +58 212 9081842
<br>
Cel: +58 412 2221515
<br>
<a class="moz-txt-link-abbreviated" href="mailto:dgarcia@anew.com.ve">dgarcia@anew.com.ve</a>
<br>
<a class="moz-txt-link-freetext" href="http://www.anew.com.ve">http://www.anew.com.ve</a></div>
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