<div dir="ltr">So some sort of bind_digit_action to collect and use that to set a hangup hook. I then execute_extension from the action will be the easiest way to do it, because you have several actions to accomplish.<div>
However, doing this while the other person is on the hook.. sounds like a bad idea.<br clear="all"><div dir="ltr"><span style="font-family:Verdana, Arial, Helvetica, sans-serif"><span style="font-size:small">-Avi</span></span></div>
<br><br><div class="gmail_quote">On Thu, Aug 11, 2011 at 9:13 PM, vip killa <span dir="ltr"><<a href="mailto:vipkilla@gmail.com">vipkilla@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
thanks but i'm not interested in paying someone to do this. but yes i simply want to collect the digits during the call from the B leg then store them in a variable which will rename the file accordingly from the hangup hook<div>
<div></div><div class="h5"><br>
<br><div class="gmail_quote">On Thu, Aug 11, 2011 at 2:07 PM, Avi Marcus <span dir="ltr"><<a href="mailto:avi@avimarcus.net" target="_blank">avi@avimarcus.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="ltr"><div>Oh, you don't want the info in the CDR, you want the info in the recording. Does it have to be in the name, or is an audio tag enough? I'm not sure if tags can work once the recording started...</div>
<div>OK, so you can set a hangup hook to rename the file and add the variable with the account code to the end.</div><div><br></div>Whatever you use to capture the DTMF - bind_digit_action or playandgetdigits or anything can set a variable.<br clear="all">
<div dir="ltr"><span style="font-family:Verdana, Arial, Helvetica, sans-serif"><font color="#888888"><span style="font-size:small">-Avi Marcus</span><br></font><br></span></div><div dir="ltr"><span style="font-family:Verdana, Arial, Helvetica, sans-serif">p.s. If you want me to... actually do it for you, I'm available for consulting.. email me offlist.</span></div>
<div><div></div><div>
<br><br><div class="gmail_quote">On Thu, Aug 11, 2011 at 8:52 PM, vip killa <span dir="ltr"><<a href="mailto:vipkilla@gmail.com" target="_blank">vipkilla@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
I apologize but the caller would not know the account number, it would be for internal use only. how could xml_cdrs and mod_cdr_csv be used to stamp a recording? how do you store the DTMF in a channel variable?<div><div>
</div>
<div><br><br><div class="gmail_quote">
On Thu, Aug 11, 2011 at 12:41 PM, Avi Marcus <span dir="ltr"><<a href="mailto:avi@avimarcus.net" target="_blank">avi@avimarcus.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="ltr">You can set any channel variable from the dialplan or from a lua script.<div>I'd reccommend a standalone lua script before the agent gets on the phone, which can verify their account number and then present it to the agent even. But yes, you can do anything with the dtmf including setting a variable which can be saved from the xml_cdrs or mod_cdr_csv or whatever other cdr system you use.</div>
<div><br clear="all"><font color="#888888"><div dir="ltr"><span style="font-family:Verdana, Arial, Helvetica, sans-serif"><span style="font-size:small">-Avi</span></span></div></font><div><div></div><div>
<br><br><div class="gmail_quote">On Thu, Aug 11, 2011 at 7:30 PM, vip killa <span dir="ltr"><<a href="mailto:vipkilla@gmail.com" target="_blank">vipkilla@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
indeed it may be easier but this is what the client is asking for.... i know it has to be possible... i just need some direction.<div><div></div><div><br><br><div class="gmail_quote">On Thu, Aug 11, 2011 at 12:22 PM, <span dir="ltr"><<a href="mailto:covici@ccs.covici.com" target="_blank">covici@ccs.covici.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Could not the agent just type it on a screen -- it would seem to be much<br>
easier.<br>
<div><div></div><div><br>
vip killa <<a href="mailto:vipkilla@gmail.com" target="_blank">vipkilla@gmail.com</a>> wrote:<br>
<br>
> Hi everyone,<br>
> I'm trying to collect DTMF digits and store them in a channel variable so<br>
> when the channel hangs up it uses those digits to "mark" (or rename) the<br>
> recording of the call. The DTMF will be entered by the called party (i think<br>
> that would be the B-leg?). I've been experimenting with "bind_meta_app" and<br>
> "bind_digit_action", it seems like "bind_digit_action" may be the one i need<br>
> to use but im not sure. I'll explain the scenario to make things more<br>
> clear...we are trying to install this in a call center type environment<br>
> where all calls are being recorded. A caller gets an agent, the caller gives<br>
> the agent the account number of their case, the agent uses DTMF to mark the<br>
> recording of the call with the account number of the caller's case. Does<br>
> that make sense? Please let me know if this is possible, thanks.<br>
><br>
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