<br><br><div class="gmail_quote">On Tue, Mar 23, 2010 at 5:26 PM, Woody Dickson <span dir="ltr"><<a href="mailto:woodydickson@gmail.com">woodydickson@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
Hello,<br>
<br>
Freeswitch's ACD is cool!<br>
<br>
I am having a strange problem here. If I use a dialplan extension to<br>
bring a caller to a FIFO ( that already have the agent added using<br>
"fifo_member add" command), then, the agent's phone will ring and call<br>
is successfully bridged when the agent picks up the phone.<br>
<br>
The problem I have is that if the caller is bought to the FIFO after<br>
pressing a specific key in an IVR, then, when the agent picks up the<br>
phone, both caller and agent are being hung up by freeswitch. In the<br>
console, it says that it is failed to bridge the caller to the agent.<br>
<br>
Why is that the case and how can I resolve that?<br></blockquote><div><br>Snag a debug log of this happening and drop it on pastebin. Usually the debug log will have the clues you need. Put the pastebin link in this thread and we'll take a look.<br>
-MC<br></div></div><br>