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<p class=MsoNormal><font size=3 color=blue face="Arial Unicode MS"><span
lang=EN-US style='font-size:12.0pt;font-family:"Arial Unicode MS";color:blue'>MC<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face="Arial Unicode MS"><span
lang=EN-US style='font-size:12.0pt;font-family:"Arial Unicode MS";color:blue'>I
have put the log on the following URL.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face="Arial Unicode MS"><span
lang=EN-US style='font-size:12.0pt;font-family:"Arial Unicode MS";color:blue'><a
href="http://pastebin.freeswitch.org/13682">http://pastebin.freeswitch.org/13682</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face="Arial Unicode MS"><span
lang=EN-US style='font-size:12.0pt;font-family:"Arial Unicode MS";color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face="Arial Unicode MS"><span
lang=EN-US style='font-size:12.0pt;font-family:"Arial Unicode MS";color:blue'>Please
help check it! Thanks.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face="Arial Unicode MS"><span
lang=EN-US style='font-size:12.0pt;font-family:"Arial Unicode MS";color:blue'><o:p> </o:p></span></font></p>
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<p class=MsoPlainText style='margin:0cm;margin-bottom:.0001pt;layout-grid-mode:
char'><font size=3 color=blue face="Arial Unicode MS"><span lang=EN-US
style='font-size:12.0pt;font-family:"Arial Unicode MS";color:blue'>Alan<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 color=blue face="Arial Unicode MS"><span
lang=EN-US style='font-size:12.0pt;font-family:"Arial Unicode MS";color:blue'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
Michael Collins [mailto:msc@freeswitch.org] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, August 20, 2010 1:46
AM<br>
<b><span style='font-weight:bold'>To:</span></b> <st1:PersonName w:st="on">FreeSWITCH
Users Help</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [Freeswitch-users]
IVR menu failure/timeout action</span></font><span lang=EN-US><o:p></o:p></span></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>Alan,<br>
<br>
Please collect a debug trace of the call failing. Use "console loglevel
debug" at the CLI. Also, use pastebin for the log so that this thread
doesn't get too long. <a
href="http://pastebin:freeswitch@pastebin.freeswitch.org/">http://pastebin:freeswitch@pastebin.freeswitch.org/</a><br>
<br>
After you have pastebin'd the logs please give us the URL of the pb entry and
we'll have a look.<br>
Thanks,<br>
MC<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt'>On Wed, Aug 18, 2010 at 8:10 PM, alan lo <<a
href="mailto:alanlo@commverge.com">alanlo@commverge.com</a>> wrote:<o:p></o:p></span></font></p>
<div link=blue vlink=blue style='word-wrap: break-word'>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=3 color=blue face="Arial Unicode MS"><span lang=EN-US style='font-size:
12.0pt;font-family:"Arial Unicode MS";color:blue'>Thx for the answer, but I
tried but it doesnâ</span></font><font color=blue face="Arial Unicode MS"><span
style='font-family:"Arial Unicode MS";color:blue'>€™<span lang=EN-US>t work.</span></span></font><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=3 color=blue face="Arial Unicode MS"><span lang=EN-US style='font-size:
12.0pt;font-family:"Arial Unicode MS";color:blue'>Below is some of my code in
my file â</span></font><font color=blue face="Arial Unicode MS"><span
style='font-family:"Arial Unicode MS";color:blue'>€<span lang=EN-US>v_IVR_demo.xmlâ</span>€<span
lang=EN-US> under folder â</span>€œ<span lang=EN-US>ivr_menusâ</span>€<span
lang=EN-US></span></span></font><span lang=EN-US><o:p></o:p></span></p>
<pre><i><font size=3 color=black face="細明體"><span lang=EN-US
style='font-size:12.0pt;font-family:\00E7\00B4\00B0\00E6\02DC\017D\00E9\00AB\201D;
color:black;font-style:italic'><extension name="submenu"></span></font></i><span
lang=EN-US><o:p></o:p></span></pre><pre><i><font size=3 color=black
face="Courier New"><span lang=EN-US style='font-size:12.0pt;color:black;
font-style:italic'>Â </span></font></i><i><font size=3 color=black
face="細明體"><span lang=EN-US style='font-size:12.0pt;font-family:\00E7\00B4\00B0\00E6\02DC\017D\00E9\00AB\201D;
color:black;font-style:italic'> <condition field="destination_number" expression="^(submenu)$"></span></font></i><span
lang=EN-US><o:p></o:p></span></pre><pre><i><font size=3 color=black
face="Courier New"><span lang=EN-US style='font-size:12.0pt;color:black;
font-style:italic'>Â Â Â </span></font></i><i><font size=3
color=black face="細明體"><span lang=EN-US style='font-size:12.0pt;
font-family:\00E7\00B4\00B0\00E6\02DC\017D\00E9\00AB\201D;color:black;
font-style:italic'> <action application="ivr" data="m800_ivr_submenu_country_select"/></span></font></i><span
lang=EN-US><o:p></o:p></span></pre><pre><i><font size=3 color=black
face="Courier New"><span lang=EN-US style='font-size:12.0pt;color:black;
font-style:italic'>Â </span></font></i><i><font size=3 color=black
face="細明體"><span lang=EN-US style='font-size:12.0pt;font-family:\00E7\00B4\00B0\00E6\02DC\017D\00E9\00AB\201D;
color:black;font-style:italic'> </condition></span></font></i><span
lang=EN-US><o:p></o:p></span></pre><pre><i><font size=3 color=black
face="細明體"><span lang=EN-US style='font-size:12.0pt;font-family:\00E7\00B4\00B0\00E6\02DC\017D\00E9\00AB\201D;
color:black;font-style:italic'></extension></span></font></i><span
lang=EN-US><o:p></o:p></span></pre>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=3 color=blue face="Arial Unicode MS"><span lang=EN-US style='font-size:
12.0pt;font-family:"Arial Unicode MS";color:blue'>Â </span></font><span
lang=EN-US><o:p></o:p></span></p>
<pre><i><font size=3 color=black face="細明體"><span lang=EN-US
style='font-size:12.0pt;font-family:\00E7\00B4\00B0\00E6\02DC\017D\00E9\00AB\201D;
color:black;font-style:italic'><entry action="menu-exec-app" digits="1" param="transfer submenu XML"/></span></font></i><span
lang=EN-US><o:p></o:p></span></pre>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=3 color=blue face="Arial Unicode MS"><span lang=EN-US style='font-size:
12.0pt;font-family:"Arial Unicode MS";color:blue'>Â </span></font><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=3 color=blue face="Arial Unicode MS"><span lang=EN-US style='font-size:
12.0pt;font-family:"Arial Unicode MS";color:blue'>The call dropped immediately
after I press 1 in the phone</span></font><span lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=3 color=blue face="Arial Unicode MS"><span lang=EN-US style='font-size:
12.0pt;font-family:"Arial Unicode MS";color:blue'>Below is the log. Phone
number and IP are masked with (MyPhone) and (MyIP) respectively. </span></font><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=1 face=Arial><span lang=EN-US style='font-size:9.0pt;font-family:Arial'>2010-08-19
10:47:34.220750 [NOTICE] mod_dptools.c:720 Channel [sofia/external/<font
color=blue><span style='color:blue'>(MyPhone)</span></font>@<font color=blue><span
style='color:blue'> (MyIP)</span></font>] has been answered</span></font><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=1 face=Arial><span lang=EN-US style='font-size:9.0pt;font-family:Arial'>2010-08-19
10:47:44.892625 [NOTICE] switch_ivr.c:1450 Transfer sofia/external/<font
color=blue><span style='color:blue'>(MyPhone)</span></font>@<font color=blue><span
style='color:blue'> (MyIP)</span></font> to XML[submenu@public]</span></font><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=1 face=Arial><span lang=EN-US style='font-size:9.0pt;font-family:Arial'>2010-08-19
10:47:44.892625 [NOTICE] switch_cpp.cpp:597 Hangup sofia/external/<font
color=blue><span style='color:blue'>(MyPhone)</span></font>@<font color=blue><span
style='color:blue'> (MyIP)</span></font> [CS_ROUTING] [NORMAL_CLEARING]</span></font><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=1 face=Arial><span lang=EN-US style='font-size:9.0pt;font-family:Arial'>2010-08-19
10:47:44.892625 [NOTICE] switch_core_session.c:1188 Session 6 (sofia/external/<font
color=blue><span style='color:blue'>(MyPhone)</span></font>@<font color=blue><span
style='color:blue'> (MyIP)</span></font>) Ended</span></font><span lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=1 face=Arial><span lang=EN-US style='font-size:9.0pt;font-family:Arial'>2010-08-19
10:47:44.892625 [NOTICE] switch_core_session.c:1190 Close Channel
sofia/external/<font color=blue><span style='color:blue'>(MyPhone)</span></font>@<font
color=blue><span style='color:blue'> (MyIP)</span></font> [CS_DESTROY]</span></font><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=3 color=blue face="Arial Unicode MS"><span lang=EN-US style='font-size:
12.0pt;font-family:"Arial Unicode MS";color:blue'>Â </span></font><span
lang=EN-US><o:p></o:p></span></p>
</div>
</div>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
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