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</o:shapelayout></xml><![endif]--></head><body lang=EN-CA link=blue vlink=purple><div class=WordSection1><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>Hello,<o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'><o:p> </o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>I am rather new to Freeswitch, but have successfully installed and ran the 32-bit windows version.<o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>I have now upgraded to the windows 64-bit, on a larger server (pretty clean re-install).<o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'><o:p> </o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>I can make and receive calls (through multiple gateways).<o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>However, my issue is that the call is never actually answered (but Freeswitch says it is).<o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>Although, I believe I may actually have two different issues.<o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'> <o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>5555551212</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'> = Freeswitch line/extension<o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>15554445555</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'> = Remote line<o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'> <o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>Calls are being made between a cellular phone and a softphone (connected to Freeswitch)<o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'> <o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'> <o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'><span style='mso-list:Ignore'>1)<span style='font:7.0pt "Times New Roman"'> </span></span></span></b><![endif]><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>If placing a call, the remote side answers (and Freeswitch also reports this), but the calling side just keeps ringing.<o:p></o:p></span></b></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'> <o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>2011-10-16 10:41:44.146140 [NOTICE] switch_channel.c:911 New Channel <a href="mailto:sofia/internal/5555551212@sip.XXXXX.com:5060">sofia/internal/5555551212@sip.XXXXX.com:5060</a> [4f422e4e-2513-46a2-8416-cd1a771a231a]<o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>2011-10-16 10:41:44.193015 [INFO] mod_dialplan_xml.c:336 Processing Don Hunter <5555551212>->15554445555 in context default<o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>2011-10-16 10:41:44.193015 [NOTICE] switch_channel.c:911 New Channel sofia/external/15554445555 [54540bc5-e9aa-4485-ac6a-88ea43552dde]<o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>2011-10-16 10:41:49.166648 [NOTICE] sofia_glue.c:3868 Pre-Answer sofia/external/15554445555!<o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>2011-10-16 10:41:49.166648 [INFO] switch_ivr_originate.c:3198 Sending early media<o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>2011-10-16 10:41:49.166648 [NOTICE] mod_sofia.c:2464 Pre-Answer <a href="mailto:sofia/internal/5555551212@sip.XXXXX.com:5060">sofia/internal/5555551212@sip.XXXXX.com:5060</a>!<o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";color:red;mso-fareast-language:EN-CA'>2011-10-16 10:41:51.018210 [NOTICE] sofia.c:5780 Channel [sofia/external/15554445555] has been answered<o:p></o:p></span></b></p><p class=MsoNormal style='margin-left:18.0pt'><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";color:red;mso-fareast-language:EN-CA'>2011-10-16 10:41:51.018210 [NOTICE] switch_ivr_bridge.c:417 Channel [sofia/internal/5555551212@sip.XXXXX.com:5060] has been answered<o:p></o:p></span></b></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>2011-10-16 10:41:59.188132 [NOTICE] sofia.c:560 Hangup sofia/external/15554445555 [CS_EXCHANGE_MEDIA] [NORMAL_CLEARING]<o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>2011-10-16 10:41:59.209617 [NOTICE] switch_ivr_bridge.c:1355 Hangup <a href="mailto:sofia/internal/5555551212@sip.XXXXX.com:5060">sofia/internal/5555551212@sip.XXXXX.com:5060</a> [CS_EXECUTE] [NORMAL_CLEARING]<o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>2011-10-16 10:41:59.209617 [NOTICE] switch_core_session.c:1367 Session 6 (sofia/external/15554445555) Ended<o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>2011-10-16 10:41:59.209617 [NOTICE] switch_core_session.c:1369 Close Channel sofia/external/15554445555 [CS_DESTROY]<o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>2011-10-16 10:41:59.495750 [NOTICE] switch_core_session.c:1367 Session 5 (<a href="mailto:sofia/internal/5555551212@sip.XXXXX.com:5060">sofia/internal/5555551212@sip.XXXXX.com:5060</a>) Ended<o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>2011-10-16 10:41:59.495750 [NOTICE] switch_core_session.c:1369 Close Channel <a href="mailto:sofia/internal/5555551212@sip.XXXXX.com:5060">sofia/internal/5555551212@sip.XXXXX.com:5060</a> [CS_DESTROY]<o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'> <o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>As you can see by the [2011-10-16 10:41:51.018210] lines, the call is reporting as being answered, but is not actually picked up.<o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'> <o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'> <o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'><span style='mso-list:Ignore'>2)<span style='font:7.0pt "Times New Roman"'> </span></span></span></b><![endif]><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>When receiving a call, the calling side rings and eventually goes to voicemail. But the called side also rings, but even when answered (phone set shows answered) both sides continue to ring.<o:p></o:p></span></b></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'> <o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>2011-10-16 10:58:52.552476 [NOTICE] switch_channel.c:911 New Channel <a href="mailto:sofia/internal/15554445555@46.19.209.14">sofia/internal/15554445555@46.19.209.14</a> [ff76c548-816f-4313-8b15-dbca896e1264]<o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>2011-10-16 10:58:52.589585 [INFO] mod_dialplan_xml.c:336 Processing 4167869038 <15554445555>->5555551212 in context public<o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>2011-10-16 10:58:52.589585 [NOTICE] switch_ivr.c:1699 Transfer <a href="mailto:sofia/internal/15554445555@46.19.209.14">sofia/internal/15554445555@46.19.209.14</a> to XML[5555551212@default]<o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>2011-10-16 10:58:52.589585 [INFO] mod_dialplan_xml.c:336 Processing 4167869038 <15554445555>->5555551212 in context default<o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>2011-10-16 10:58:52.589585 [INFO] switch_ivr_async.c:3107 Bound B-Leg: *1 execute_extension::dx XMLfeatures<o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>2011-10-16 10:58:52.589585 [INFO] switch_ivr_async.c:3107 Bound B-Leg: *2 record_session::C:\Programecordings/archive/2011/Oct/16/ff76c548-816f-4313-8b15-dbca896e1264.wav<o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>2011-10-16 10:58:52.589585 [INFO] switch_ivr_async.c:3107 Bound B-Leg: *3 execute_extension::cf XMLfeatures<o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>2011-10-16 10:58:52.589585 [NOTICE] switch_channel.c:911 New Channel sofia/internal/sip:5555551212@69.196.144.178:33677 [36da2d38-0b99-47ae-9f1b-5fa7785159ee]<o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>2011-10-16 10:58:52.741929 [NOTICE] sofia.c:5235 Ring-Ready sofia/internal/sip:5555551212@69.196.144.178:33677!<o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>2011-10-16 10:58:52.741929 [INFO] switch_ivr_originate.c:1113 Sending early media<o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>2011-10-16 10:58:52.741929 [NOTICE] mod_sofia.c:2464 Pre-Answer <a href="mailto:sofia/internal/15554445555@46.19.209.14">sofia/internal/15554445555@46.19.209.14</a>!<o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";color:red;mso-fareast-language:EN-CA'>2011-10-16 10:59:22.008531 [NOTICE] switch_ivr_originate.c:3165 Hangup sofia/internal/sip:5555551212@69.196.144.178:33677 [CS_CONSUME_MEDIA] [NO_ANSWER]<o:p></o:p></span></b></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>2011-10-16 10:59:22.008531 [NOTICE] switch_ivr_originate.c:2457 Cannot create outgoing channel of type [user] cause: [NO_ANSWER]<o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>2011-10-16 10:59:22.008531 [INFO] mod_dptools.c:2810 Originate Failed. Cause: NO_ANSWER<o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>2011-10-16 10:59:22.008531 [NOTICE] mod_dptools.c:1043 Channel [sofia/internal/15554445555@46.19.209.14] has been answered<o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>2011-10-16 10:59:22.008531 [NOTICE] switch_core_session.c:1367 Session 10 (sofia/internal/sip:5555551212@69.196.144.178:33677) Ended<o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>2011-10-16 10:59:22.008531 [NOTICE] switch_core_session.c:1369 Close Channel sofia/internal/sip:5555551212@69.196.144.178:33677 [CS_DESTROY]<o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>2011-10-16 10:59:32.526109 [NOTICE] sofia.c:560 Hangup <a href="mailto:sofia/internal/15554445555@46.19.209.14">sofia/internal/15554445555@46.19.209.14</a> [CS_EXECUTE] [NORMAL_CLEARING]<o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>2011-10-16 10:59:32.867906 [NOTICE] switch_core_session.c:1367 Session 9 (<a href="mailto:sofia/internal/15554445555@46.19.209.14">sofia/internal/15554445555@46.19.209.14</a>) Ended<o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>2011-10-16 10:59:32.867906 [NOTICE] switch_core_session.c:1369 Close Channel <a href="mailto:sofia/internal/15554445555@46.19.209.14">sofia/internal/15554445555@46.19.209.14</a> [CS_DESTROY]<o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'> <o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'> <o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>I have compared my configs against the version that works, but cannot see any differences. I know I am missing something small and stupid. <o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'> <o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'>Any assistance would be appreciated (even a pointer as to where to look)... as I am not sure where this is actually handled and in which XML(s).<o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'> <o:p></o:p></span></p><p class=MsoNormal style='margin-left:18.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA'><o:p> </o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='mso-fareast-language:EN-CA'><o:p> </o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-CA'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-CA'><o:p> </o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-CA'>Don Hunter<o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-CA'>e-City Solutions Inc.<o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-CA'><o:p> </o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-CA'>email: <a href="mailto:don.hunter@44ecity.com">don.hunter@44ecity.com</a><o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-CA'>CA/US Toll-Free: +1-855-IT-ECITY, ext 200<o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-CA'>UK National: +44 870-820-0286<o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-CA'>iNum (inum.net): +883 5100-0827-0154<o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-CA'><o:p> </o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-CA'>ITeCity.com | FoundU.com | StoreLocatorService.com | go-Postal.ca | getZiped.com | FraudCloud.com<o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-CA'>WebPageAlerts.com | TurboBrochures.com | DomainStruck.com | EZ-Verify.com | VOIPMuch.com<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-left:18.0pt'><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>