mp3 encoding requires some use of resources, as does recording (in any format). Have you considered using a separate system to record the calls and dedicating resources to allow this? <br><br><div class="gmail_quote">On Wed, Jul 14, 2010 at 7:50 AM, Bogdan Patrascoiu <span dir="ltr"><<a href="mailto:bogdan.patrascoiu@sinergetic.ro">bogdan.patrascoiu@sinergetic.ro</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">Hello,<br>
<br>
I recently set up a FS system for one call-center. One of the request<br>
was to enable call recording for inbound calls (it's just an inbound<br>
callcenter (20 lines) no outbound calls).<br>
At first i went with .mp3 enconding but i soon found out that in a<br>
"longer" conversation 8-9 minutes the two channels would get very much<br>
lagged.T<br>
The caller's, leg A, questions would be far ahead of the callees', leg<br>
B, answers.<br>
I though that this was caused by the .mp3 encoding so i switched back<br>
to plain old .wav.<br>
The problem is that the lag is still there and comes to "life" totally random.<br>
<br>
Has anyone ever encountered this before ?<br>
<br>
Thanks,<br>
<br>
Bogdan<br>
<br>
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</blockquote></div><br><br><br>