<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Times New Roman; font-size: 12pt; color: #000000'>Hello Michael,<br><br>thank you for pointing this out, it seems mod_fifo looks exactly like what we would need, well, apart from the asterisk call-strategies, but I think we can live with that. <br><br>Best, <br>Ray<br><br>----- Mensaje original -----<br>De: "Michael Collins" <msc@freeswitch.org><br>Para: "FreeSWITCH Users Help" <freeswitch-users@lists.freeswitch.org><br>Enviados: Jueves, 2 de Diciembre 2010 2:08:54 GMT +01:00 Amsterdam / Berlín / Berna / Roma / Estocolmo / Viena<br>Asunto: Re: [Freeswitch-users] mod_callcenter and peridic announcements<br><br>mod_fifo supports periodic announcements. mod_fifo and mod_callcenter are two different ways to accomplish the same basic task, namely to queue up incoming calls and pass them to agents as efficiently as possible. <div><br>
</div><div>-MC<br><br><div class="gmail_quote">On Wed, Dec 1, 2010 at 7:44 AM, Raimund Sacherer <span dir="ltr"><<a href="mailto:raimund.sacherer@logitravel.com" target="_blank">raimund.sacherer@logitravel.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">Hello Freeswitch List.<br>
<br>
We are evaluating switching our asterisk based call center (around 150 agents) over to freeswitch.<br>
<br>
Among other things I noticed that the mod_callcenter module does not have the possibility to use periodic announcements. Could these be implemented somehow ... like, with ESL or something else?<br>
<br>
<br>
I want to try out the Spice Technologies (or is it now OpenACD) callcenter solution, but this will be a further project as we first want to switch to freeswitch as soon as possible as we have instability problems which we want to get rid off.<br>
<br>
Thank you for your support,<br>
<br>
Ray<br>
<br>
<br>
--<br>
Raimund Sacherer<br>
Dpto. de Sistemas<br>
Agencia de Viajes Online<br>
<br>
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<br><br>-- <br><br>Raimund Sacherer España <br>Dpto. de Sistemas <br>Agencia de Viajes Online <br>www.logitravel.com <br> <br>Edificio Logitravel <br>Parcela 3B, Parc Bit <br>Ctra. Palma - Valldemossa km 7,4 <br>07121 Palma de Mallorca <br>Tel 902 366 847 <br>Fax 971 213 495 <br> <br><br></div></body></html>