<br><br><div class="gmail_quote">On Wed, Jun 30, 2010 at 4:38 AM, afshin afzali <span dir="ltr"><<a href="mailto:a.afzali2003@gmail.com">a.afzali2003@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
If your phone supports SIP update message, the actual caller-id will<br>
be updated when the agent respond to call.<br></blockquote><div><br>This is correct. Just two points to add:<br><br>#1 - FIFO is not ACD. The call isn't transferred to the agent's phone until *after* the agent picks up, therefore there is no way to send the caller ID prior to the agent picking up<br>
<br>#2 - Some soft phones (*cough*x-lite*cough*) do not support the display update, so be warned...<br><br>-MC<br></div></div><br>