Hi Gurus,<br><br>Could anyone advise how to realize have FS to play a voice prompt e.g. &#39;the extension you dialed is busy now, please dial the other exsention&#39; to replacing busy tone when the called extension is in a call...<br>
<br>the details is below,<br><br>When calling to FS, the FS will play IVR &quot;welcome to call us, please input the extension number, for operator please press 0&quot;,<br>then the caller input the extension number, in case the extension is in a call, the caller will hear busy tone...<br>
it needs the system play &quot;the extension you dailed is busy, please dial the other extension&quot;, currently my dial plan as following, could anyone advise how to change based on below dial plan or any other new dail plan can realize it...<br>
<br>Thanks a lot!<br><br>    &lt;extension name=&quot;Local_Extension&quot;&gt;<br>      &lt;condition field=&quot;destination_number&quot; expression=&quot;^(1\d{3})$&quot;&gt;<br>    &lt;action application=&quot;set&quot; data=&quot;dialed_extension=$1&quot;/&gt;<br>
    &lt;action application=&quot;export&quot; data=&quot;dialed_extension=$1&quot;/&gt;<br>    &lt;action application=&quot;set&quot; data=&quot;ringback=${us-ring}&quot;/&gt;<br>    &lt;action application=&quot;set&quot; data=&quot;transfer_ringback=$${hold_music}&quot;/&gt;<br>
    &lt;action application=&quot;set&quot; data=&quot;call_timeout=30&quot;/&gt;<br>    &lt;action application=&quot;set&quot; data=&quot;hangup_after_bridge=true&quot;/&gt;<br>    <br>    &lt;!-- to enable voice mail, set continue_on_fail=true below --&gt;<br>
    &lt;action application=&quot;set&quot; data=&quot;continue_on_fail=false&quot;/&gt;<br>    &lt;action application=&quot;hash&quot; data=&quot;insert/${domain_name}-last_dial_ext/${dialed_extension}/${uuid}&quot;/&gt;<br>
    &lt;action application=&quot;hash&quot; data=&quot;insert/${domain_name}-last_dial_ext/global/${uuid}&quot;/&gt;<br>    &lt;action application=&quot;bridge&quot; data=&quot;sofia/internal/${dialed_extension}%${domain_name}&quot;/&gt;<br>
    &lt;action application=&quot;answer&quot;/&gt;<br>    <br>    &lt;action application=&quot;sleep&quot; data=&quot;1000&quot;/&gt;<br>    &lt;action application=&quot;bridge&quot; data=&quot;loopback/app=voicemail:default ${domain_name} ${dialed_extension}&quot;/&gt;<br>
      &lt;/condition&gt;<br>    &lt;/extension&gt;<br>    <br>    <br>    &lt;extension name=&quot;IVR&quot; &gt;<br>       &lt;condition field=&quot;destination_number&quot; expression=&quot;^888$&quot;&gt;<br>           &lt;action application=&quot;answer&quot;/&gt;<br>
           &lt;action application=&quot;sleep&quot; data=&quot;2000&quot;/&gt;<br>           &lt;action application=&quot;ivr&quot; data=&quot;IVR&quot;/&gt;<br>       &lt;/condition&gt;<br>    &lt;/extension&gt;<br>    <br>
        &lt;!--  --&gt;<br>    &lt;menu name=&quot;IVR&quot;<br>        greet-long=&quot;C:/VSWITCH/recordings/greeting_tts.wav&quot;<br>        greet-short=&quot;C:/VSWITCH/recordings/greeting_tts.wav&quot;<br>        invalid-sound=&quot;ivr/ivr-that_was_an_invalid_entry.wav&quot;<br>
        exit-sound=&quot;voicemail/vm-goodbye.wav&quot;<br>        confirm-macro=&quot;&quot;<br>        confirm-key=&quot;&quot;<br>        tts-engine=&quot;flite&quot;<br>        tts-voice=&quot;rms&quot;<br>        confirm-attempts=&quot;3&quot;<br>
        timeout=&quot;10000&quot;<br>        inter-digit-timeout=&quot;2000&quot;<br>        max-failures=&quot;3&quot;<br>        max-timeouts=&quot;3&quot;<br>        digit-len=&quot;5&quot;&gt;<br>        &lt;entry action=&quot;menu-exec-app&quot; digits=&quot;/(^\*\d{3,5}$|^\d{3,5}$)/&quot; param=&quot;transfer $1 XML default&quot;/&gt;<br>
    &lt;/menu&gt;<br>    <br>Regards,<br>Charles<br>