Hello,<br><br>I am trying to call an alphanumeric user, for example <a href="mailto:john@domain.com">john@domain.com</a> and it doesn&#39;t work. I get a [NO_ROUTE_DESTINATION] error message. It only works if I add the number-alias option and dial the numeric extension.<br>
<br>My user extension config (without number-alias) as follows:<br><br>&lt;include&gt;<br>  &lt;user id=&quot;john&quot;&gt;<br>    &lt;params&gt;<br>      &lt;param name=&quot;password&quot; value=&quot;1234&quot;/&gt;<br>
      &lt;param name=&quot;vm-password&quot; value=&quot;1234&quot;/&gt;<br>    &lt;/params&gt;<br>    &lt;variables&gt;<br>      &lt;variable name=&quot;toll_allow&quot; value=&quot;&quot;/&gt;<br>      &lt;variable name=&quot;accountcode&quot; value=&quot;john&quot;/&gt;<br>
      &lt;variable name=&quot;user_context&quot; value=&quot;default&quot;/&gt;<br>      &lt;variable name=&quot;effective_caller_id_name&quot; value=&quot;John Doe&quot;/&gt;<br>    &lt;/variables&gt;<br>  &lt;/user&gt;<br>
&lt;/include&gt;<br><br>What am I doing wrong?<br><br>Thanks<br>