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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>I am setting up a queue and I have ring all set with everything else sent to default pretty much. What I am trying to accomplish is that agents have phone that show 4 lines for their extension. If they are on the phone with an outbound call I want to skip trying to send them a call. How is this accomplished where the callcenter mod knows to not send a call to them. All agents are static assigned in the callcenter config file.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Copy of config file below.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><configuration name="callcenter.conf" description="CallCenter"><o:p></o:p></p><p class=MsoNormal> <settings><o:p></o:p></p><p class=MsoNormal> </settings><o:p></o:p></p><p class=MsoNormal><queues><o:p></o:p></p><p class=MsoNormal> <queue name="sales@default"><o:p></o:p></p><p class=MsoNormal> <param name="strategy" value="ring-all"/><o:p></o:p></p><p class=MsoNormal> <param name="moh-sound" value="$${hold_music}"/><o:p></o:p></p><p class=MsoNormal> <param name="time-base-score" value="queue"/><o:p></o:p></p><p class=MsoNormal> <param name="tier-rules-apply" value="false"/><o:p></o:p></p><p class=MsoNormal> <param name="tier-rule-wait-second" value="300"/><o:p></o:p></p><p class=MsoNormal> <param name="tier-rule-wait-multiply-level" value="true"/><o:p></o:p></p><p class=MsoNormal> <param name="tier-rule-no-agent-no-wait" value="false"/><o:p></o:p></p><p class=MsoNormal> <param name="discard-abandoned-after" value="14400"/><o:p></o:p></p><p class=MsoNormal> <param name="max-wait-time" value="0"/><o:p></o:p></p><p class=MsoNormal> <param name="max-wait-time-with-no-agent" value="120"/><o:p></o:p></p><p class=MsoNormal> </queue><o:p></o:p></p><p class=MsoNormal> <queue name="collection@default"><o:p></o:p></p><p class=MsoNormal> <param name="strategy" value="ring-all"/><o:p></o:p></p><p class=MsoNormal> <param name="moh-sound" value="$${hold_music}"/><o:p></o:p></p><p class=MsoNormal> <param name="time-base-score" value="system"/><o:p></o:p></p><p class=MsoNormal> <param name="tier-rules-apply" value="false"/><o:p></o:p></p><p class=MsoNormal> <param name="tier-rule-wait-second" value="300"/><o:p></o:p></p><p class=MsoNormal> <param name="tier-rule-wait-multiply-level" value="true"/><o:p></o:p></p><p class=MsoNormal> <param name="tier-rule-no-agent-no-wait" value="false"/><o:p></o:p></p><p class=MsoNormal> <param name="discard-abandoned-after" value="60"/><o:p></o:p></p><p class=MsoNormal> <param name="abandoned-resume-allowed" value="false"/><o:p></o:p></p><p class=MsoNormal> <param name="max-wait-time" value="0"/><o:p></o:p></p><p class=MsoNormal> <param name="max-wait-time-with-no-agent" value="120"/><o:p></o:p></p><p class=MsoNormal> </queue><o:p></o:p></p><p class=MsoNormal> </queues><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> <agents><o:p></o:p></p><p class=MsoNormal> <agent name="513@default" type="callback" contact="[call_timeout=10]user/513@192.168.1.3" status="Available" max-no-answer="3" wrap-up time="10" reject-delay-time="10" busy-delay-time="60" /><o:p></o:p></p><p class=MsoNormal> </agents><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><tiers><o:p></o:p></p><p class=MsoNormal> <tier agent="513@default" queue="sales@default" level="1" position="1"/><o:p></o:p></p><p class=MsoNormal> <tier agent="513@default" queue="collection@default" level="1" position="1"/><o:p></o:p></p><p class=MsoNormal></tiers><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal></configuration><o:p></o:p></p></div></body></html>