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I am working in mod_callcenter <br>
<br>
Before my call center configuration is like this<br>
<i>referene : callcenter.conf.xml</i><br>
<br>
<i><small><agents><br>
<agent name="1000@default" type="callback"
contact="[call_timeout=10]user/1000" status="Available"
max-no-answer="0" wrap-up-time="0" reject-delay-time="1"
busy-delay-time="1" /><br>
<agent name="1001@default" type="callback"
contact="[call_timeout=10]user/1001" status="Available"
max-no-answer="0" wrap-up-time="0" reject-delay-time="1"
busy-delay-time="1" /><br>
<agent name="1003@default" type="callback"
contact="[call_timeout=10]user/1006" status="Available"
max-no-answer="0" wrap-up-time="0" reject-delay-time="1"
busy-delay-time="1" /><br>
</agents><br>
<tiers><br>
<!-- If no level or position is provided, they will default to
1. You should do this to keep db value on restart. --><br>
<tier agent="1000@default" queue="support@default" level="1"
position="1"/> <br>
<tier agent="1001@default" queue="support@default" level="1"
position="2"/> <br>
<tier agent="1003@default" queue="support@default" level="1"
position="3"/> <br>
<!-- secondary tier up --> <br>
<tier agent="1003@default" queue="secondary" level="1"
position="3"/> <br>
<tier agent="1001@default" queue="secondary" level="1"
position="2"/> <br>
<tier agent="1000@default" queue="secondary" level="1"
position="1"/> <br>
</tiers><br>
<br>
</configuration> <br>
</small></i><br>
Tier list : <br>
<small><i>freeswitch@FMS-Queue> callcenter_config tier list
support@default<br>
<br>
queue|agent|state|level|position<br>
support@default|1000@default|Ready|1|1<br>
support@default|1001@default|Ready|1|2<br>
support@default|1003@default|Ready|1|3<br>
+OK</i></small><br>
<br>
When I renamed the 1003@default as 1006@default <br>
<i><small> <agents><br>
<agent name="1000@default" type="callback"
contact="[call_timeout=10]user/1000" status="Available"
max-no-answer="0" wrap-up-time="0" reject-delay-time="1"
busy-delay-time="1" /><br>
<agent name="1001@default" type="callback"
contact="[call_timeout=10]user/1001" status="Available"
max-no-answer="0" wrap-up-time="0" reject-delay-time="1"
busy-delay-time="1" /><br>
<agent name="1006@default" type="callback"
contact="[call_timeout=10]user/1006" status="Available"
max-no-answer="0" wrap-up-time="0" reject-delay-time="1"
busy-delay-time="1" /><br>
</agents><br>
<tiers><br>
<!-- If no level or position is provided, they will default to
1. You should do this to keep db value on restart. --><br>
<tier agent="1000@default" queue="support@default" level="1"
position="1"/> <br>
<tier agent="1001@default" queue="support@default" level="1"
position="2"/> <br>
<tier agent="1006@default" queue="support@default" level="1"
position="3"/> <br>
<!-- secondary tier up --> <br>
<tier agent="1006@default" queue="secondary" level="1"
position="3"/> <br>
<tier agent="1001@default" queue="secondary" level="1"
position="2"/> <br>
<tier agent="1000@default" queue="secondary" level="1"
position="1"/> <br>
</tiers></small></i><br>
<br>
After that I have reload the mod_callcenter <br>
<a class="moz-txt-link-freetext"
href="http://pastebin.freeswitch.org/14810">http://pastebin.freeswitch.org/14810</a><br>
<br>
The 1003@default is not overwritten , but 1006@default has added newly <br>
why 1003@default is still exist <br>
<i><small>freeswitch@FMS-Queue> callcenter_config tier list
support@default<br>
<br>
queue|agent|state|level|position<br>
support@default|1000@default|Ready|1|1<br>
support@default|1001@default|Ready|1|2<br>
support@default|1003@default|Ready|1|3<br>
support@default|1006@default|Ready|1|3<br>
+OK</small></i><br>
<br>
Is it a bug or Is it a default behaviour ? <br>
<br>
<pre class="moz-signature" cols="72">--
Best regards,
N.Abubacker ,
Associate system engineer ,
bk systems pvt ltd ,
Ph : 9144-43902701
Disclaimer: <a class="moz-txt-link-freetext"
href="http://www.bksystems.co.in/email-policy">http://www.bksystems.co.in/email-policy</a>
</pre>
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